"No sooner than when I got off the computer seemed like the parts were at the door and everything fit perfectly."
"It arrived quickly and was in great condition."
"Ordering tech support was very helpful. Parts are still on back order .In my opinion this is a extremely extended period of time."
"The representative I worked with was very much on top of his game. We received our parts the next day. I don't think we could ask for better service than that."
"Took 2 phone calls but problem was resolved "
"I ordered a part it came in quick , no damage and no complaints from me"
"Got my parts on time thank you"
"Your staff is great from looking up brought it to work and no problems thank you very much"
"I needed a part for my spreader. They had it in stock and quickly got it out to me. Will definitely be doing business here again!"
"Seller was personable and knew exactly what I needed."
"I paid for shipping the product to myself sent it back and they still charged me 20$ for something that was never opened."
"I ordered my part online and received a notice they had received my order. And now I haven’t seen any product or received any notification that my product has been shipped or anything. Terrible customer service."
“Hi Brett,
I apologize for the inconvenience, and I completely agree. You should have been contacted about this gasket as it is on factory backorder with Briggs & Stratton, but you were not. I am reviewing what went wrong here with my processing department. I am very sorry for the mistake and the lack of contact.
Regarding the delay of your order: this item is scheduled to be on backorder until approximately the second week of March. Please let me know if you wish to cancel the order or proceed with the order -- if you wish to proceed with the order I will refund the shipping cost for you.
Sincerely,
Nate H.
RCPW”
"I was glad we found the part that was no longer available for our chainsaw, the pictures did not show all sides, when it arrived the part I really needed was broke. Bought a new chainsaw after all. They do send great emails. "
“Hi Terry,
I apologize that the part arrived broken! I've refunded you in full for the item. You should see the credit in approximately 2-3 business days. Thanks very much for letting us know of the issue.
Sincerely,
Nate H.
RCPW
”
"Quick service exactly what I needed. "
"Received the wrong part at first, but after one phone call this was corrected and received the correct part very quickly.
This was a great replacement. Works perfectly."
"Handled good. Refunded my money spent"
A rep from Replacement Commercial Pa, RCPW.COM, has responded:
“Good morning,
I apologize for the inconvenience. Our return policy (https://www.rcpw.com/info/return-policy.html) clearly states that all returns have a 10% restocking fee and that original shipping costs are not refunded unless there was a shipping mistake [we shipped the wrong product] or we looked up the wrong item for you.
As this was a standard return, the 10% restocking fee was $6.49 and the original shipping charge of $13.20 was non-refundable.
Sincerely,
Nate H.
RCPW”