"I samply present myself a fair business opportunity to them on this 1500 usd Msrp 4000 psi air compressor.
They answered vague on things that mattered like how they will ship and what they can offer for the price.

Any person that has a business mind would gladly inquire and see client as a protential and attempt to gain their satisfaction.

Not this company even said go to another company you have the choice to. You know what I will and as a ex business owner I strongly advise you truely this is a clear sign that this is a crook company who will upsell and use switch and bait to earn your money once but never again. I do not say that to any company unless to warn the public of a scam. Every business is simply trying to survive but do it right. Treat your client right like a business show care and your will earn your place in the market.
Scams and tactics I’m not going. Remember supply and demand. We don’t buy they will go bankrupt as they deserve. Do not fear one goes down a new opportunity will present itself. As customers we choose who we support. "

"They **** clowns dropped shipped by order which I spent 30$ on shipping. They dropped shipped it from ups to usps to make more money and now 3 weeks and I still don't have my order. They said it's because I'm in hawaii bit Amazon and eBay all get here in 5 days. They also have been giving themselves fake reviews online to get there numbers higher. STAY AWAY FROM THESE CROOKS
"

"Sent my p-1 in for a mainspring replacement, it comes back and one od the spring retractors is out of its rail. Call them back and the guy yells at me for saying its still not fixed? I went to a mount victory shop and they fixed it. Never again will i deal with these dipshits!"

"Joan was most helpful in my selecting a target rifle & accessories. Prices are fair & shipping fast. Recently bought a target pistol."

"I often go to Pyramid Air to get specs and compare prices on air guns, but I’ve noticed that in contrast to every other pellet gun merchant, their reviews are ALWAYS superior those seen on Amazon or Walmart. I then started reading the reviews critically and with care and I came to the conclusion that (in my opinion), the writing is similar for all the reviews even though they are supposedly written by different consumers. I also noticed that the reviews mention that they made sure to buy from Pyramid Air, or when they buy next time, they will buy from them. So, based on the striking similarities in terms of the writing style, content, grammar, etc of the reviews, I fear that many of the testimonials are disingenuous, to put it kindly. I hope I’m wrong in my suspicions, because they have an excellent inventory and a high-functioning site, but all pellet guns aren’t created equally and it doesn’t make any sense that the VAST majority of reviews are 4.2/5 or better, as far as I can tell."

"Customer service dropped the ball on a return. While they apologized and made it right after I found the right person to contact, I won't shop here again. "

"A while back, I ordered an Umarex Gauntlet .22 from Pyramyd Air. Mine arrived in mid November. After approximately 40 shots with it, it began giving me problems. I had also ordered 6 Marauder magazines to go with it and a scuba yoke, for a total cost of just over $500.00. I contacted them, filled out all the return information from a total of 3 different orders, as I had ordered the gun in one order, the scuba yoke and 2 magazines in a different order (along with some pellets), and 4 more magazines (along with even more pellets) in a different order. To complicate matters, the gun with the scuba yoke was pre-ordered, so, by the time I had the trouble with the gun, I had already had the magazines for well over a month.

Not only did Pyramyd Air take everything back, but they did not charge me for the shipping. They did not charge me the restocking fee, which I was sure that they would. They ended up giving me a straight up trade for the Hatsan Bullboss .22, which just arrived today. The really bizarre thing is that it was shipped a day earlier than the item was supposed to be in stock. When I checked my email this morning, the last thing that I expected to see was that my gun was out for delivery, as I live in Oregon, and Pyramyd Air is in Pennsylvania. However, there it was in my in box, order out for delivery. How could that be possible? It was made possible, because the gun was shipped by Airgun Depot. That's right, I ordered it from Pyramyd Air, and they worked it out through Airgun Depot.

I am surprised by so many negative reviews of Pyramyd Air. I am new to air gunning, and from reviews elsewhere, I gathered that Pyramyd Air is known for great customer service. I got my first air rifle from Grab a Gun. The Umarex Gauntlet, was going to be my second air rifle, and I decided to get it from Pyramyd Air, because I believed they would stand by their products. Not only did they stand by their product, but they went way above and beyond. Not only did I get good customer service, I got the best customer service imaginable. They went so far out of their way to make me happy, it is still really unbelievable. I will definitely be a repeat customer. Now I have my eyes on the Benjamin Bulldog."

