"I love the gloves but for the price, they wear out awfully quick."
"I have used this belt for years for chronic back pain. There are days I couldn't get through without it. "
"The site lags but hopefully it’s bc you’re so busy!"
"International customer service from 12 hrs away trying to resolve. We shall see. I bought from Rehab Store. I get customer service for some unidentified company HPFY for which apparently "Rehab Store" is the phony face."
"I was not able to get that email discount "
"Very frustrating placing this order. Took very long. Would not allow we to enter my credit card info. So I opted for Pay Pal, but that didn't go anywhere either. After reloading the page, re-entering address info AGAIN, it finally took. This should not take as long as it did! And I AM computer savvy!"
"The sign on Promise of 10% off was false. the product was want I wanted and I’m satisfied "
"Got me sum reachers at a decent price "
"i GOT SOME DISCOUNT CODES THAT DIDN'T WORK.
"
"Took several tries to get Place Your Order to respond"
"I am replacing a Polar Care 300 which does not work any more.
Order finalized but delivery delayed. No information about when product will be delivered. Not good."
“"Hello,
We apologize for any inconvenience you experienced.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY "
”
"I was disappointed not to be able to use either of the coupon codes."
"needed to talk with someone, but you are closed on Saturdays."
"I was supposed to receive a text with a coupon code but never received it. Fifteen percent off would have been nice!"
"The price went up a lot since I ordered last, but no other produce works better. "
“Hello,
Thank you so much for your review! We truly appreciate your feedback. We're thrilled to hear that our product is working so well for you. We understand that price changes can be frustrating, but we are constantly striving to provide the highest quality products at competitive prices. We will definitely take your feedback into consideration. Thank you again for choosing Rehab Store!
Thank you!
Rehab Store!
”
A rep from Rehab Store, HPFYCustomerCare, has responded:
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY ”