"Ordered cold ack. Perfect size"
"I ordered a sheepskin pad for my mother on November 25. According to the description the product was "medical" grade. In reality the product is so poor that it sheds the fleece and is so rough that it is painful to sit or lay on. The company refused any refund on the product, even though it is unused and unusable. There was no effort at all to rectify the problem. We are stuck with a product and out a fair amount of money. The seller's product is terrible. I would recommend not purchasing here."
“Hello,
Thank you for taking the time to share your valuable feedback. We apologize for any inconvenience you experienced with the product.
We have used your feedback to update the product description. We constantly strive to provide our customers with detailed product information to enable them to make informed shopping decisions. However human errors happen and we are thankful for customers like you who take the time to share their feedback that can help us fix those errors.
Kindly note that we are unable to accept returns on a few of our products as per our manufacturer. If you face any such issue in future, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"I’m unlikely (I hope) to need additional equipment that you supply. Overall less than ideal et had to flip in/out of sizing instructions to sort what to buy, better if programmed with item, and back and forth through policies and shipping options. Cost would have been superior, but need this splint asap, instead of lengthy wait with free delivery. Expedited delivery is VERY steep for this small item, negating initial best price."
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
We understand that the shipping cost was too high for you. Shipping rates depend on the size, weight, start location and end location. In your case, it was the location as the rates were calculated based on the distance and time spent on the road as a part of the shipping process.
We do run promotions every few weeks for reduced-price shipping. It may fluctuate for certain products and locations. By subscribing to our newsletter, you can stay informed about these and many other promotions. For more information, please visit our Shipping Policy here: https://www.healthproductsforyou.com/shipping.html.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"this site had everything i was looking for. hopefully they will deliver the product in timely manner and in good quality condition. my review is for the website and finding the product. "
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance, and we hope to meet your expectations.
We hope you will continue to trust us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"GOOD INFO AND PROMOS ON WEBSITE"
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"Love the products and easy to find my item! thanks"
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"Customer Service rep was not helpful "
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"Excited for my wife to get the new longer shoe horn to ease her morning routine!!"
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"The Visa gift card I have did not work!! It is active and has enough balance!!"
“Hello,
Thank you for taking the time to share your valuable feedback.
We apologize for any inconvenience and regret that the coupon code did not work for you.
Kindly note that you have already applied a coupon discount on this order which is the reason the gift card did not get applied.
You can only use a single offer on an order. We run different promotions every few weeks and there are a mix of coupon codes to offer. Some are available on the first purchase while others get accumulated as rewards for future purchases.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"My wife had her hip replaced years ago and they gave her this type of grabber. We loved it but it broke and didnt know where to buy at. Now I have had my hip replaced so I've had a lot of sitting so I started looking. In the mean time we picked up a piece of crap from some hardware shop.
Im glad we've found you guys.................. thank you
"
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"I found what I was looking for quickly and easily and was able to order within minutes."
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"The insoles don’t have a size chart"
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"Website acceptably navigable; prices acceptably reasonable."
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"Looking forward to receiving my purchase!"
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"It was very quick and easy thank you"
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
A rep from Rehab Store, HPFYCustomerCare, has responded:
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”