"No sooner than when I got off the computer seemed like the parts were at the door and everything fit perfectly."
"My order arrived quickly and it was the right item. Glad to be back up and running!"
"Item was as described and arrived when specified"
"Online ordering was easy. Product details were clear and price was GREAT!! Appreciated order and shipping information provided by company. "
"Everything was great thanks "
"Ordering was easy. Delivery was quick. Part matched color exactly. Great experience."
"I ordered a part that was bigger than I expected so I emailed you all for help to send it back and it took multiple emails throughout the entirety of a day for you all to convey that I would have to pay for a return label to have it shipped back. So instead of returning it on my day off when I was messaging you all originally, by the time I found out that I needed to purchase my own return label it was too late to do anything that specific day, and I was going out of town for the following few days. Massive inconvenience due to poor communication."
"Had the exact parts needed at good price. Shipped fast. I'll recommend to my friends."
"This is the only place I could find the part I needed"
"Disappointed that the order was incorrect, not even close.
Very satisfied with the handling of the return and credit."
"awesome customer service .....waiting for refund for damaged package"
“Good morning, Adolph,
I apologize for the damaged package. The claim has been filed for your damaged package and the refund for the missing item has been issued. Please allow 2-3 business days for this to appear on your credit card account.
Sincerely,
Nate H.
RCPW”
"perfect part fast delivery"
"The service on the getting the parts that I had ordered shipped to me was outstanding. The order was processed and shipped quickly. There were continuous updates on the status of the order as to when it shipped as well as where it was in route and when the parts would arrive. The parts were provided at a fair price and were package very well.
I will be a repeat customer in the future."
"Ordered a Toro on Monday, it shipped and was delivered by Wednesday. No issues so far!"
"Great price fast shipping will buy from again"
"I have a Scag Freedom Z which doesn't have the velocity deck. This baffle kit makes it similar and works great. No more clippings and dirt coming out the front of the deck and the cutting and clippings are much better. Lawn looks much better."
A rep from Replacement Commercial Pa, RCPW.COM, has responded:
“We apologize for the inconvenience created due to the delay of receiving the information you needed to complete the return. Unfortunately, this time of the year is our peak season and we have hundreds of incoming emails and tickets being created. Our system sorts tickets/emails based on when the last response was received which resulted in the delay.
I have revised our return authorization email to make it clear that return labels are not provided for returns unless it was a mistake on our part in looking up the parts.
Sincerely,
Nate H.
RCPW”