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Featured Review
couldn't be happier
"No sooner than when I got off the computer seemed like the parts were at the door and everything fit perfectly."
Disappointing service
"We ordered a replacement part for our lawn mower. Unfortunately the company doesn't ship to PO Boxes. So our order was cancelled and we resubmitted the order to come to our home address. We were then told our order was on backorder. Then we were asked if we wanted to wait for the back order item otherwise they would cancel the order. We sent back two or three responses to the company saying yes we want the item and we are okay to wait for the item. Then we receive an email saying that they cancelled the order because they haven't heard from us.
We don't understand why they had to keep asking if we still want our order. We never sent any messages stating that we will obtain our order elsewhere.
Disappointing and a 2 month delay in a non-critical mower part."
Detailed Review Benchmark + -
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Good service.
"Great service. Order filled quickly. Thanks!"
Great Seller!
"Seller had the best price and item arrived promptly."
Big Thanks
"Everything you would expect out of a professional business."
Bad service
"Took over a week to have parts shipped after I called and asked where my order was when you order parts you think they are in stock but they may not be but they don’t tell you that at time of ordering so you wait do not recommend buying from them if you need parts in a hurry "
Detailed Review Benchmark + -
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mower blades
"Response time is excellent and at a fair price.
"
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Qualité
"transaction parfaite Merci"
Best Experience in years
"These folks are absolutely the best online retailer I have dealt with in years. Service and response is top notch. Answered every question before purchase was made. Will always buy from them when they have the item I need.
Kevin Warren"
Parts Pizza
"Got wowed by the pizza box shipping container just wish it had tad the pizza residue of my younger years grea job and price"
Excellent Help
"Love working with RCPW, even if there is a glitch, they are on top of it to ensure we get what we need. "
correct parts
"all the parts worked great. I had ordered a pull start assy from another company and it didn't work because they didn't send the part that fits on the engine like you did. Thanks"
Good CS
"Great follow up to questions"
Perfect company to do business with
"nice price-fast response to query- spot on delivery-excellent quality products-website easy to navigate
bonus is they have a smooth sense of humor"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
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Parts
"As described. Good shipping."
Excellent
"Great service and fast delivery."
A rep from Replacement Commercial Pa, RCPW.COM, has responded:
“Hi Bruce,
I apologize that you had issues with this transaction. I see you had two orders, one from 1/22 and the second from 3/5.
I first wanted to ask -- who told you that we do not ship to PO Boxes? This is untrue, as we ship to PO Boxes every day. We cannot ship large equipment to PO Boxes as this exceeds the limits set by the USPS, but for parts it does not make a difference.
For both orders, the hub cap that you ordered was on backorder. We are required to contact customers with the backorder information and to see if they want to continue with the order or have it canceled. For both orders, we had not received a response so your order is automatically flagged to be canceled if we haven't received a response within 10 days. I am sorry for the inconvenience but this is to keep items from getting ordered for customers who didn't wind up wanting/needing an item.
If you'd like to order this item again, please replace the order using your PO Box as the delivery address and we would be more than happy to ship it there. Please also put in the comments that you are aware the item is on backorder and the order will not get held up again.
Sincerely,
Nate
RCPW Customer Service
”