"Outstanding customer service! I purchased the Raddy WF-55C PRO weather station from Amazon and discovered two buttons weren’t working. After reaching out to Raddy support, they responded promptly and sent me a replacement with zero hassle—no need to return the faulty unit. The new one arrived within two days and is working perfectly. Highly impressed!"
"I purchased wrong batteries for my UV5RH and was surprised at how quickly i recieved a response and directions on how to recieve a refund. Totally my fault for not throughly reading description but they made it right with awesome customer service "
"I had a recent purchase from Radioddity which revealed a compatibility issue (technical). After they did some hand holding we came to a conclusion that the issue was not to be solved. They issues a prompt refund of my funds. A really fine customer experience. I shall be buying from them again in the future."
"I bought the Raddy RF919 for its coverage of LW, MW, SW (LSB and USB), CB, FM, AIR, VHF, UHF and WB NOAA weather bands. It has more features than I can mention (see the iRaddy website) and has Bluetooth and an iOS and Android app to allow remote operation. It comes with a thorough 74 page user manual, and you will need to refer to it at first to take advantage of all the settings and functions. Performance is excellent.
Another great thing is the email customer support. I had a couple of questions and received responses the next day. It's a great value for the price."
"A PR-T6 call button came of fairly quickly after purchase . After posting a complaint and providing details a replacement was sent immediately. Very good service."
"I purchased a Raddy PT-2 pool thermometer in June. I really like this model because the thermometer transmits the temperature to a display unit in my kitchen, which saves me a trip down the stairs to check the temperature. In September the sensor quit working. I contacted customer service and got a response within a day, and within the week I had a whole new unit! Everyone I dealt with was very professional and nice. "
"I bought an x6100 about 2 years ago, and it developed a battery problem. Radiiddity happily replaced my x6100 promptly. With in a week the replacement developed a different problem, and once again they were ready and happy to help.
I cannot say enough to express my appreciation for happy and helpful experience.
Thanks"
"I recently purchased a DB-50 dual band radio from RD and in the package the programing cable came also, when trying to use it in my HP PC, using a non suported anymore by Microsoft, windows 7 it did not find the proper driver to be recognized by my system, I send then an email to your technical support and next day morning I had an email from Michael one of your staff, he was clever to advice me that because my system was old it did not find the proper driver but to help me out he send me alink to a website where I could find and download the driver for the cable chip and issue was resolved."
"My xiegu x6200 bricked from the firmware update. I emailed raddiodity on Saturday they replied on Monday (labor day in the US) my new replacement radio will be here on Monday, a week later. You can't ask for better customer service than that. "
"Item damaged in storage/shipping. I received immediate email response from Customer Service.
The agent offered replacement on an ASAP basis and took detailed information to ensure corrective action within Radioddity.
Replacement timing was communicated to me and the item arrived sooner than expected!
Negative events happen, but what changes the Customer’s mind is excellent Customer Service.
Radioddity has always provided this to me!"
"I have contacted customer service twice from all of my orders from Radioddity my questions and concerns were resolved very quickly and to my satisfaction. I could not be happier with my products and interactions with this company, I will be a happy return customer."
"Great value for a gmrs radio and exceptional customer service. We had an issue with one of the batteries that came whey the radio. Radioddity was responsive and has a replacement sent to us asap."
"They were fast to get a replacement x6200 to me after the new firmware bricked it."
"Had a problem with my x5105 and it was resolved quickly. Communication with agent was excellent. And now to get out and do some operating in the field.
"
"I had an issue with a missing item in my order and radiodity was very fast to respond and ship a replacement. After I got everything setup I had a few questions on the radio and the support team was fast to reply with good solutions, and were able to pass some feedback to the technical teams. Overall their service was outstanding and I look forward to future purchases. "