"While it took a few weeks to deliver, the system has performed well so far."
"I am extremely impressed by every aspect of Puget Systems. Prior to contacting them, I had become progressively more dismayed by the poor quality of customer service in many industries, including computer technology.
When I decided to purchase a new desktop system, I searched the internet for a company that provided good customer service and found Puget Systems and several other companies. Puget stood out due to the virtually unanimous rave reviews, praising their excellent customer service and quality products.
I decided to call Puget after spending time on their very friendly and informative website, gathering information about a Puget Serenity Professional model. My conversation with Wilson Chau about my proposed computer was extremely helpful and informative. He was completely honest and knowledgeable about what was necessary for my needs, and it turned out that I was the one who pushed more aggressively for several items that cost more than what I needed to spend. Wilson helped me put together my ideal machine for photo and future video editing.
Besides Wilson's expertise, I was very impressed by the detailed testing and inspection process that took place. In fact, this process was so thorough that it picked up a failed graphics/video card that stopped working pretty far along in the process. I have no doubt that with a less stringent quality control process, the computer would have shipped to me, only to develop problems early on. That's worth a lot to me, with the added bonus that I was able to track my machine's build progress online, every step of the way!
Puget shipped the computer with a detailed custom binder containing instructions and info about my specific machine. Neatly organized with test results, backup discs and vendor contact info, this is an excellent example of Puget's impressive customer service and attention to detail.
The finished product is outstanding; meticulously assembled and packed extremely well, this is a true state of the art computer.
I feel very confident that should I need any support in the future, Puget will be happy and interested to help. I highly recommend this company for their excellent work ethic, products and support of the customer. This is where I'll go in the future for all of my computer needs. It's heartening to see a company that really has it together in all respects.
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"Puget Systems has restored my faith in customer service. Every one of my contacts with this company has been positive and pleasant. I wrote them an email to ask about the scheduled delivery and I heard back within 10 minutes. I don’t believe that I have ever had someone get back to me that quickly. Their internet display of progress assisted me in planning for the time needed to switch over to the new computer. The predicted time to assemble, test, and complete was accurate.
I had been so impressed with the representatives of the company I almost overlooked how great their product is. The Obsidian desktop I purchased is performing flawlessly and as advertised. I analyze heavy truck collisions and use three dimensional software to simulate the collisions. The components are meeting my needs and it is extremely quiet and fast.
Anyone considering upgrading a computer should consider Puget Systems. Check out their website and custom design a computer to meet your needs. Their employees will help you analyze your needs compared to the components available.
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"Very helpful in the custom build process. Good communication with the team during the building and testing of your computer. Very thoughtful in the way they set up the computer so that you can easily make adjustments or upgrades yourself if you choose to do so.
Will recommend this to my friends!"
"My experience with Puget Computers has been outstanding (I have no personal relationship with anyone in that company). My most valuable experience is that originally I set up a system that turned out to be sub-optimal on several levels, as pointed out by the sales rep. His comments and suggestions were extremely helpful."
"Excellent!
I got my system up and running in about 5 minutes!!!"
"First Class operation. This was the second purchase of a system I bought at Puget Custom Computers. The first system, which just hit the 5 year mark, still runs with no problems. Both systems were built to high performance levels and are exceptionally quiet. Once you get you decide your basic preferences, the staff will respond and explain any issues, concerns, or modifications you may wish to consider; very fast email responses. I think the personal service, expertise, and thorough testing of all installed components is provided at a very reasonable cost. "
"I was on the fence between assembling my computer and going with Puget, and Puget ended up being the better choice. It's nice to have someone with tons of experience help instead of researching tons of permutations of what's available out there, and then go through trial and error to make sure everything works.
Here are my highlights why I'm Puget-for-life (also, please check out their website, can't list all awesomeness here)
- OS arrived with zero crapware installed. It's as would have done it for myself or a friend
- there was additional box with all remaining items using during the installation, just in case I need it one day
- I could see notes from assembly process online - and testing!
- email support (before, during, and after) is great... i've even emailed photos when computer arrived with questions about few parts and reply was pretty quick
If you do the math, there's a price premium of going with Puget vs doing it yourself. If you're assembly pro, you might not need to, but for the rest of us, it's definitely worth the price of saved time and frustration. I had an idea what graphic card, HD and CPU i wanted (and if possible, smaller case), and the Puget guided me through the rest.
Also, if you prefer smaller cases, check out Echo - it's actually possible to combine power and smaller case together, and not have it meltdown because of overheating!
I've originally found Puget by researching DIY forums, and yes, overwhelmingly positive reviews are true - now adding mine to the mix."
"From my first call to Puget to understand what I needed to the follow-up call I received after I received the system, my experience with Puget was stellar. I received a great product, complete documentation, and everything worked perfectly. I couldn't be happier!"
"I think the computer is great. However, I am not happy with the delay on receiving my unit. The motherboard was not housed in stock and thus I had to wait until the company had the motherboard delivered to them. And so the delay was getting the motherboard from Asia. Puget did say they they could supply me with an alternate motherboard, but the number of USB ports was less. So I did not accept this. If Puget want to suggest an alternate motherboard, it has to be comparable or it has to be better than the one purchased, not inferior to it. "
"This is my second Puget Systems computer, and I would never buy another brand. It is beautiful and silent and the support I've needed is always there."
"Puget Systems was great. They noticed that the components in my custom system weren't ideally matched up and recommended a slightly cheaper CPU option than I had originally posted. We talked through my needs and I ended up changing my build a bit. They sent very detailed information on the build and test process as that went along and then shipped the system with a very organized information packet for my future reference. I'd definitely work with them again"
"They are the best. High quality and the absolute pinnacle of customer service and continued support before during and after the sale! This was my third Puget computer and I have no intention of ever buying anywhere else. When you have found the best just stick with it!"
"I have had my Puget computer for almost 2 years now, plenty of time to check it out. I absolutely love it. It is the fastest, quietest, smoothest computer I have ever had the pleasure to own or use.
All my future computers will definitely be from Puget. The staff are very friendly and helpful and it is amazing to be able to see your computer being built every step of the way. Very much worth the money!! AAA+++ guys!!!"
"Seriously the best, and I buy and support computers for a living. "