"I LOVE Redimat!! I should have switched YEARS ago! Redimat is better in every way. The cuts are very crisp and straight, the backer boards are exactly the right size, the customer service is perfect, and the website is easy to use. AND, I don't have to wait for the mats to be shipped from Timbuktu. They get here in a few days!"
"why not offer free shipping to your loyal customers. it is a negative for sure. "
"I've been using RediMat for a few years now for all my custom mats. Great product, options, prices and support."
"Shipping costs seem very high for the size of the order but after spending all the time selecting several custom sizes I decided to continue. I totally understand the set-up charges but shipping is high. It seems the 6 mats could be shipped in one shipment and save some money."
“Dear Patricia,
Thank you for your order. Your order will be shipping on the most economical why in one shipment. The shipping is calculated based on the size of the box needed to safely ship your order and get it to the East coast in perfect condition. Your order contains some very large mats and even though not heavy it is a very big box. If you ever have any questions about any products or costs, please give us a call to better serve you.
Sincerely,
Ed Estes”
"Although I haven't received my order yet, depending on packaging and how damage free my order arrives, ordering was easy and quick. However, the high price of shipping and the added surcharge would deter me from ordering again. Shipping and surcharge was almost 70% of my total price.
Update 8/2/2017:
I received my order today and was delighted to find that it arrived in excellent condition, despite the trip via UPS Ground from west to east coast. Redimat packed the boards perfectly well in heavy cardboard, used packing noodles, and double shrink-wrapped the boards. In addition, they refunded the set up charge because I inadvertently ordered from the custom sizing screen instead of the available cut-size screen.
I would certainly order from them again!"
“Hi Ed,
The surcharge is for when you order a custom size. You used the custom mat feature on the website to create your size but since it is not a custom size the setup will be created back to your card.
Since you are on the other side of the country from us shipping cost are higher for the size you ordered. We do package our products very well and in the event that there was to be any damage we would re-ship them right away. Your order will be on its way in the next 24 hours.
Sincerely,
Ed Estes”
"Great Product for our local fair competitions. Framers mats are hard to come by. "
"Only company that has EVER given me a reimbursement on shipping. Actual cost was less than estimate, and Redi-Mat refunded the overage. Most companies just keep the money. Makes Alaskans feel like we aren't part of the US. This is the reason I returned to this company. Product is very good!"
"great product, good prices, held hostage by shipping costs..."
"I've being using Redimat products with my photography for seven years and I am highly satisfied. One happy customer! "
"This is my third order with redi mat and the quality is always great. One time I made a mistake—ordering the wrong size back board for the mats I ordered—they caught it and called me to clarify. That's great service!!"
"Shipping is a bit expensive but products are good quality."
"I hate the high price of shipping. Most places I do business with, DO NOT even charge shipping. Although I really like their product and service, I will continue to look for another company with great quality and service who are either free shipping or far more reasonable. Sorry!"
"I have always received great products from Redimat. I will continue to shop with them in the future. "
"Happy with product and will continue to order. Website is pretty painful to use, but discovered the reorder link at the top of the past order, so that saved a lot of headache. Thanks!"
"User friendly - easy to understand "
"Dimensions were very clear to me, as a novice artist! I just wish there were even more colors to choose from."
A rep from Redimat.com, redimat, has responded:
“Thank you for your order and comments Charlotte. Quality and service at a good price is our top priority.
Sincerely,
Ed Estes”