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Product & services pricing
3.62/5
Chance of future purchase:
4.87/5
Shipping & packaging:
4.38/5
Customer service:
4.83/5
Return/Replacement policy:
5.00/5

Verified
5/5

2015-11-11

"Puget Systems does an outstanding job of simplifying the potentially bewildering range of component choices. Both their web pages and personal phone and e-mail support were an education in themselves. Every stage of assembly and testing was documented on line, including a thermal image of the system under load and extensive test results. Even the shipping box lived up to its description -- the most careful retailer packaging I've ever opened. "


Verified
5/5

2015-11-08

"These guys may actually inspire their customers to implement a new six star rating system, five stars are not enough! They talked me out of purchasing a system that had features I didn't need, and instead helped me build a lower priced system that better fit my demands. Customer care was always eh... human! I never got a machine. And on top of that, said human did an excellent job at working with you to fix any issues or answer your questions. This website asks if Puget wanted me to write a review, and I checked the little box next to yes, but it's the least I can do to show these guys support. They build top-quality systems and deliver a top-quality experience. "

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Verified
5/5

2015-11-05

"Puget Systems is a awesome company to talk to. I had the pleasure of buying a computer from them. When talking to a representative I was asked the right questions so he could make a computer that fit my exact needs. He said named off components and told me why he put them in there and not a different one. Before finding Puget Systems I went to a list of other companies that made custom computers. Puget Systems gave me the service that anyone deserves when buying 2000+ computer.
"

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Verified
5/5

2015-11-01

" I was very happy with the representative's knowledge and willingness to consult with me about the various options and to help me make the right choices. My new computer is completely free of excess programs, trial versions, and other stuff that slowed down my big box store computer. My new computer is fast, and I control what's on it! I'm very happy with it!"


Verified
5/5

2015-10-31

"Amazing computer, beyond spectacular customer service and live human beings all the way through the process. aweseome"


Verified
5/5

2015-10-29

"The Puget Custom computers staff and tech are very courteous and professional. I was kept informed of all the steps during the construction and testing of my system. The system was received promptly and was running perfectly since. "


Verified
5/5

2015-10-29

"I am extremely happy with Puget! Everyone I dealt with was very knowledgeable and willing to go to any length to make things work right for me. I recommend this company unreservedly."


Verified
5/5

2015-10-27

"Wilson, Micah, and the entire team at Puget Systems have been extraordinary. Their knowledge, helpfulness, and willingness to go beyond their normal responsibilities are greatly appreciated. I have advanced Parkinson's and they demonstrated sensitivity and understanding to my situation for which I am especially grateful.

I feel very fortunate to have found them online after struggling for two years to find someone with experience so I felt comfortable upgrading to a high-end xsystem that could handle my work with non-linear (video) editing (NLE). With the myriad features available in Adobe Premiere Pro Creative Cloud (CC) 2015 and a workstation with four monitors, a powerful system was essential.

Thank you. Thank you. Thank you!

Kind regards,

Michael Alexander
El Macero, CA
"


Verified
5/5

2015-10-26

"Puget Systems delivered an outstanding laptop that works perfectly for me and provided outstanding service from the first phone call through my follow-up questions. I highly recommend Puget Systems. "


Verified
5/5

2015-10-26

"Puget Systems is fantastic. I have now owned my system for a few weeks, and it works wonderfully. It's a beautiful build, and having access to the building process with their online system (you can see the steps being completed as it goes through the process) was great. I also really liked their sales staff and recommendations.

Perhaps even more importantly, their after-sale customer service is just as top-notch and fantastic as their service before and during the sale. I've emailed/called a couple of times over the past few weeks, mostly to figure out how the new machine (and Windows 10) works, and their responses are always helpful, thorough, professional, and candid -- just like when they try to sell you a machine in the first place.

Puget Systems is definitely a premier seller. You do pay extra for the service and top-notch equipment. But the value is absolutely tremendous, and worth it.

My last system was from a different computer maker, in 2006. They were very good. But Puget Systems is amazing, and has more than lived up to the wonderful reviews I've seen on Resellers and elsewhere. It was those reviews, and the overall professionalism of their web site and my interactions with sales staff, that brought me to Puget Systems in the first place.

Now, being a lucky owner of one of their systems, I'd recommend them to all.
"

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Verified
5/5

2015-10-26

"Great feedback on the computer setup, quick build and shipping."


Verified
5/5

2015-10-25

"Best-in-class customer service from start to finish - I went to them because I wanted to build my own computer but realistically didn't have time. They gave me that control, and frankly exceeded all of my already high expectations for product quality, speed, and support. If you're looking for something more than a big-box store computer (like a BestBuy or Dell), I would highly recommend this team. Downside is it is more expensive, but in this case you absolutely get what you pay for."

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Verified
5/5

2015-10-25

"I finally made the leap and had someone else do what I've been doing myself for several years. Assembling your own computer is cost-effective (and inherently reliable) but time consuming. The desktop I purchased from Puget was hands-down the best and most well thought out assembly I've ever seen from this kind of company. Not only was their sales rep very informed, but he guided me to a micro ATX case that has a tricky assembly that they mastered. I opened the case as soon as I received it and was stunned by the care and thought put into the placement of the components and cables. They even took measures to protect placement using a shield and glue. These guys live up to every word they say."

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Verified
5/5

2015-10-25

"Excellent. Purchased a Serenity Pro. Very happy with quality of service and especially happy with quality (and quietness) of computer. Good consulting up front and then a personal follow-up after delivery--website allowed me to track status during build. Price was higher than some, but worth it."

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Verified
5/5

2015-10-23

"I was struggling to select a new computer configuration... information overload, and too many choices. Then I found Puget based on another review I read. I called and got a live customer support representative who was extremely helpful and knowledgeable. We talked through all the options, what my intended uses were, budget constraints, etc. We settled on a configuration and I ordered, the system arrived as scheduled. It is awesome. Expertly set up and configured, no bloatware, no anything. I had a minor issue with the power supply in the first week (possibly self-inflicted) and even their support team and processes are excellent. I am very happy with Puget."

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