Product & services pricing
3.58/5
Chance of future purchase:
4.94/5
Shipping & packaging:
4.89/5
Customer service:
4.97/5
Return/Replacement policy:
5.00/5

ResellerRatings
Verified
5/5

2024-07-25

Top notch service

"Super duper helpful. Much thanks to Jeff for helping to answer all my questions."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

ResellerRatings
Verified
4/5

2024-07-18

Great customer service

"I called before placing my order and the rep took almost a half and hour to answer all of my questions. The check out process could use some help but I worked through it."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

ResellerRatings
Verified
5/5

2024-07-17

Very Impressed

"Nathan was super helpful in directing me toward the machine that fits my needs and not unnecessary horsepower. He took the time to understand my workflow and made a great proposal that saved me money! Outstanding service!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

ResellerRatings
Verified
5/5

2024-07-17

Last Puget Systems computer lasted 12 years; Next one should, too

"I gave Wilson a range of technical details I wanted to accomplish, and he came back with several well-though-out reasons why I didn't know what I was talking about.

This is exactly what I want out of an expert. Notionally, my ideas would work, according to the manufacturer's propaganda. Practically, there's the real experience of actually assembling the things and working with them in real life. He gave me options and the most mature, rational thing any vendor can do: he didn't say NO, but he told me what it would cost me. And cost is not just money: it's reliability, fault tolerance, performance of several types, compatibility, trade-offs, technical risk, etc.

Excellent, respectful, honest, engineering-level feedback and flexibility, and the willingness to tell a customer the bad news with facts and figures. Then, to lay out alternatives that will get the customer the closest to the technical goals they want.
"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-07-13

A Great, Helpful Process From Great Folks As Always All Along The Way

"Needed a new upgraded workstation and had great help from Wilson again for answering all the questions I had for deciding on the rig that would be perfect for my needs. I'll be recommending Puget to all my coworkers and associates"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-07-10

Puget Systems builds great computers that work!

"Terrell (Technology Consultant Puget Systems) was exceptionally patient and helpful, making sure to provide support needed to build a computer that was able to run specific software as opposed to bigger computer companies that were pushing off the shelf machines that were intended to be used for gaming."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2024-07-05

Quick, helpful, easy

"Very quick to choose the device I need.
Helpful representative to review my configuration, provide useful advice and assist with shipping options.
Easy to use website from first interaction through payment.
Thank you to everyone at Puget Systems for making it easy to utilize your teams' expertise to fulfill my needs.
"


Verified
5/5

2024-07-05

My Second Puget

"My initial experience back in 2018 was excellent. Every minor bump, real or imagined, was quickly attended to. The machine performed exceptionally well. They were even there to advise when I wanted to replace my spinning OS drive with an SSD. I had some weird blue screen issues in 2021 (Ticket #90476) and they helped with that too, no guff about extended warranties. Great company that stands by their machines!"

Pricing of products and services
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-03

"The team always takes really good care of me. I had some pretty complicated specs and they really helped me out."


Verified
5/5

2024-07-02

best computers

"They have great computers. Very reliable. Always helpful"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-06-18

good

"great sales rep , very knowlegable"


Verified
5/5

2019-03-05

Puget Systems Is the Best

"Ordering from PS is always a pleasure. Their sales staff answers any questions quickly, and evaluates your purchase against your stated needs. Assembly is quick and thorough. Testing and documentation is outstanding. Quality control and delivery is perfect. They are just the best PC builder-Period."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-06-12

Too Easy

"Puget makes buying a custom PC too easy."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-05-27

Perfect Fit for my needs. No one else came close.

"192GB RAM, Dual Nvidia A5000, 4 fast SSD drives, Intel Core i7 3.4GHz+ 8+12 cores. Rack mounted. "

Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2024-05-20

desktop 4 Alan

"Excellent service. Thanks to Terrell."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service