"Good products and easy site to use"
"I've ordered several times through Pump Products.com and have always had an orderly experience. I will continue to order parts for my pump maintenance program through this supplier. Keep up the good work:)"
"easy selection process had a choice off two pumps"
"poor search engine for site ... asking for a search of a certain product and search engine bringing up crap not relevant to the request"
"I called to make sure I was getting correct part and Chris was no help only wanted to sell me the whole unit . did not want to help me with just getting the part i needed "
“Hi Chipmunk, we are deeply sorry to hear about your experience. We would be happy to help ensure you are getting the correct part for your need. Sometimes howveer, pumps do not have parts available, and we can only offer what is available in accordance with what the manufacturer makes possible. Please call us back at 800-429-0800 if you need further assistance. ”
"Best price I found online, free shipping too"
"I don't know anything about pumps but the salesman walked me through my questions patiently and help me find the right part and save a lot of money thx"
"Called prior to ordering and phone rep was extremely helpful!"
"VERY FRIENDLY AND ACCURATE CUSTOMER SERVICE"
"I purchased a small pump rotor that turned out to be the wrong part for my installation. Due to install delays around the holidays, I was a few days past the return window when I learned it would not work. The part was still in new condition, but the company would not take the return.
Obviously they are entitled to adhere strictly to their return policy, but a company that would leave a customer stuck with a $100 part he can't use just so they didn't have to deal with the return process is a company that doesn't really care about its customers.
There are a million companies selling the same products this one does. May as well try another that at least might be interested in customer loyalty."
“Hi m100psi, I looked into your situation and apologies, but our refund policy doe not allow one in this case since it is unfortunately past the allotted return window. In the future, we would be glad to help with product or part selection and then exchange and or/return within the policy. We appreciate your business and feedback, and hope that you decide to work with us again. ”
"Took a couple times to go threw but finally did "
“Hi FriendlyBat, sorry to hear you had trouble on our site. If you ever require assistance, please don't hesitate to call our staff of experts at 800-429-0800!
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"Great variety of product that made it easy for me to find what I needed. Diagrams huge help"
"It took under 5 minutes to purchase the item, including using Pay Pal"
"Called to verify part number and availability. The customer support rep was great, very helpful and polite. I ordered the pump immediately after the call."
"I like how you can reorder same pumps easy"
"Your the best site I found for residential WELL REPAIR. Many thanks!"
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Hi FaithfulSnail, we're sorry you had issues with our site. In the future should you need any assistance placing your order online we have a staff of specialists ready to help you over the phone. Just give us a call at 800-429-0800!”