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Product & services pricing
3.52/5
Chance of future purchase:
4.86/5
Shipping & packaging:
4.38/5
Customer service:
4.82/5
Return/Replacement policy:
5.00/5

Verified
5/5

2024-02-27

So good!

"Puget is great. Keep it up!!!!"

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Verified
5/5

2024-02-27

Gen8Higher

"Puget Systems' tecnnical consultants were extremely patient and helpful in responding to all of my concerns."

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Verified
5/5

2024-02-26

The only company I trust!

"I just ordered my 3rd system from PugetSystems. Nothing says confidence like a repeat customer. Their tech support is second to none."

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Verified
5/5

2024-02-25

A service that's worth the price

"I ordered my first computer from Puget Systems in 2013. I was so impressed by the high quality of service that I ordered a second computer from Puget Systems in 2024. I'm happy to say the quality of service is just as good as it was in 2013. I'll most likely order a third computer from them down the road.

The first computer ran without issue for 6 years and then the GPU died. I replaced the GPU and it continues to run strong to this day. I've now had that computer for over 10 years.
"

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Verified
5/5

2024-02-21

Very helpful patient staff

"They've been very helpful and knowledgeable answering all my questions as I select a computer. "


Verified
5/5

2024-02-15

Great Customer Service

"I appreciate the customer service you provide. Thank you"


Verified
5/5

2024-02-14

No hesitation about using them again...

"From the time I did a computer build and saved it to the time it was delivered, the whole experience was a positive pleasant one. I knew at all times what was going on with the build. I kept a friend of mine informed and he decided to order a system from Puget as well.
Thank you Puget and would highly recommend without reservation!
"

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Verified
2/5

2004-05-19

Third time not a charm

"This was my third system from Puget, but my third time is definitely NOT a charm. They sent me a motherboard that must be removed to replace the CMOS battery. It's an ASUS ProArt Z790-Creator WiFi, but I wonder what idiot/moron/imbecile/lamebrain came up with this design. I found this online post about the ProArt Z790 from a person who builds his own water cooled computers: "Stay clear of motherboards where it takes two hours to replace a CMOS battery. I had to do this today. The CMOS of the Proart requires mobo removal and removal of the IO board shield in order to unplug the CMOS battery, and then no shop has such a battery. I ended up cutting off the wires and soldering them onto a new 3V battery designed with solder lugs. See attached (photo) what the rubbish looks like." Guess I should have done my homework before ordering, but trusted Puget to include decent components in their builds. Their own tech support person described the battery replacement as "sad". Their reply to my complaint was "If the CMOS battery does need to be replaced within the lifetime of the system, we can swap it out for you in our repair shop." Which means: (1) the hassle of packing it up and getting it to UPS or FedEx (2) the inconvenience of having no computer for probably 2 weeks (3) the shipping expense of $242 round trip. When the battery died in my old system, I spent a few bucks at Walgreens for a new battery and had it replaced in 5 minutes. What a joke!"

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Is committed to quality products and services
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Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Verified
5/5

2024-01-30

Love Puget Systems - Great Computers/Easy Process

"I've purchased three computers from Puget Systems now, and all three have been fantastic purchases. Puget Systems offers great flexibility in putting together just the computer you want, ease of purchase process, and a knowledgeable helpful staff. And the computers they make are fast, efficient, reliable, and lasting.

You can't go wrong with Puget Systems. If you want a computer, go to Puget. There's no reason to buy an off-the-shelf computer from another company when you can literally design exactly what you want with Puget and get amazing service and a fantastic product.
"

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Verified
5/5

2024-01-19

A computer for a fast telescope

"This PC with 16 Cores and 16 TB will allow us to hunt for mergers of black holes in the universe and search for laser pulses from extraterrestrial civilizations. It will consume and analyze data from a frontier PlaneWave telescope."


Verified
5/5

2024-01-12

Excellent

"Every aspect of buying a computer: knowledge, professionalism, patience, courtesy, accessibility, was top notch. A pleasure to do business with this company!"


Verified
5/5

2024-01-16

The need for speed

"This will be a major up-grade from what I'm currently using. Purchasing this system was easy."

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Verified
5/5

2024-01-10

jeff is cooooooooooooooooooooool

"jeff is the man, helped build many top end systems, he knows deh whey"

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Verified
5/5

2024-01-04

Very focused on my needs

"My experience with Puget Systems has been wonderful. The very professional staff really work to understand my exact needs. That assures that I'm not "overbuying" nor "underbuying." It's a pleasure to work with a company that seems to enjoy making clients satisfied. My first system lasted nine years and still working—and now I'm upgrading for more functionality."

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Verified
5/5

2023-12-27

2nd Puget Systems Computer

"Always a great experience working with Puget Systems. This is my second Puget Systems computer after nearly 14 trouble free years with my current system. Puget Systems makes great systems that are very reliable and offer a wide range of high performance systems. I couldn't be happier with Puget and I look forward to my new system."

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