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Product & services pricing
3.63/5
Chance of future purchase:
4.88/5
Shipping & packaging:
4.29/5
Customer service:
4.75/5
Return/Replacement policy:
5.00/5

Verified
5/5

2024-03-07

Great experience building a custom system

"After years of limping along my wife was ready to upgrade her old Windows 7 Photoshop computer. She's added 3D modeling to her arsenal of skills and the old beast just couldn't keep up. Obviously hardware and software have changed dramatically in recent years, so we were struggling to determine how to proceed. After coming across a reddit post recommending Puget Systems for this sort of thing I spent some time reading and playing with the configuration options. Two phone calls to Terrell at Puget helped us narrow everything down and her new computer is on it's way, ready to handle her needs today and with plenty of room to grow in the future. Very happy with our experience!

Update: Her system arrived, well packaged and in perfect shape. I appreciated the updates and photos of her system as it was being built and tested. Everything powered up fine and the initial set up was a snap with the enclosed guide. I've got all her programs and utilities installed and it's ready for her to put it to work. No glitches at all running it with a KVM switch, and both her printers installed easily and are running as expected. And man, this thing is fast! :)
"

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Verified
5/5

2024-04-04

Puget laptops are back!

"Was disappointed when laptops were discontinued some years ago. I've had two desktops which have been great (both still working fine). But when you are on the road with your camera it's great to have the computing power you need."


Verified
5/5

2024-04-03

Delightfully, Puget Offers a Laptop

"I returned to Puget because my old Puget laptop is too old to run Windows 11. The old Puget laptop still runs plenty fast and has been problem-free despite almost constant use. It still runs all my apps.

The old Puget laptop is reliable and still fast. I think my new Puget laptop will also be highly reliable and even faster.

I found a winning company, Puget Systems. And that's why I'm getting my new laptop from them.
"

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Verified
5/5

2024-03-22

Now THAT was a white-glove customer experience!

"Nathan spent extensive time with me exploring all the options for a custom build desktop, and configuring a system best suited to my needs. The proposal was delivered through their website, which is clean and easy to navigate. The cost is higher than buying a mass market workstation from a big box store. The positive feedback which I received from existing Puget Systems clients was the reason I selected them, and I am very pleased with the experience."

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Verified
5/5

2024-03-15

Good so far...

"The Rep at Pugets systems did a configuration for me based on my particular needs. This is my first purchase from them so we'll see how it goes..."

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Verified
5/5

2024-03-09

Puget System, The Best . . .

"My most recent purchase from Puget Systems is my second Puget Systems computer. I'm a landscape photographer who works with very large digital files. This new computer is able to process these files in Photoshop and Lightroom Classic in addition to the latest AI photography plug-ins, with ease.

As I have come to expect the folk at Puget Systems are true professionals who are interested in solutions for uses, not just selling hardware. The advice I received was honest, straightforward and correct!

The purchase and build process is efficient and fun. Being able to keep track of the "build" steps was educational, and fun, and made the short wait for shipment actually kind of enjoyable.

Support was immediate all the way through the process and even after receiving my computer. I was impressed by Puget Systems internal communications coordination. I would receive email responses from different members of the team, who quite obviously were very well briefed on "where we were" in the process of communicating on any given issue or question. I find that remarkable in today's world. Bravo to the culture there.

There's not a doubt that all of my future hardware / solutions needs will be met by this outstanding company.

Rand Adams
Rand|Photographics
"

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Verified
5/5

2024-03-08

Geno was amazing

"Geno helped me out, and we were able to meet my company's allowed budget and still get an incredible computer. "


Verified
5/5

2024-02-27

So good!

"Puget is great. Keep it up!!!!"

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Verified
5/5

2024-02-27

Gen8Higher

"Puget Systems' tecnnical consultants were extremely patient and helpful in responding to all of my concerns."

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Verified
5/5

2024-02-26

The only company I trust!

"I just ordered my 3rd system from PugetSystems. Nothing says confidence like a repeat customer. Their tech support is second to none."

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Verified
5/5

2024-02-25

A service that's worth the price

"I ordered my first computer from Puget Systems in 2013. I was so impressed by the high quality of service that I ordered a second computer from Puget Systems in 2024. I'm happy to say the quality of service is just as good as it was in 2013. I'll most likely order a third computer from them down the road.

The first computer ran without issue for 6 years and then the GPU died. I replaced the GPU and it continues to run strong to this day. I've now had that computer for over 10 years.
"

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Verified
5/5

2024-02-21

Very helpful patient staff

"They've been very helpful and knowledgeable answering all my questions as I select a computer. "


Verified
5/5

2024-02-15

Great Customer Service

"I appreciate the customer service you provide. Thank you"


Verified
5/5

2024-02-14

No hesitation about using them again...

"From the time I did a computer build and saved it to the time it was delivered, the whole experience was a positive pleasant one. I knew at all times what was going on with the build. I kept a friend of mine informed and he decided to order a system from Puget as well.
Thank you Puget and would highly recommend without reservation!
"

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Verified
2/5

2004-05-19

Third time not a charm

"This was my third system from Puget, but my third time is definitely NOT a charm. They sent me a motherboard that must be removed to replace the CMOS battery. It's an ASUS ProArt Z790-Creator WiFi, but I wonder what idiot/moron/imbecile/lamebrain came up with this design. I found this online post about the ProArt Z790 from a person who builds his own water cooled computers: "Stay clear of motherboards where it takes two hours to replace a CMOS battery. I had to do this today. The CMOS of the Proart requires mobo removal and removal of the IO board shield in order to unplug the CMOS battery, and then no shop has such a battery. I ended up cutting off the wires and soldering them onto a new 3V battery designed with solder lugs. See attached (photo) what the rubbish looks like." Guess I should have done my homework before ordering, but trusted Puget to include decent components in their builds. Their own tech support person described the battery replacement as "sad". Their reply to my complaint was "If the CMOS battery does need to be replaced within the lifetime of the system, we can swap it out for you in our repair shop." Which means: (1) the hassle of packing it up and getting it to UPS or FedEx (2) the inconvenience of having no computer for probably 2 weeks (3) the shipping expense of $242 round trip. When the battery died in my old system, I spent a few bucks at Walgreens for a new battery and had it replaced in 5 minutes. What a joke!"

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