"I needed contacts FAST! I tore my last one and didn't have a pair of prescription glasses, so I was in big trouble. I had my Doctor fax my prescription to ReplaceMyContacts.com and ordered overnight shipping and was told I would get them the next day. (today) Unfortunately when I arrived home, I found an email saying my order would not arrive for 7-10 business days due to back order. My disappointment was enormous! I almost cancelled the order. This morning I sat down at my computer to perform the daunting task of trying to locate a new reputable website that would be able to deliver my contacts quickly. Instead, I found a new email stating that my order from ReplaceMyContacts had been shipped! UPS tracking says I will get them TODAY! Color me happy! I can't thank ReplaceMyContacts enough!"
"Love their customer service! I had a prescription change, and they handled it promptly and professionally. I highly recommend this company. I have used them for years."
"I ordered my contacts, paying for 2 day shipping. They were the best price around. I was informed the following day that they didn't have them all in stock and the order would be late. I was ok with this but asked to have the normal (snail pace) free shipping and to have my 2 day shipping refunded. Replacemycontacts went the extra mile, shipping with 2 day AND refunding my shipping. Great product and great service!"
"Great place to buy contacts - with excellent customer support!"
"I just received my first order and I couldn't be happier! The average wait time through my local retail chain store was a week or more; I received my order from ReplaceMyContacts in 2 days. Furthermore, the prices are the lowest (and I really shopped around) and their customer service, both chat and phone, are phenomenal. This has been one of the best shopping experiences I've ever had. Thank you!"
"Great place to order contacts for cheaper! It was so easy and my contacts got to me like 2 or 3 days after I placed my order! I faxed my prescription to them because their site said that would expedite the process. "
"Your order is not eligible for the rebates advertised on this site. This is very misleading because they show what your price will be after submitting your rebate to the manufacturer. Disclaimer from Alcon indicates that orders placed online are not eligible. I'm sure this is the reason they did not include the rebate paperwork with my order....they are aware that it cannot be used but continue to advertise the rebate on their site. I would have purchased from them anyway because they have the best prices but hate feeling like they are being dishonest!"
"1st time customer. Saw they had the best pricing online by far and most importantly no HANDLING FEES like other sites. I placed order at 4:45 and still received the next morning. I called customer service to make sure they had all my info and they had allready spoken with my doctor and approved the order.
AWESOME EXPERIENCE. WILL RECOMMEND TO ALL MY FRIENDS
Jackie M."
"My contact lenses were delivered at my front door only two days after I placed my order. Originally, I admit I was a little worried after I read all the negative reviews about this company. So I phoned the customer service to ask them if I can switch the delivery method from the free first class mail without tracking to something with tracking. The customer service representative was super helpful and upgraded the shipping to priority mail with tracking without extra charge. I think another deciding factor of processing speed is the chosen method of verification of prescription. I learned from reading the reviews that a lot of the unhappy customers elected to have ReplaceMyContacts call their doctors to verify the prescription, whereas I took a picture of my prescription using a smartphone and sent them by email. That saves me a lot of time. I also made a good effort to find the cheapest price possible without rebate (rebate is a joke as people often are too lazy to mail back the rebate form or fill the form incorrectly), and the price on ReplaceMyContacts is $30-$50 cheaper than other companies online. I will definitely come back here again to order contact lenses. Highly recommend."
"I ordered my contact lenses and was sent an e-mail stated that they had been sent on 01/21/2013 first class 5-7 bussiness days but with no tracking. After e-mailing several times that I had not received my contacts, I called and was told that they were not responcible for delivery. I was informed that I would just have to wait, but that they would send by UPS a six week replacement.That was over a week ago and I have not received either. I have reported the missing package to USPS. They have basically stolen my money!"
"Ordered biofinity torics. They supposedly confirmed my prescription with my eye doctor. Received the box today after a bit of a hassle with their reps saying "Oh we can't get ahold of the doctors office, left many messages". I called my doctors office and they said they had no messages nor heard from replacemycontacts.
I put on my left contact and it was completely blurry. They sent me 3.50, NOT -3.50. No refund or exchange since I opened the box. After being on hold on their line for over 20 minutes I decided to take my business elsewhere.
Obvious lie stating to me they left messages at my doctors office (they probably dialed the wrong number, not what I provided which was accurate), inefficient customer service, and an incredibly ridiculous mistake sending the wrong medical device leaving me wearing the same contact in both eyes. $50 down the drain for arrogant policy.
"
"I accidentally order the wrong prescription for one eye. Costumer service was really helpful. I was able to exchange all unopened boxes for free, and they even sent me a sample box to replace the box I already opened in just two days! I was not expecting such great costumer service for such a low price."
"Writing this review 1/27/13 subject to change based on the response of ReplaceMyContacts.
Order placed 1/11/13 (or 1/15/13 depending on which correspondence you go by), just got contacts yesterday, and the prescription is wrong. I am now without contact lenses and need to ship the new ones back and get a replacement, and really don't want to wait as long the 2nd time around. Never received a receipt which I will need for any rebate as well as my tax return.
I emailed ****@**** and also went to their website, but their website has been down for the last 48 hours, so I'm a little apprehensive. I will give a fair amount of time before initiating a complaint with my credit card company."
"I would like to say I am very please with replacemycontacts.com They are honest and trustworthy they say what they mean and deliver exceptional service. Customer service was very helpful as well when I called to ask some questions.I am very pleased with them and will order again. They have awesome prices which
I have ever seen online. Best value for your money you can't go wrong!"
"*Updated 01/14/2013: Business went above and beyond to get my shipment corrected and shipped. Still a little upset and how my situation was handled, but I'm a satisfied customer that will return for future shopping barring any more set backs going forward. Thanks replacemycontacts!
Placed an order with replacemycontacts.com on 10/26/2012. I received a message from customer service a few days after saying that the phone number to my physician was a fax number. I confirmed that it was the right phone number; both verifying with the Pearle Vision website and calling the number. No contacts have been received nor a refund. I reached out to ****@**** on 01/07/2013 inquiring about my order and informed them that the phone number I provided on my initial order is accurate as well as requesting for my order to be shipped or provide a refund. It is now 01/10/2013, and I have not received any communication from replacemycontacts.com. I've started a Paypal dispute to flag their attention to either ship my order or provide me a refund. I am highly disappointed with the lack of customer service and turn around response. At the very least, they could have refunded my money if they could not get in contact with my eye physician."