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Product & services pricing
3.63/5
Chance of future purchase:
4.88/5
Shipping & packaging:
4.29/5
Customer service:
4.75/5
Return/Replacement policy:
5.00/5


Verified
5/5

2024-08-29

Excellent Experience All Around

"Puget's website experience was first rate. The order experience was first rate. The end product exceeded expectations. "

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Verified
5/5

2024-08-13

Professional and Knowledgable

"Easily answered all my questions."

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Verified
5/5

2024-08-04

Costly service is worth the price because the system is highly reliable

"These people truly stand behind their lifetime warranty and provide excellent advice as well as high quality equipment"

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Verified
5/5

2024-07-31

Exceptional low-pressure sales

"I was happy to participate in a sales/tech session where the salesman, unhampered by the pressure of a commission, tried only to sell me what I needed and no more. This is, today, exceptional."

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Verified
5/5

2024-07-30

Excellent Product and Service

"Received very timely response to my questions with clear explanations."


Verified
5/5

2024-07-30

Awesome Salesman!

"Eric was fantastic, he knew his stuff and helped me build the system I needed!

Thank you!
"


Verified
5/5

2024-07-25

Top notch service

"Super duper helpful. Much thanks to Jeff for helping to answer all my questions."

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Verified
4/5

2024-07-18

Great customer service

"I called before placing my order and the rep took almost a half and hour to answer all of my questions. The check out process could use some help but I worked through it."

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Verified
5/5

2024-07-17

Very Impressed

"Nathan was super helpful in directing me toward the machine that fits my needs and not unnecessary horsepower. He took the time to understand my workflow and made a great proposal that saved me money! Outstanding service!"

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Verified
5/5

2024-07-17

Last Puget Systems computer lasted 12 years; Next one should, too

"I gave Wilson a range of technical details I wanted to accomplish, and he came back with several well-though-out reasons why I didn't know what I was talking about.

This is exactly what I want out of an expert. Notionally, my ideas would work, according to the manufacturer's propaganda. Practically, there's the real experience of actually assembling the things and working with them in real life. He gave me options and the most mature, rational thing any vendor can do: he didn't say NO, but he told me what it would cost me. And cost is not just money: it's reliability, fault tolerance, performance of several types, compatibility, trade-offs, technical risk, etc.

Excellent, respectful, honest, engineering-level feedback and flexibility, and the willingness to tell a customer the bad news with facts and figures. Then, to lay out alternatives that will get the customer the closest to the technical goals they want.
"

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Verified
5/5

2024-07-13

A Great, Helpful Process From Great Folks As Always All Along The Way

"Needed a new upgraded workstation and had great help from Wilson again for answering all the questions I had for deciding on the rig that would be perfect for my needs. I'll be recommending Puget to all my coworkers and associates"

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Verified
5/5

2024-07-10

Puget Systems builds great computers that work!

"Terrell (Technology Consultant Puget Systems) was exceptionally patient and helpful, making sure to provide support needed to build a computer that was able to run specific software as opposed to bigger computer companies that were pushing off the shelf machines that were intended to be used for gaming."

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Verified
4/5

2024-07-05

Quick, helpful, easy

"Very quick to choose the device I need.
Helpful representative to review my configuration, provide useful advice and assist with shipping options.
Easy to use website from first interaction through payment.
Thank you to everyone at Puget Systems for making it easy to utilize your teams' expertise to fulfill my needs.
"


Verified
5/5

2024-07-05

My Second Puget

"My initial experience back in 2018 was excellent. Every minor bump, real or imagined, was quickly attended to. The machine performed exceptionally well. They were even there to advise when I wanted to replace my spinning OS drive with an SSD. I had some weird blue screen issues in 2021 (Ticket #90476) and they helped with that too, no guff about extended warranties. Great company that stands by their machines!"

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Verified
5/5

2024-07-03

"The team always takes really good care of me. I had some pretty complicated specs and they really helped me out."