"We got exactly what we wanted! Very satisfied!"
"excellent product that was made in the USA at a good price, shipping was free and fast A+++"
"Is on time and perfect tank you "
"Quality Parts always delivered on time."
" It was about a 40 mile trip to the state park we are on our way home I’m on rest stop me at an intersection and told me my bike was falling off upon inspection I noticed that one of the holddown brackets at the top of the bike had slid up releasing the bike luckily I got out and re-fastened The bike with some holddown straps also this was the first time I use the carrier and the rubber sleeves on the holddown brackets have worn through to the steel bar not a very good system. May I add that I’ve been carrying bikes for 30 years on the back of my trailer recently purchased a new trailer with the receiver hitch on the back this is why I’ve got this new carrier not very impressed at least with the hold down brackets please let me know if you come up with a better system for this carrier maybe some leather wrap around the whole down metal and more secure Tightening mechanism for now I will continue using the holddown straps the bikes I carry cost more than the carrier it would be sad to lose one of the bikes"
"Excellent got it right away "
"Ordered on a Monday and received on a Thursday.
Pricing was great also."
"Brackets could made a little easier to bolt on"
“Thank you for the feedback, we will pass it on to the manufacturer. These parts are designed to fit a wide range of Chevy and GMC trucks and can be tricky to install on some models. Please let us know if there is anything we can do to help you with this.
Thank you,
The Customer Service Team”
"Exceeded expectations. Will use again."
"Exactly what I ordered and was delivered fast!"
"Lock does not fit on rail pin, not enough clearance. Very Disapointed!"
“We are very sorry for the issue. The lock you ordered is designed to fit older Reese (and other Horizon Global) brand rails. It is possible that the rails you have are the newer style rails or from a different manufacturer. Please let us know if there is anything we can do to help you with this issue.
The Customer Service Team ”
"Installation was as easy as the said. I was able to install it myself! Electrical was just as easy. looks
Great too. Thank you."
"I spent a week trying to contact anyone..The instant chat is really an email that I sent 5 different emails and never received an answer...No luck reaching anyone by phone either..The first 3 days of calling I kept getting an error message...Then the number started working,but spent 20 to 30 minutes on hold and never was able to reach any one....I ended up ordering anyway and taking a chance that the equipment will fit my application....God help me if there is a problem and I need a warm body.....On a positive note, I just received my shipment and it looks like good quality at a very reasonable price....
"
“We are very sorry we were not able to connect. We work very hard to make sure we respond to every call and e-mail. July was a very busy month for us and your e-mails must have gotten missed. We are updating our phone service this week and this should fix any errors you were receiving.
Please let us know if there is anything we can do to help with your order.
Thank you for your order and your patience.
The Customer Service Team”
"Ordering was easy, prices are good, the hitch was delivered as promised. Very pleased! And it's made in America!!"
"Looked at the website and all the information I needed was right there.Great product and price."
A rep from Reesehitches, reese-hitches, has responded:
“We are very sorry about the trouble you had with this product. We will pass your feedback on to the manufacturer. We have not heard of this problem with this product before. Please let us know if there is anything we can do to help you with this.
The Customer Service Team”