"No sooner than when I got off the computer seemed like the parts were at the door and everything fit perfectly."
"Solid in all aspects
Of the supply chain
"
"Excellent parts diagram.Fair pricing on parts.Quick shipping."
"Been looking for this handle for about 4 months finally found it with no problem it was easy to purchase Two Gentlemen handling the purchase very knowledgeable and experienced."
"Have been ordering from you for years. But your new order system is not as good as the old system. All of the parts that I ordered are on back order. I responded to 3 emails asking me if I wanted to back order the parts. this also happened on a prior order, and when I called to check on the prior order, I was told that the backordered parts order had not been placed. this added another couple of weeks to the order, hopefully this doesn't continue to happen.
You used to be a pretty good source for parts. "
"Quick shipping, awesome communication, part was back ordered and I was notified immediately, excellent service. And cheaper than that other place online that rhymes with parts warehouse, who also was back ordered but didn’t tell me for three weeks."
"Great saw.. Great price!"
"Ordered 8/29. They advised 2-3 weeks. Sept 23 and still no parts. Will update if and when they show up. "
“Hi Jill,
I apologize that this item was not available for shipment and was placed on backorder. You did approve a 2-3 week backorder on this order, but it appears the manufacturer still has the item on backorder with no "definitive" ETA for when this will be available.
Unfortunately, as we are a dealer of Homelite products and not the manufacturer, we have very limited influence in the supply chain portion of their products and we do not have any control over when these will be made available. Please contact us and let us know if you'd like to cancel the order or continue to wait until the item is available. I'm very sorry that this has been delayed further than originally expected.
Sincerely,
Nate
RCPW”
"Great supplier and excellent customer service. Reasonable price for product andshipping cost. Will use again for future parts as required. Thanks for the great experience!"
"I’m still waiting for my parts I ordered!!!"
“Hi Kevin,
I apologize that we dropped the ball on this order. We received your order on 9/10 and all of the items showed available at our Worldlawn distribution center, however, when the items arrived, one of the items (the two blades) was not received with that order and it was placed on a temporary backorder. I'm very sorry that you were not notified. I reviewed the shipments for your order and wanted to note that we released the belt to you on 9/21 and the blades to you on 9/26 so the complete order should be delivered to you very shortly.
Sincerely,
Nate
RCPW”
"I ordered 12 days ago. It’s still not here and my lawn is now a meadow. "
“Hi Avi,
We received your order on 9/6 and shipped it out the same day. As we had discussed with you previously, unfortunately, the USPS lost this item in transit. We did open a package trace to try and locate this item and also re-shipped the item to you on 9/19. I apologize that this item did not arrive quickly and hope that the re-shipment arrived to your satisfaction.
Sincerely,
Nate
RCPW”
"The item that I ordered was in stock, at the best price, and was delivered quickly. "
"I did a lot of research before I decided on which battery operated grass trimmer to buy and when I made up my mind I researched where to buy it. The reviews were good at RCPW and the price was by far the best I found even with having to pay for shipping. I received my order before the estimated delivery date and everything arrived in perfect condition. Haven't had any issues so I can't comment on their technical support or customer service so far."
"Lowest price point on item I purchased.
Easy signup and transaction.
Not Amazon-quick, but pretty quick shipping.
Keep up the good work!
"
"Great service and good communications."
"Excellent help in keeping my Wheel Horse tractors going strong. "
A rep from Replacement Commercial Pa, RCPW.COM, has responded:
“Hi Tanney,
Thank you for business history with us. We do appreciate you and value you as a customer and never want you to feel like we're ignoring you. Thank you for sharing your honest feedback with us. I apologize that our system did not receive your emails and that your order was not handled as well as it should have been.
Upon review, I discovered and resolved an issue that was causing some incoming emails be flagged as spam and auto-rejected. I also reviewed the log and found your email address among those that were blocked, so I apologize that was happening to you because you also did not receive a notification email identifying that your messages were not received. This should never have happened and will not happen in the future.
I'm sorry for the frustration you experienced with this order so I waived the shipping charge for your order. Your card has been credited for the shipping cost and this should show on your statement in approximately 2 business days.
Sincerely,
Nate
RCPW”