"Good products and easy site to use"
"This company is a very good communicator. Kept me informed on delivery almost daily. Pump arrived on time and through a bad snowstorm by Fed Ex "
"The Shipping is Selected yet when you select the buy after entering the CC and clicking Terms it faults looking for Shipping selection which was alrerady selected"
"Item arrived as described and arrived in around a week. No complaints!"
"Ordered on line at the last minute for a project on a tight timeline. They were able to ship my order immediately, and got it to me on time for the project. Highly recommend! "
"Needed a pump fast and Pump Products came through for me "
"Easy to use web site and ordering."
"ordered and paid for the part on December 19th and last I checked won't get it til the 3rd week in January"
“Hello, I'm sorry for the inconvenience you're experiencing with your order. A recent supply chain crisis some manufacturers are experiencing has extended delivery times for particular items. If you need updates or have any inquiries about your order, please reach out to our team at 800-429-0800 and they would be happy to assist you. ”
"Made finding the parts I needed easy. Prior to finding your site, it wasn't going as easy.
Thanks for having everything I needed."
“Thank you for your positive review! If you ever require assistance or have questions about an item in the future, give our staff of experts a call at 800-429-0800.”
"I love the way that items are priced with payment options , this makes purchasing quick and easy"
"Well pump burned up. Not a plumber, so Pumpproducts helped me get the right pump. Water is flowing again!"
"I would hope that a domestic well pump could ship more rapidly since customer is out of water. It appears the pump took 15 days to ship and I still have no delivery information. I have no confirmation the pump shipped as of 15 days after order. I was hoping and asked for more rapid response."
“Hello, I'm sorry for the inconvenience you're experiencing with the ship time of your item. Manufacturers have been facing a recent supply chain crisis so this has made some orders difficult to determine as far as shipping time is concerned. If you reply to me with your order number I can check to see if we can find information for you. You can also always call our staff of pump experts a call at 800-429-0800 to get assistance.”
"I guess my Goulds pump was an older model and the replacement float switch wouldn't work on my model. "
“Thank you for your positive review! I'm sorry to hear about the float mix up you experienced. If you ever require assistance in finding a compatible item or part in the future, give our staff of experts a call at 800-429-0800.”
"Fast shipping, easy ordering, product as described "
"Ordered online. Arrived cross country in one week. FedEx tracking was great. "
"I needed to change my order as I decided to go with a pump that has increased horsepower. They helped me resolve this issue quickly and with positive customer service. Thanks again."
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Hello, I'm sorry to hear about the inconvenience you've experienced shopping with us. I'll have our IT department look into this issue. If you require any assistance during the checkout process, please give our staff of experts a call at 1-800-429-0800 and they would be happy to assist!”