"Don't waste your money there, they sell lemons and won't help you if there's an issue, which I've had 3 in just over a month. I even offered to buy the spare parts needed to fix the gun myself and they won't even do that, they keep pawning me off to the manufacturer. I've seen poor rating private sellers on ebay and Amazon that are more helpful. And their warranties, I've read fine print on health coverage plans that were less shady. STAY AWAY"

"Placed an order 12 days ago. Pyramid Air shipped on the next business day. "Great!" I was able to track my order via UPS until UPS handed my package over to the USPS. Pyramid Air decided to to use UPS surepost which is basically a means for retailers to save a couple of dollars on shipping. I wish that Pyramid Air would have stated that the basic shipping method was going to be surepost, I would have paid more to have it sent using UPS ground. I sent Pyramid Air a email voicing my concerns that my order hasn't arrived yet. The last known location of my order was in San Pablo California at a USPS Office. It appears to have been sitting there for the last 6 days! Today is a weekday and in an hour from now it will be twenty four hours since I sent my email to Pyramid Air which hasn't responded. In closing I would have expected at least a reply that they were trying to find out where my package is currently located. No such luck, surprisingly dissatisfied! "

"Order pellets on a Monday night, pay for the two day ground shipping. Going to take week to get, because it took them 3 days to fill the order and get it UPS. Customer service says it states that holidays can cause a delay of one to two days on shipping. Sure it says that if you look really hard. Very bottom of the page in small print you’ll find FAQ, click that which will lead you to where it says that. This has happened twice in the last month and a half. Do yourself a favor and order from Amazon! "

"Customer service recommended several parts, none of which were correct. Customer service then sent replacement parts that didn't work either. Trying to return items to get a refund is very difficult."

"can not return pellet gun umerex octane elite trigger is horrible can't sight it in stop shox cover came off WOULD NOT BUY!!!!!"

"On October 3rd 2017 I purchased The Beeman R9 Elite Series Combo 22Cal from Pyramyd Air. I had been watching this item for some time and was in hopes that Air Venturi, the distributor would offer a rebate as they had the previous year. The price was reduced on October 3rd but the website was showing “out of stock” so I phoned Matt Zimmerman in sales to see if I could preorder at this price and get the listed configuration of a muzzlebrake rifle with a mounted Hawke Vantage scope 4-12x50.

I was told that the rifle was actually in-stock and that the scopes were mounted there at the warehouse and that there would be no problem. I receive a confirmation e-mail from them stating the above description.

Excited about my new purchase I went to the website a couple of hours later to read reviews and I noticed that the included and mounted scope had changed to a Mantis 4-12x40 AO. Being concerned I immediately phoned Matt who assured me that my confirmation order showed the Hawke scope and there would be no problem. I was prepared to cancel this order if this was not accurate. This purchase included a mounted scope, a free 20 for $20 test fire and an Air Venturi target.

A few days later I received the box from Pyramyd Air containing a non-muzzlebrake, open site rifle, an unmounted Mantis scope and rings the Air Venturi target and no evidence of a product test with chrony reports or target results.

I phoned Doug G in customer service to report this mistake who informed me that no matter what my e-mail Confirmation stated this was my mistake and they no longer even carried these items for sale. The only thing they would offer me was a refund.

Then I received a RMA from Tony V That states "Any products returned that are found to NOT have the described defect will be subject to a 20% restocking fee AND a deduction of the returned shipping costs”.

I have read from other reviewers that if the gun is fired they will do this to you. They are supposed to have fired the gun 20 times so I assume it is now considered used.

I am concerned that if this is how they treat a new customer, how will they treat a dissatisfied customer returning an order they screwed up that they inform me is my fault.

At this point at least I am in possession of a Beeman R9 and a scope that are not the ones that I ordered or wanted, so I may be stuck with their mistake or chance losing 25% or more of my money at their sole discretion.


"

"I was surprised to see so many negative reviews. My experience with this company was perfectly fine. I ordered a conversion kit from Canada. It arrived promptly. I had some difficulty putting it together but it was my own lack of knowledge. I submitted an inquiry and the service person got back to me promptly and helped me with my problem. Thus the 5 stars. "

"Its relatively minor,but my first order from pryamid air was a couple tins of pellets. At checkout I paid for what they call 2 day ground. I assumed this was 2 day shipping. Wrong! They proceded to tell me that I should never expect anything to ship from Ohio to New York In 2 days. even though I paid for it. I get stuff from sweetwater in Ohio all the time and it has never not been delivered in 2 days. This must be a company policy or else their customer service staff are totally clueless. Am ready to spend around $1500 in a couple weeks but it wont be with these people. BEWARE!"