"Those positive 5 star reviews are probably fake.
While they may know a lot about air guns, they seems to have problems in other areas.
The first being their deceptive practice of offering discounts, then responding that those same discounts don't apply to certain items (in particular, the guns they sell). They offer a 10% discount for providing your email address, nowhere does it say "on selective items only". They will also offer a coupon for 20% off, which seems to apply to nothing, certainly not the $75.00 pellet trap I purchased. Again, no where did it say "on selective items only". These in my opinion are deceptive practices.
In addition, I ordered a NEW TX200 mkiii ($629.99). What I received was a refurbished TX200 HC. This was NOT what I ordered and a used rifle was not what I paid for. However, I did get a shipping tracking number for it the next day. The rifle broke two days after I received it. Apparently, not a good refurbish job, I suspect they put a mkiii spring in a carbine, since it was really hard to cocx. I complained about the refurbished rifle to one salesman on May 30th 2016, he claimed they were going to send me a new mkiii. Since I just returned the broken HC, I figured they were waiting to receive it back first. So I called again on June 6, 2016 this time, I complained that I did not receive the item I ordered. Again, this new salesman told me they were sending me a new mkiii. No tracking number the following day, so they seem to be stalling for some reason. Checking other reviews for this same company, this is a repeat performance and not isolated. I suggest you buy your tx200 elsewhere.
Problem was resolved a few day after this review, a full refund was received for the Tx200. "
"I ordered my Umarex Octane on Saturday, they shipped it on Tuesday and I received it on Thursday. Not too shabby from Utah to the east coast... The gun was packaged well and in good condition on arrival. This Octane shoots well compared to the one I received from Airgun Depot. See that review to read about my experience with them. Hence the purchase from Pyramyd Air."
"Pyramyd Air cannot ship to all areas of the USA even though they advertise that they can ship anywhere in the world the law allows. The law allows those items in Pt Roberts but they made no effort to deliver my order there. Other companies have delivered those items no problem. There are other areas in the US that they will not deliver to, even when it's legal there."
"I happy so far with those who work to answer my question's, but I;m not happy with shipping cost of $7.99 and weight less than an oz for 1 item can be shipped for $3.37 or less"
"DO NOT DEAL WITH PYRAMID AIR!!! If you have a problem with your order they will just ignore your emails and if you ring them they will just hang up on you. Ive been trying to get my money back from them for over a month now :("
"Thought I was getting a steal on a “BRAND NEW” gun as described in the listing, BUT! When its sounds too good to be true, it’s a lie. Gun was refurbished. Parts were missing + defective. Guess “Brand New” and “Lemon” has the same meaning according to Pyramyd Air."
"Purchased an HFC M190 airgun in December. Item was defective. I had a lot of difficulty in being put on hold by PyramydAir when I called but after sevral attempts was able to talk to someone. I returnded the item for a new replacement (shipping at my cost). A few weeks later I received the same item I had sent them with the same defect. I returned the item for a refund and once again was had to pay for the return chipping. "
"the gun has a few issues, but thats the manufacturer's problem. Pyramyds site was easy to use, and the gun arrived when they said it would. Good job people"
"I bought 4 boxes of pellets. They charged $7.99 shipping and it took a week to get them. {I live in the exact center of the US}. They could have sent them USPS Priority Mail for $4.00 and I would have gotten them in 2-3 days and they still would have made $3.99 extra! This is my second poor order from Pyramyd Air."
"Great and I would recommend Pyramyd Air"
"Their site is nicely laid out. The presence of reviews under each item is very helpful in making decisions. Great experience. Will use their site again."
"Great product, great service, great price, prompt shipping. Will do business with again."
"My experience with Pyramid Air was great. My package ordered way ahead of expected, was packaged well, worked fine, and was exactly what i as expecting. I went with pyramid air because i would have been able to buy two of what i needed (batteries) for the price of one from any other place, and the other stores didn't even have them in stock. "
"Everything shipped on time. Package was in good shape with it arrived in a new factory box."
"Overall experience was excellent! I placed my order online and I used the wrong billing address by accident. A Pyramyd Air customer service rep called me personally and corrected the information and re-ran it. My order shipped the day I ordered (day before thanksgiving) and I received it 3 days later. I got exactly what I ordered with no issues and everything was packed nicely."