"No sooner than when I got off the computer seemed like the parts were at the door and everything fit perfectly."
"Great Seller!!! Will buy from them agian. regards!!!!"
"All around great transaction, great prices and fast shipping, thank you all."
"Ordered an inexpensive replacement part; best price on the internet and they are truly concerned about providing great service along w/ the great price....will use them again."
"good price and quick shipping service"
"Great customer service
Fast shipping"
"I received the wrong item initially, but they rectified the matter promptly and correctly. The RCPW price was equal to the big box and their shipping would have been faster until my order had to be reshipped."
"Didn’t have the part after I ordered and paid for it. Should keep up with what is/is not available"
"looks good pallet packed well no damage "
"I'm very happy I found this company . The best word to describe my experience is Awesome I look forward to doing more business. "
"Found online store due to inexperience in a local dealer. Ordered parts paid shipped parts saved money."
"Didn't have the parts I ordered refunded money in 2 days which was good."
"Good, fast service, with UPS ground delivery in 3 days."
"Had an issue were I ordered something someone already had. They were able to quickly and easily change the order, and refund me back the difference. They have a real person in the US answering the phones too, which was amazing. "
"They sent the wrong product. They damaged it in shipping. They charge me a restocking fee for their mistake."
"Always have a great buying experience when I purchase from RCPW. Package arrived quickly and with everything I ordered. Will be buying from them again in the future. "
A rep from Replacement Commercial Pa, RCPW.COM, has responded:
“Hi John,
Per your correspondence with our customer service team, you ordered an EGO grass bag which does not include the frame. You had emailed us stating "This did not come with the frame. I need the frame also. It was not clear that the frame was not included." This would indicate that you received the product you ordered but it was not the product you intended to order. Our description of the product states "This replacement grass bag fits all 21" EGO Power+ 56V lawn mowers. Please note that the bag frame is sold separately." EGO does not sell a complete bag and frame assembly for their mowers and most brands decided to sell bags separate from frames many years ago.
We then received a request from you to return the product. We sent a return authorization under our standard return policy as you did not mention that the item was damaged in shipment or that the wrong part number was shipped to you. This item shipped free to you, so the restocking fee covers the original shipping costs from us to you. Please contact me with photos of the item's damage as well as an image of the part number and I'd be happy to look into the issue for you.
Sincerely,
Nate H.
RCPW
”