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Product & services pricing
3.63/5
Chance of future purchase:
4.88/5
Shipping & packaging:
4.29/5
Customer service:
4.75/5
Return/Replacement policy:
5.00/5

Verified
5/5

2014-04-21

"They did a great job. Worked with me every step of the way and I am very pleased with the product"


Verified
5/5

2014-04-20

"We bought a second computer from Puget because we were so pleasantly surprised by the great service, their excellent products, and the thoroughness of their testing process when we purchased our first computer from them. Even with living in Canada, where there's hassles/extra expense with cross-border duties, etc., we would continue to go to Puget for future computer needs."


Verified
5/5

2014-04-20

"I wanted a well equipped computer that is quiet.... and the quietness exceeded my expectation. The older PC sitting next to this Puget system sounds like a hair blower. When I power off the old PC, the room become so quiet it feels surreal. Yeah, it's a little pricey, but it's hard to go back now."

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Verified
5/5

2014-04-19

Incredible computers!

"I've been a customer at Puget for 10 years and just got my 4th Serenity computer. As a video game developer, I need to have a fast, powerful computer but it's hard to be creative when your computer sounds like a jet engine. I learned this the hard way after going with two other custom computer companies prior to Puget, but I finally found the team that provides both power and quiet, as well as an easy purchasing process and customer support. I highly recommend the Serenity and will definitely be back for more!"

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Verified
5/5

2014-04-18

"This is my second computer that I have order from Puget Systems and three years later they have the same excellent customer service, quality, attention to detail and responsiveness that I experienced the first time.

I will continue to recommend Puget to everyone that I know or who ask my opinion of purchasing a computer.
"


Verified
5/5

2014-04-17

"I had a great experience with Puget Custom Computers. I was very pleased with the build and the software install. There was no bloatware, the computer worked flawlessly from the first boot up. I have always built my own systems before this one, and probably wasted a lot of my time with bios settings and the blue screens. Just getting it to work is not good enough for me now. The techs at Puget did a fine job and I couldn't be more pleased with the results. No problems at all. Highly recommended."

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Verified
5/5

2014-04-16

"I recently purchased a custom laptop for field photo editing from Puget Custom Computers and am very pleased with the entire experience. They are very knowledgeable and helped me get what I needed and wanted without paying for hardware I wouldn't need. They also helped me keep my amperage draw minimal without sacrificing speed. All inquiries were answered quickly, accurately,(with details), and politely. The laptop is fast, quiet, and runs cool. The keyboard is a delight to use. I would recommend Puget to anyone who wants a top quality PC configured just how they want it. "

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Verified
5/5

2014-04-15

"In addition to the quality of the computers they assemble and sell, what I really like is the customer service. No matter what the problem Puget staff is there to resolve it. "


Verified
5/5

2014-04-09

"Absolutely fantastic experience. From the ordering process, to consulting on exactly what I wanted/needed in the system, to the online tracking while building, and finally receiving the system - it couldn't have been more perfect.

These guys truly do a fantastic job and I will absolutely buy from them again.
"


Verified
5/5

2014-04-09

"Working great and much quieter than expected."


Verified
5/5

2014-04-09

"Great pre-sales support to help choose the right model and options
Responsiveness to my questions was immediate
I appreciated the real time view to my system's build
The YouTube video of the final quality test was a very nice touch
"


Verified
5/5

2014-04-08

"Easy to order, fast to deliver. No issues at all!"


Verified
5/5

2014-04-05

"The difference with Puget is service. When I decided it was time to get a new computer after 8 years, I was torn between building it myself or having it built. Although I enjoyed putting my last computer together, I no longer really have to time to devote to the assembly, and in particular the steps needed for proper quality control when building a decent rig (burn-in tests, memory validation, tweaking BIOS settings etc).
From the first few emails I exchanged with William George at Puget I knew I had made a good choice. He was knowledgeable and helpful, willing to work within my budget and not hesitating to recommend less expensive parts if they would fit my needs. He was also very responsive; most of my emails were answered within an hour of being sent. They were also able to accommodate my request for a Win7/Linux dual-boot system which was excellent (kudos to them for even installing the NVIDIA driver on the Linux OS instead of Nouveau without me even asking so I could run CUDA code with no hassle!).
The build process itself took about a week from the time I completed the order to the time it shipped. Puget's website is great at keeping you up to date! You can see exactly what part is being installed or what test is being run and at what time. They will also post pictures of your system (the thermal images when idle and under load are a particularly nice touch). The array of tests that they run is very impressive, with literally every part of the system subject to thorough testing while they keep track of CPU/GPU temperature.
The computer arrived safe and intact; it was very well-packed and came with every accessory neatly bundled, and a binder containing all relevant information on my system, including restore disks.
Overall my experience with Puget systems was incredibly satisfying. It was more expensive than building it myself, but in my mind the extra money was for a worry and hassle-free experience (enhanced by the lifetime support and labor warranty), and a well-tested and incredibly fast machine! I would recommend them to anyone.
"

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Verified
5/5

2014-04-05

"With just a basic description of what I want to use the computer for, Puget helped me pick all the best stuff for it. So, I got their expertise selecting the pieces. Then they built it, installed everything, checked the cooling, and delivered the whole thing all ready to run.

Custom computers really are different. This is marketplace where motherboards complete with other motherboards, cases compete with other cases, etc. Each piece is selected on its own merit. This is not at all like a generic computer designed to deliver computer specs at the lowest price.
"

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Verified
5/5

2014-04-03

" First off I have a pretty good amount of past experience in building my own desktop computers. I've come to expect top performance and top reliability in the finished product with the security of knowing the quality that went into the build.

Im currently a 100% disabled veteran after a life career in the Army and 4 tours in Iraq and I haven't the patience nor the steady hands anymore to build my own computer. My last one which was my first prebuilt was a high end store bought brand that left much to be desired!

I decided to look online for a custom build where I could choose what I wanted in my finished computer. I spent countless hours and many nights researching all the various companies that do this to include all the so called custom gaming computer sites with high end components. I began to have a lot of second thoughts and considering taking on the build myself! Because of the lack of experience, quality control, possible refurbished parts and assembly line techniques most online custom computer companies used I couldn't live with myself investing my hard earned money in any of them.

After crossing nothing but positive reviews on Puget Systems I decided to take a look and discovered something much different than all the other sights. A company that made quality control and attention to detail to the clients needs priority number one! Puget is a company that displayed an attitude of caring more about what the client is getting rather than bogus monthly sales on the newest gaming computer or coin mining hyped systems like most of the other sites.

I had them build me one and before the computer even left there shipping dock because of their dedication to keep the customer informed on every step of the build I had a confidence that every penny spent was a worthy investment. Now that I have it at home in use to say my expectation where met would be an understatement. Puget Custom Computers is as professional as you can get in this business and the quality of the build is literally a work of art. I only wish other specialty companies could be this serious about their product and care about loyalty to the customer like Puget does!

Plain and simple if you want a custom computer that you can count on and know your investment was a good sound one then have Puget Systems build It! You won't be disappointed and you have a true professional quality company that guarantees to back you up!

RL Trahan
US Army(R)
"

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