ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.62/5
Chance of future purchase:
4.95/5
Shipping & packaging:
4.90/5
Customer service:
4.91/5
Return/Replacement policy:
5.00/5

Verified
5/5

2012-11-23

"Quality Bath was very nice to do business with.
I did not actually get the product from them due to problems with "Sandy"-power outages etc. When I finally got my sink from another vendor that could deliver sooner, I was promptly issued a refund from QB. I mostly dealt with "Jack" who was extremely accommodating and friendly. QB's price was better than what I ended up paying.
I would definitely use them again. Mary R
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-11-23

"Order was processed same day and received quickly with free shipping.Shower door was received undamaged on well constructed shipping pallet."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-23

"In the past year I have purchased several items from Quality Bath, and this vendor really lives up to its name. The choices were almost limitless, and the personnel at Quality Bath were helpful and informed about all their merchandise. Each piece was top quality, reasonably priced, and was shipped quickly. Thank you Quality Bath."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-11-22

"prompt, accurate, excellent pricing - what more could you ask for?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-22

"A pleasure! fast service and great prices,even in the middle of a hurricane!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-22

"The order was processed easily and delivery was on time. The frameless shower door waqs received in good condition, with all parts accounted for. I was surprised how heavy the 3/8" glass panels were so had to get a professional team from Doc's Glass, in Gallatin, to install it.

The installation instructions were straightforward and the work was completed without problems, though it took two men 5 hours to complete.

The door and fittings look fantastic. we are proud of our new shower. Thanks
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-22

"Quality Bath had the best prices anywhere! In addition, the service was personal and excellent. I had a name and a number to call. Delivery was quick and on time. They even made sure you knew how to inspect the product and take care of any damage. I was very pleased and impressed. In fact, I ordered again and it won't be my last."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-22

"We chose Quality Bath for their competitive prices, and the great reviews we read over the Internet and at the Better Business Bureau. We needed to receive the package urgently, and than Hurricane Sandy hit New Jersey, where Quality Bath has their warehouse located. We called to find out how early we can receive our package, and we were surprised to find out that despite the extreme weather the package was put together and was on its way to be delivered. Due to the weather it took couple of extra days to arrive - but it was still less than 5 days. We were very impressed. The service people were very helpful and accommodating over the phone, and the package arrived in good condition. We did not install any of the items yet, but they look in great condition, and considering our positive experience so far we anticipate that if something is wrong with the product Quality Bath will provide us with proper warranty services. We plan to purchase tonight some extra items we forgot to buy the first time around."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2012-11-22

"The soap dispenser I order was exacting what I wanted but unfortunately I ordered the wrong finish. I was very discontented when I tried to exchange it for the right finish as there was 20% restalking fee. It is unheard just about everywhere. I guess you know how I'm feeling."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-21

"They answered a good amout of questions I had on the Hansgrohe shower pipe i purchased. The price was great and the shipping was fast and free. Great online supply house in my book."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-21

"Quality Bath was a pleasure to deal with. We had questions regarding the product we were looking for and their call center was extremely helpful. Once ordered, we received an email to tell us it was due to be shipped that day and we received it in a couple days from that and we received it exactly as they described...I would buy from them again without hesitation. I just wish they would use UPS as I like their driver and we always get the same one"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2012-11-21

"The shipping was quicker than I thought, and the vanity I ordered was in a mint condition. Very good. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-21

"This item was precisely as described and we received it very quickly! Quality Bath was easy to work with. We look forward to ordering more products from them in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-21

"The customer service representative that I worked with on my order was knowledgeable, kind and took my questions seriously. She really seemed to care that I was getting what I needed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-21

"As a first time customer I was very satisfied with your customer service. I enter a P. O. Box for delivery of my order and to prevent the delay of my order Adina, contacted me by phone and email asking for another delivery address. Thanks for the followup on my order and not being another company with bad customer relations."