"Arrived at the airport to pick up the car I paid for weeks in advance. Used the same card that I'd used weeks before to pay the deposit, the card was rejected because it was a debit card (it wasn't). Instead they told me they had one last car that I could rent for a 'small mark-up' because the time was short. Much to my surprise the small mark-up was from 200E to over 3,000 euros (yes, 15x). They told me none of the other companies would be able to rent me a car at that busy time. I went to the first company I could find (literally 2 window shops away) and got a car for a bit over 200E. They refunded me with less than 100e for the 'trouble', so you could say it was a good day's work for rentalcars.com! I'm not one for giving advice to what people should do, I'm just going to say I would never consider them as a car rental option in the future."
"BEWARE when booking
I booked a car which showed payment in GBP all the way through the booking process. After I had given my Credit Card details the final screen said I would be charged in Euros. This I didn't want for a number of reasons but it was too late by then and payment came out of my account in Euros.
My bank charged me for the GBP to Euros exchange rate and a commission fee on top for paying in a foreign currency. When I cancelled the booking payment was made back tp me in Euros so the same thing happened.
When I contacted Rentalcars I was told their computers monitor the IP Address of the computer used for booking and charge in the currency where that address is registered. I was told I had booked when I was in Greece, hence the Euros charge. When I booked I was in my sitting room of my house in Pembrokeshire. Not quite Greece is it?
To rub salt in to the wound the exchange rate when they repaid was worse than when I booked so I got back less than had originally been charged Rentalcars have refused to make up the shortfall.
So I say again when booking online be very careful or this could happen to you."
"Paid all online. Rental and added insurance. Then I get to the country, go to the desk and get charged again, and not just the same deal, a higher priced deal. No other options car wise, as I was in a foreign country. Over the proverbial barrel.
I would never use them again.... the car rental company, when told I had already paid, simply said "Oh, well thats not us, they are just a booking service"
What?!!!??"
"The communication is beyond bad. I sent a multiple emails and gor 0 replies. Next time I will go directly to the Budget to avoid the hassle of getting my requests answered and saving money for the cancelled fly rental days as Budget would do."
"Satisfied with the service."
"My opinion about Rentalcars and America Car Rental.
Number of reservation: 341919963.
On an unfortunate day for me, on my trip to Mexico, I decided to use the
services of the intermediary Rentalcars and the rental company America Car
Rental. I went for 14 days.
At first glance, everything looked good enough:
0. Car - VW Jetta.
1. Car rental price US $ 301.89 Prepayment has been made
2. Insurance under the program Full protection US $ 150.45 Prepayment has
been made.
I decided not just to rent a car (VW Jetta), but also bought full insurance
from Rentalcars, having examined it more closely, I saw that it covers a
large number of risks, including damage to third parties and their
property. I envisaged everything, as I thought then.
When I arrived at Cancun airport, near the exit, I saw a man with a sign of
America Car Rental. Me and 2 more travelers were taken to America Car
Rental office. Strange things began to happen, I was shown a certain price,
judging by which I could not rent a car without paying an additional
insurance of $ 300 (!!!). The mexican said that by law they can not give me
a car if I do not buy it, so I would lose money that has already paid for
the rent - 450 dollars. When I showed the already paid insurance from
Rentalcars, he began to assert that the insurance from Rentalcars does not
cover damage to third parties, although it was clearly indicated there.
Judging from the confused faces of people nearby, everyone somehow
encountered this. If this is not real fraud, then what is it ? The rental
price has increased almost 2 times !
In addition, I was kept on the card 800 dollars in bail for the car, it's
been 4 days and they have not been returned yet ...
The funny thing is that there was no sense in booking the car, because VW
Jetta, who should have expected me, was not there. There was another model
with a manual transmission. In the end, after another half hour, I was
given another car - a strongly worn white Passat.
I intend to distribute this story on the maximum amount of Internet
resources. If these two fraudsters lose at least one client, I will feel
relieved that the world has made a little bit better.
Gentlemens and ladies, do not use the services of these people if you do
not want to make your vacation worse and more expensive."
"Do not book with rentalcars.com"
"I rented a car and bought insurance with at the same time. Then went to pick up the car and Europcar sais they don't have any record of insurance and made me buy insurance again. Now Rentalcars won't refund me the insurance money."
"I rented a car on the rentalars.com website.
The rental was cancelled on their side.
They didn't issued a full payback which is unacceptable.
Avoid them at all costs"
"We rent a car through their service in Milan Linate. They use our debit and credit card to take the paiment 3 months before. The day we try to get the car, the same card was useless : credit card only. We get stuck in Milan Airport for hours to find an other solution and they keep 3 days of rental (100€) for nothing ...
Don't rent there, check the prices and rent directly to the provider of cars."
"First time I used them I paid for a Lexus to impress a client; got a "similar Toyota CHR" second time Their online "E-voucher" said one credit card and identification is needed; however when I got there they said we need two credit cards and charged me 300$ to cancel. Again I paid for a Mercedes and they were going to give me a Volvo. They always says "this car or similar" you always will get the "similar". The customer service after and during was terrible, only way to communicate with them is through a U.K. Number and you will spend 20-40 minutes of wasted roaming charge time getting no where. Finally they opened a case and claim the proof I gave them was "unclear" as they were screen grabs of the E-Voucher. I travel 10-15 times a year and for renting cars it's much easier to just go to the counters and see what's available there's at least 7 rental companies in every major airport. And you get better deals as the companies will throw in car seat, GPS etc for free in order to close the deal."
"Simply a scam. We should have read all the reviews before doing the booking. They simple denied the existence of our booking and didn't refund the money to our credit card. It was also very dodgy, since there was a balcony in the airport with no one there. We just had to call them for three hours until someone picked up and they said they had no booking despite we had the booking confirmation. They also charged our credit card with an off shore account so it was impossible for our bank to get the money back."
"I choose to book car for 1679 SEK on 14/7/2017 and my final deduction wast 2349 SEK. When I complained about this, they said it's a refundable amount and you should get this back with in 28 days. After completing my booking, the next morning(18/7/2017) when I called them back and asked for the same, the statement changed 180 degree completely. Now they are saying it's not a refundable amount and this is charged because I opted to have protection.
I explain a lot about this that I did not choose any protection money this was charged itself. Why would I call immediately after the booking if I would have added this intentionally. Customer care is not supportive and I feel like robbed."
"We rented five seat car, but later on needed to change for seven seat. I have made a phone call and the gentleman handled the swap. When we arrived, there was no car what so ever. After THREE HOURS on the phone with their customer service we were informed they do not have any seven seat car and there is nothing they can do.
At the end we were forced to pay for another car (it was only a pure luck there was another person with driving license).
I have made a formal complaint. The manager of Rentalcars claimed we used both cars so there is no refund in force. Well, they were the ones who made a mistake, failed to deliver the correct car, had no clue how to fix the problem, were not willing to fix it but where more than happy co charge me for another car!!
Very uncivilized manners and unprofessional behavior.
Never again.
Hire yourself a car directly, that is the best piece of advice I can give you. "
"Through this service we rented a Citroen car in AVIS for a month on the island Gran Canaria for only 180 euros (we take it without insurance)! In the car did not work a cigarette lighter socket and we asked to change the car, we were given Honda Civic with automatic transmission! Super!
Мы арендовали через этот сервис авто Citroen на Gran Canaria на месяц всего за 180 евро, по итогу получили Honda Civic автомат, класс!"