ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.63/5
Chance of future purchase:
4.88/5
Shipping & packaging:
4.29/5
Customer service:
4.75/5
Return/Replacement policy:
5.00/5

Verified
5/5

2014-06-04

"I am very pleased with my computer and the service that I got from the company."


Verified
5/5

2014-06-04

"I purchased the Puget Serenity Mini. I am delighted with this new computer. It functions smoothly and without a sound. What a relief it is not to have that constant buzz in the background when I am writing. I also found the salespeople and technicians at Puget helpful and patient."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-06-04

"Very happy with the service and attention to detail. System was full tested, well packaged and documented. Kept me informed during the whole process. Would use again, felt it was good value"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-06-03

"I bought a 'Serenity' with Intel Core i7 4770K, Asus Sabertooth Z87, Antec P183 case, etc in July 2013.

Loved it, so got another one for the media room [running an Avermedia security DVR card in it, too.]

Then a month ago, an Echo II for the bedroom.

All orders were smooth and glitch free. All the systems work as advertised, despite all of my fiddling. Great personalized service. Free RETURN shipping, if anyone actually needs it. o_O
"


Verified
5/5

2014-06-02

"I would recommend Puget Systems for anyone in the market for a high end 3D workstation/gaming rig. You pick out the components, they put it together. Incredible customer service too! They even made a video of my machine. "


Verified
5/5

2014-05-27

"Best computer experience I ever had! They were honest, explain everything, and honestly seem to care about me as a customer. Only thing I can even complain about is that when I play certain games my computer makes a annoying noise but, besides that I'm more then satisfied and will be coming back in the new future and recommend Puget Systems to anyone looking to buy a computer. Thanks for the peace of mind Puget Systems!"


Verified
5/5

2014-05-27

"Although there were problems with the compatibility of the graphics card I had selected for my new beast of a machine, PS upgraded me for free in order to meet the delivery window they promised. This type of problem solving and customer service made a great impression on me, and I am thoroughly pleased with my machine so far.

Also was happy to see that the add on devices I purchased were already configured for my laptop. I was able to power on and get right to work, not having to deal with any set up time. Excellent job.
"


Verified
5/5

2014-05-24

"I've been a Mac user for quite a while, but needed a PC. The first thing I did was to try and find a company where the computer is made in the USA. Puget Systems came up. I went to their very well organized web site and looked at the Echo line. I had a few questions and used their online chat. The rep was knowledgeable and friendly. He answered all my questions.

I then looked at the reviews and all were very positive.

I decided to buy an Echo 2 (intel option). I prefer to pay by check so that the company gets all of their money, and they were agreeable. I mailed in the order and the check. I got my computer in a week.

This is the first pc I've liked in a long while. It is solid, quiet, and was very easy to setup. I had a few questions when setting it up. I called their tech line and got the instructions I needed.

I fully endorse this company.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-05-19

"I was looking for a new, powerful, and quiet PC to address an application that needed 4K resolution as well as typical web and office programs. I also edit some photos and video in high resolutions. After shopping for a "package deal," I couldn't find just what I wanted. The people at Puget were both knowledgeable and helpful in helping me build a system that met my needs. I'm still getting it set up and running, but the experience of working with them was first class, I loved the insight into the build process their website gave me, and I'm running in 4K "out of the box." So far, very happy!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-05-18

"Excellent customer service. Very satisfied with my purchase. Delivered quickly and came with helpful information. Thanks!"


Verified
5/5

2014-05-18

"Puget Systems is the company I will use in the future to build my computers.

Although I have been building my own home computers for fun since 1997 through Windows 95, 97, and XP, I decided I wanted something built for me by professionals.

Everything about the company reflects quality and customer service. Start with their webpage, their instant online chat service without hard-sell, and their follow-through after the order was placed.

The packaging of the computer was perfect. Custom packed for my computer. You receive the manuals of all the components, and a customized notebook with a summary of the system, testing, and installation discs. The notebook even includes the names and pictures of the staff that provided service, assembly, installation, testing, quality control, and packaging.

I turned on the computer and it had only the software I requested. No more, no less. No junk software. It was as if I had built it myself. Only better.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-05-17

"These guys are the best in everyway, from phone support for my custom build to the packaging, wow, this computer was packed extremely well. Their included binder about your computer is pretty cool. Organized design, high quality components, really quiet cases, I bought 2 custom build big honking desktops for my business over this last year. They scream with the SS drives and tons of ram. I will definitely go with these guys again.

Rellstab Services Inc
"


Verified
5/5

2014-05-16

"From the clear, flexible ordering process to the amazingly detailed progress updates as the system was built and shipped, this was a top-notch experience from start to finish. Have had the system for a few weeks now and been delighted by both its performance and the obvious pride taken in its physical craftsmanship. Really appreciate having found a company with such expertise and professionalism. Keep up the good work; we'll be back!"


Verified
5/5

2014-05-16

"Impressed with the online reviews and their web site I decided to order my new laptop from Puget. The only concern I had was about ordering a custom laptop from a company on the opposite side of the country from where I lived. Puget has made that concern a non-issue.

There was a small issue with my laptop and they were quick to respond, cooperative and did everything they could to make sure I was satisfied. I couldn't be happier. Their staff are professional and courteous, actually return phone calls and emails.

I can recommend Puget to anyone who may be on the fence.
"


Verified
5/5

2014-05-16

"I tend to stay away from the box retailers for computers. I lost track of the person who put my computers together over the years. He was always around for help if I needed it.
I am so delighted to have found Puget. The process of ordering, receiving, and using my new desktop has been a joy. I am writing this review 9 months after receiving my computer and still marvel at the enjoyment I had keeping track of it when it was being tested. The packaging let me know this company really wants to be the best.
I intended to write my review after the first time I really had to reach back out to Puget. I had some software issues and had to check out the hardware and reinstall Windows 7. The technician (Christopher) patiently walked me through every step. That is the service I want w/ my computers. They are too important in my life.
I expect I will use Puget for myself and every family member going forward.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A