"No sooner than when I got off the computer seemed like the parts were at the door and everything fit perfectly."
"I always buy my small engine parts here never had a problem grate website
and they answer the phone when there is a special part look up great people"
"I ordered several hydraulic filters and some 3.5" and 5.75" pulleys. Whoever packed the shipment just threw all the parts in a box with not a single piece of packing material to protect the filters and other parts from the metal pulleys. The metal beat the crap out of the filters, breaking open the boxes they came in and generally beating up everything in the box; which is to be expected when the pulleys are just thrown into a box with no packaging material at all. Any third grader would have known that whatever was in the box would be beat up when you just throw pulleys like this in the box to rattle around in shipment. I wrote an email to them and received no answer so they apparently do not car how the shipment was made. Would NOT recommend doing business with these people again unless they could assure me it would be packed to prevent damage in shipment.
AS A FOLLOW UP - Nate at RCPW did show me where the owner had sent me an email concerning this packaging and I do believe an email was sent to me; although I never got it and didn't see it anywhere in my Spam folder. They assured me that corrective actions had been taken concerning the way my package was prepared for shipping. Because of this, I upped my rating from one star to 4 and I will buy parts from this business the next time I need them.
"
"I needed a plastic flywheel for a Toro leaf blower/Vac. I got it in only two days. Mine self destructed and flew to pieces. Fortunately I was able to find the rubber screw-on cap that holds the flywheel on. This little 25 cent piece of rubber is critical to the operation of the blower vac. Without it the flywheel falls off. A steel nut falls off in a couple of minutes of operation. You might ask anyone ordering a flywheel if they need the rubber cap and sell them one. "
"it was good to deal with people who can take order on lawn mower parts. and deliver right parts. "
"Odererd parts on the 17th of Nov paid an extra 20.00 to ship directly from warehouse and it still didn't ship untill the 22nd "
"Hand just the part we needed at a good price and shipped it to us at a reasonable rate ."
"Great quality part.........."
"Polite customer service even after I cancelled my order due to unexpected high freight costs from manufacturer. RCPW was not aware of these costs as well. "
"Received it in short time, installed it. Works great"
"I was able to find the part I needed easily and the part arrived quickly. "
"Simple, hassle free way to find the parts I needed."
"Fast & friendly with a good sense of humour thrown in. Keep up the good work."
"Flawless transaction. Thanks"
"Took a while to ship but once it did it was quick to arive and the correct part."
"I had been looking for bulk cotter pins for my snow blower because I did not want to pay the ridiculous price at store.
They had them and some other OEM parts I needed at a good price and everything arrived promptly in one box."
A rep from Replacement Commercial Pa, RCPW.COM, has responded:
“Mr. Hollingshead,
The owner, Vic, contacted you himself because he was very upset that your order was not packed well. Your message came in late on Wednesday afternoon (day before Thanksgiving). We were closed Thursday for Thanksgiving and he responded in the AM on Friday morning to apologize for the mistake. He apologized for the problem and has already had a meeting with the staff regarding your order. He also asked if anything was damaged and wanted to know if you needed anything replaced. Please check your spam folder for the response.
Thank you,
Nate H.
RCPW Customer Service”