"Best-in-class customer service from start to finish - I went to them because I wanted to build my own computer but realistically didn't have time. They gave me that control, and frankly exceeded all of my already high expectations for product quality, speed, and support. If you're looking for something more than a big-box store computer (like a BestBuy or Dell), I would highly recommend this team. Downside is it is more expensive, but in this case you absolutely get what you pay for."

"I finally made the leap and had someone else do what I've been doing myself for several years. Assembling your own computer is cost-effective (and inherently reliable) but time consuming. The desktop I purchased from Puget was hands-down the best and most well thought out assembly I've ever seen from this kind of company. Not only was their sales rep very informed, but he guided me to a micro ATX case that has a tricky assembly that they mastered. I opened the case as soon as I received it and was stunned by the care and thought put into the placement of the components and cables. They even took measures to protect placement using a shield and glue. These guys live up to every word they say."

"Excellent. Purchased a Serenity Pro. Very happy with quality of service and especially happy with quality (and quietness) of computer. Good consulting up front and then a personal follow-up after delivery--website allowed me to track status during build. Price was higher than some, but worth it."

"I was struggling to select a new computer configuration... information overload, and too many choices. Then I found Puget based on another review I read. I called and got a live customer support representative who was extremely helpful and knowledgeable. We talked through all the options, what my intended uses were, budget constraints, etc. We settled on a configuration and I ordered, the system arrived as scheduled. It is awesome. Expertly set up and configured, no bloatware, no anything. I had a minor issue with the power supply in the first week (possibly self-inflicted) and even their support team and processes are excellent. I am very happy with Puget."

"I have purchased many computers over many years and have never been as satisfied with both the process and the end product. I have had this computer for about a month now and its performance meets or exceeds my expectations in every respect."

"As always, it's a solid computer, quiet and fast with no extra junk installed. Their service and timeliness is excellent. Thanks guys!"

"I wanted a custom built computer geared for video editing & I'm really glad I found Puget Custom Computers. I started with their high end build for video editing & based on my usage & needs, Wilson suggested some changes which were actually less expensive & faster. I'm very glad he convinced me to go with Windows 10 too. The computer is exactly what I wanted. I called with a question when I got the computer & talked to Christopher. He told me what I needed to do & he actually called me back a couple days later just to make sure everything was resolved. I am very impressed with this company & would recommend them to anyone that needs a solid computer."

"Excellent service. reat product"

"while I did not indulge in every aspect of customer service that I'm sure puget systems provides, whenever I did have contact with them they provided me with every last bit of information and advice i needed to make the right choices in my purchase and went above and beyond my expectations whilst helping me. I would recommend them to anyone looking for quality service and quality products in custom pc's."

"If you want a well built and wired computer with quality components this is it. Production PCs do not compare. "

"Great service, great machine. Will buy again.
Marc"

"Very helpful. It felt like they were with me from the time I made it to when I got it. "

"Couldn't be happier with my new system. Since I knew what I needed and how much I wanted to spend to get it, I contacted Puget directly vs. using their "build your own" interface (which is cool, by the way). I provided my requirements and budget, and within hours we had settled on a design that met both my technical and budgetary needs.

A week and a half to build and test, another week for shipping (faster shipping is available, I just didn't need it 'over night') and my new system arrived - outstanding!

The binder they provide with the system was quite comprehensive and includes information on every component installed (including manufacturer warranty and support information), guides for peripheral connections (both front and back chassis), a FAQ and starter guide, build and testing/benchmark results - pretty much anything you'd want to know about your system before even turning it on.

I will definitely be using Puget for future computer needs, and recommending them to others."

"Sales response was superb. I received regular and prompt correspondence from a sales person, Wilson (via email) as I was selecting the components for my new computer. He even made suggestions on a reconfiguration that saved me about $800. The select-to-build software was also excellent. I could see what they had in stock, what was on order, and the exact status of the assembly. I got very nice thermal images sent, showing operating temperatures and cabinet details. When my new baby arrived, the packaging was perfect. In fact, it was so nice to unbox, i feel Puget needs one of those "unboxing" videos that people post on youtube. I use the computer for Photoshop, and even when processing very large files, this thing is soooo quiet! I mean really, really quiet -as in, the the first time I started it up, the light came on and I was convinced it didn't boot up/wondered if it was running. All in all, a dream experience for a custom order. After years of abuse from Dell, with their mongrel parts, bloatware and horrible customer service, I'll gladly pay more for a top-tier computer and a company that stands behind it. "

"Our company bought two Obsidian computers from Puget Systems and so far we have had a great experience. We also bought two new Dell Monitors from another vendor and were having trouble with the setup and called Puget Systems tech support and there was hardly any wait time.

I spoke with Richard in tech support who was not in some call center in Asia LOL and he immediately suggested a fix for the problem that I down load the newest driver for my video card. When you call they already have your contact information and he emailed me the link to download the latest driver for the video card and walked me though the setup. To my surprise he called me the next day and wanted to follow up with me to make sure everything was OK.

Also, when you get your computer everything is packaged in a clean and orderly fashion. Each computer has its own three ring binders with very clear documentation and a recovery USB drive.

I have bought computers before from the big computer makers and when you have a problem with them it is a major hassle to fix them. They refer you to a third party tech support and they will ask you stupid question like “before I can assist you please tell me your Name, Address and do you know your Microsoft Windows Serial Number etc. so we can begin to assist you.” Plus a lot of the parts are proprietary and are difficult to fix or change. I am never going to go that route again and you have to ask yourself how much is your time worth if you have to deal with something like that.

We are very happy with the quality and performance of the Obsidian and I highly recommend Puget Systems product and services. "