"I LOVE Redimat!! I should have switched YEARS ago! Redimat is better in every way. The cuts are very crisp and straight, the backer boards are exactly the right size, the customer service is perfect, and the website is easy to use. AND, I don't have to wait for the mats to be shipped from Timbuktu. They get here in a few days!"
"I found the perfect product i needed and everything was completed in a matter of minutes. Thank you so much."
"Good pricing and easy to use web site. However need to have precut square options."
"The website was a little slow, but other than that... wonderful!"
"I don't don't usually write reviews on businesses, mainly because I am too busy with my own business and usually only marginally impressed. Dealing with you folks at Redimat and your product has made me make an exception. As you know, I have a very lucrative and discriminating set of clients; mostly museums and private collectors who want museum-quality placements. I confess, I have recently tried another company to save a little money. Long story short; they did not deliver on time and their product was completely unacceptable for my use. Specifically the corners of nearly all the mats in my shipment were crushed. Because they were late and damaged, I thought there was no way i could fill my order in time. I called you guys at Redimat. Not only did you understand my problem, but you rush-delivered a superior product for a negligible amount more. Everyone in your company was committed and ready to help solve my problem: From Angela who helped me from the start to Ed who helped expedite my order, to the owner. You each took on my problem like it was your own. Needless to say, with your help. I got my own order out in time and my client was thrilled with the result. Redimat, you saved my ****. I have thanked you in person but I was so impressed I had to break down and put it all in writing. Thank you!!"
"Ordering custom mats is tricky. Redimat is the best. It has fine materials, an easy-to-manage order form and helpful people on the phone."
"I takes way too long for items to come. Especially when the shipping is expensive. I have ordered twice before and I need these to come in in less than 2 weeks. They should be here within 7 days. Absolutely ridiculous."
“Hello,
I reviewed each of your orders and see that they shipped out from us within 1 day of receipt. Your zip code is 5 business days from us making delivery within 7 business days. Your current order placed today will ship out tomorrow.
Sincerely,
Ed Estes”
"Third or fourth order. Easy as always"
"As a new customer - the prices were very easy to understand and the variable prices per quantity made the whole experience much better "
"Always get high quality and quick service. Very satisfied."
"I have used Redimat now for a number of years and have always had wonderful, prompt response. I have never had a problem with any of their products and am pleased with the professional appearance they make to the presentation of my artwork. I'd recommend them to anyone."
"Easily found the right size mats and clear bags for my art work. "
"Love the mattes they made custom for me. Beautiful material and great cut. It was quite fast too. I didn't found so much choice for these prices anywhere else."
"I'll review after I receive my order."
"Easy ordering. Great selection."
"I order the Redi-Mat Show Packs ... they are so convenient ... mattes, backing boards, and clear bags ... all in one package. I will order these again and again."
A rep from Redimat.com, redimat, has responded:
“Thank you very much Carol for your comments. We take pride in our quality made products and work hard to get them to our customers in perfect condition as we believe these things really do matter if you want more than just a sale but a reputation you can stand by.
Sincerely,
Ed Estes”