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Product & services pricing
3.63/5
Chance of future purchase:
4.88/5
Shipping & packaging:
4.29/5
Customer service:
4.75/5
Return/Replacement policy:
5.00/5

Verified
5/5

2015-12-06

"Very impressed with the quality of service and attention to detail. Exceeded all my expectations and pleasantly surprised by many little niceties. Super high quality computer and excellent service!"


Verified
5/5

2015-12-05

"Impressed with recent system purchased. Order process included technical guidance based on my applications and usage. Excellent build and order tracking process. You can see where your system is in assembly and test in real-time. The system build was prefect and very clean. Excellent packaging. Had a question or two afterwards and got competent support. I got a high end Serentity system. It is so quiet you do not even know it is on. "


Verified
5/5

2015-12-05

"Professional in every respect. I got good advice, got the rig I wanted and follow-up after the sale. This is my second computer from Puget. Costs a little more but worth every cent. The support was terrific even after they had made the sale. They seem to have an exceptional commitment to customer service."


Verified
5/5

2015-12-05

"My new computer is fast and silent. It took a bit longer than I expected to get assembled, so definitely check on that if timing is critical for you. Puget is very responsive to emails and requests."


Verified
2/5

2015-12-05

"Dear Gentlemen:
Everything was completed in a timely manner and delivered but it wouldn't work and found out it had a virus had it removed and now it works great
"


Rep reply posted 2015-12-17
A rep from Puget Custom Computers, jonbach, has responded:

“John - I am glad you found our delivery and service to be good! Unfortunately even the best of computers can still get a virus -- we recommend running a good anti-virus program. Call our support crew at any time and they can definitely help.”


Verified
5/5

2015-12-03

"-Reasonably priced
-Excellent support based in the good ole USA
-Quick turnaround of orders
-Quick to respond to inquiries
-Very supportive during the ordering process
-Will advise you when you order stuff that does not make sense for your configuration even if it means less money for them

I orignally looked at replacing my computer in March 2015. When I mentioned that I replace about every three years, the salesman, William George, told me that it would not be 3 years until December. He basically gave up a sale for 9 months because he has integrity. He is very patient, honest, and does not ever make me feel pressured.

I have bought two computers from Puget so far, and as long as they keep doing what they're doing, I will continue to do so.
"

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Verified
5/5

2015-11-30

"Ordering and purchasing my computer from Puget Systems has been an excellent experience.

Extremely professional, very helpful, and even quite personable, would be how I would best describe my interaction with them.

I wish more companies would conduct business as well as the folks at Puget Systems.
I try to never give perfect scores in reviews, as many times they are just not believable. In this case, I feel it has been earned and is warranted.

Now, when I say my computer wasn't cheap, I mean it was well built with the best components on the market, tested thoroughly during their extensive burn in process and didn't come filled with bloatware and phone home's.
"


Verified
5/5

2015-11-30

"Great experience. Quiet fast computer. Delivered as promised. Excellent packing. Only comment would like to have a little help bringing old programs forward or a resource to help with this problem."


Verified
5/5

2015-11-29

"Great communication and timely processing. The produce arrived exactly as ordered without any additional bloatware installed. I have been very pleased."


Verified
5/5

2015-11-29

"It was a joy to work with Puget Systems in configuring a computer that would meet my requirements. I have been using the new computer for 3 weeks and it is just what I needed"


Verified
5/5

2015-11-27

"Impressed with the purchasing experience and even more impressed with the computer."


Verified
5/5

2015-11-23

"Excellent systems and even better service. They were able to solve an obscure problem (user ignorance) and a year after delivery help with installing an extra hard drive."


Verified
5/5

2015-11-22

"Well designed process to allow customization. Lots of information and choices. Good prices. Superior support. The checklists during build were very informative and showed attention to detail. Photographs during process help with troublshooting. Shipping was fast. Once the computer arrived I called to ask a question. Support was very helpful and sent me free cables to help with my install. (going above and beyond.)

thank-you. I will buy from them again. (this is my 3rd system I have bought from them over last dozen years)
"


Verified
5/5

2015-11-21

"This is my second Puget computer. I was quite satisfied with my first one and I am pleased with my second. I love the customer service after the purchase. Especially being able to speak to some who speaks clear English and is not using a script to do customer service. I did customer service for 20 years and I know how great customer service increases sales.
"


Verified
5/5

2015-11-21

"Ordered a computer, and the night after I saved a configuration for later, one of their employees got in contact with me. He was super helpful and made several good suggestions. The computer was put together quickly and there were updates available at every stage.

When I got the computer, there was also a binder full of information about the parts and warranty, about the tests they ran, and other useful stuff. It was a nice surprise.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
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