"Good products and easy site to use"
"awesome..no water at my house..your website was fast AND overnight shipping"
"Only reason I gave 4 stars is because the original pump I ordered was backordered. I called & spoke with Michael S. and my original order was cancelled, money refunded, and an in stock pump was shipped to me in two days! Thank you PumpProducts.com"
"Needed a new well motor controller and found it right away at the best price with free shipping here. Called Travis in Sales and got it done in a flash. Now all have to do is wait for it to show up at the house..."
"Two wks.after paying for my sewage pump still waiting."
“Hello, if you supply me with your order number I'd be glad to check on the delivery status of your pump. ”
"Fast, super easy ordering, quality merchandice"
"The price was the best I found and fast delivery "
"I contacted support to inquire about delivery and they were very prompt with response and action."
“Thank you for your positive review! If you ever require assistance or have questions about an item in the future, give our staff of experts a call at 800-429-0800.”
"Ordered pump online received in 2 days. Only draw back was signature required i guess for security my pump was $2000.00 dollars so i guess it a added protection Best Online experience in a long time. Fast payment and fast Service
Craig"
"Always good to do business with this company."
"Excellent experience. Fast shipping, hard to find product. Very Helpful."
"Order was placed 4/24/23 and charged to credit card the next day, 4/25/23. The order indicated it was being shipped by FedEx. There was no way of knowing where it was being shipped from. After 10 days I phoned to inquire about delivery, this was 5/4/23. I told the person my order number and he said my item was on backorder. This info was not given at time of ordering. He offered to get in contact with his supplier for an estimated date of fulfilling the order. I got an email back from Pumpproducts soon after talking with him. It said to expect 4 weeks. WHAT~!!! I was also offered the option of cancelling the order. I said to let it play out and I would hope it comes soon. If there was another place to get this item I would have asked for my money back and been happy to never deal with them again. "
“Hello, I'm sorry for the inconvenience you've experienced shopping with us. A recent supply chain crisis has made lead times for certain items difficult to determine. Our sales and shipping departments work with our manufacturers to get items out in a timely manner as best they can. If you have any inquiries about your order, please reach out to our team at 800-429-0800 and our pump experts would be happy to assist you.”
"Locally have a tough time sourcing parts that are readily available on this site."
"The correct part was easy to find on the website. It shipped in a timely manner. I accidentally gave a PO Box for shipping and they contacted me the following morning (I ordered fairly late at night) to get a physical address. "
"Great price, easy process. Even better shipping options. "
"First, their website doesn’t provide information on out of stock items.
Second, you can’t track your order unless you set up an account.
Third, their is no communication.
Fourth, their customer service representatives tell you it’s best to just call them rather than use the website.
Really?!? It’s 2023!!"
“Hello, thank you for your feedback. We strive to constantly improve our site and shopping process. We will certainly take your observations into consideration. Pumps are very specific, technical items that are an investment our customers need to be confident in. This is why we believe having a personal touch and an actual person you can speak to, in order to make sure you're purchasing the correct item, is integral in our industry. If you need any help or have any inquiries, please give them a call at 800-429-0800. ”
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Thank you for your positive review! If you ever require assistance or have questions about an item in the future, give our staff of experts a call at 800-429-0800.”