"Ordered three reconditioned printers online, as the price was reasonable. Received an email shortly after asking me to call about the order. Spoke to Sy. He started out by saying "Because we've sold so many printers to your company before, just wanted to make sure you were ordering the correct one". After convincing him that these are, indeed, exact replacements for the printers we want, he then drops the news that the ones I ordered do not come with fusers. "That is specified on our web page...we do not include "consumables". I am sure many people in this industry might know that a fuser is a "consumable" and may have picked up on the note, but for the person who is not versed in the technical jargon nor maintenance of printers, it is not clear.
Just make it plain and obvious that a reconditioned printer does not contain this critical component and that it will cost an extra $100 to get a plug and play unit.
Sy then stated "BUT you are in luck...we have 4 of these printers in stock....with fusers....only for $100 more each."
I told him that this seemed fishy and that I would need to talk with our IT guys. I called back the next day and cancelled the order. Talked with Sy again. He did not argue with me about cancelling the order."
"Went online to purchase an HP2500 color laserjet printer for $200. They didn't have one, but sold me an HP2550 at a higher price. Got it. Nice upgrade. Works well and does better than what I had. Folks were good to work with. Very good communications."
"Thanks Sy, so pleased with the hp printer, arrived in perfect condition quicker than expected.
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"Kudos to refurbexperts for taking care of me once again. Super friendly and fast service as usual:)"
"I've done business with Refurbexperts for many years now, there's always a wide selection to choose from, outstanding assistance in choosing and first rate after care.
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"I'm wowed!! Never been treated so well b4!! Tom was right there on hand answering the queries I had about warranties on the reconditioned printers. Just purchased one now. Awaiting its arrival.
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"Excellent!! Never had a problem with any of the reconditioned printers I have bought from refurbexperts over the years. Will no doubt be back again!!!"
"I was crazy over my old faithful HP, it served me so well all these years. I was searching on-line to buy the same again but try as I might I could not find it anywhere - it has been discontinued. I am so excited to have found a reconditioned model on Refurbexperts. Next time Refurbexperts will be my first stop:)"
"Amazing Store!! Never seen such a wide range of refurbished products before. I'll be passing the word round to my colleagues!!"
"Thanks sy you were brill to talk to, got my new brother printer all up and running."
"I accidentally duplicated my order and they called me for confirmation to check. They were courteous and honoured my mistake. My copier arrived in excellent condition after a couple days, except for a small scratch down the side that wasn't even visible once I installed it in its new home, the actual workings of the machine could have been brand new. And the saving was unbelievable, way less than half of what i'd pay new!"
"“Great Customer service, friendly attitude. Smooth transaction all around, very professional.”"
"Not had any problems with the reconditioned/refurbished products. Delivery is prompt and they stocked the right duplexer for my hp machine. It was reconditioned so I didn't pay much and quality of the piece is excellent."
"My rep Sy is awesome and I enjoy buying from them, not just because they have the best pricing on products but because they make it a pleasure to deal with them."
"the refurbexperts site has amazed me again with its fantastic deals. you can find econditioned machines, competitive closeout sales and seasonal deals too. they also rotate deals so if one month your machine isnt up for sale you could wait a couple weeks to see what happens. delivery is clean and quick and in the past iv'e found them knowledgeable on the phone and usualy available for call back requests within 24 hours."