"very good experience today "
"Great customer service and fast shipping"
“Thanks for the review Carlos! It is great to hear that you had a pleasant experience with Rhino Networks.”
"Customer Service was exceptional Tyler was very helpful from purchase of our product to delivery and installation."
“We are so glad to hear we were able to provide an exceptional experience for you. Please reach out to us if we can be of any assistance in the future!”
"Great service, nice people. No fooling around."
“ We're very happy to hear you had a great experience. Don't hesitate to reach out if there is anything we can do for you in the future.”
"Great folks to work with!"
“Thanks for the review! We're always here for you!”
"Rhino Networks is now my go-to reseller for Meraki and Umbrella, they are so much better to work with than any of the other companies out there and clearly take pride in what they do. I would highly recommend them to anyone."
“Eric - Thank you so much for the positive feedback. I am glad to hear about your experience with Rhino Networks. Let us know if there is anything we can help with in the future. ”
"I have never ordered Meraki licenses before, and totally messed it up. My contact at Rhino helped me sort it out and made sure I got what I needed. I'm a busy one-man IT shop, so I appreciate the help. "
“Hey Josh! Thank you for your review! I am glad we were able to help sort out your order. Don't hesitate to reach out if there is anything we can do for you in the future.”
"Simple and fast. Great team."
"Need more instructions for purchasing and assigning licenses, not clear which ones to buy or how many. Why does it take 24 hrs to get a license key? Turn around is way too slow."
“Thank you so much for the feedback. I hope you received the e-mail that I sent you last week! If not, please know that we have listened to your feedback and have made some changes to our website. Please see below for the changes we have made:
We have made it easier for our online customers to purchase the correct license(s) and claim their license(s) appropriately. Please note that while we previously had a “How-To Guide” on our website for determining the correct license needed (which contained instructions on claiming a license key), this information is now much easier to access than before. If you follow the link below, you will notice that we now have clickable links for our “How-to guide for determining the correct Cisco Meraki license” as well as our “How-to guide for claiming your license”.
https://www.rhinonetworks.com/shop/category/licenses
In addition to this change on our website, we have also included a link to the license claiming guide on the final e-mail that is sent for each Rhino Networks order. This e-mail also contains any associated license key(s) and/or tracking information. Cisco-Meraki sends a “Meraki Confirmation” for every order containing order details and license keys, however, this is an extra step that we take to ensure our customers receive their key in a timely manner.
In regards to the license delay you experienced, I want to apologize on Meraki’s behalf for their standard turnaround time of 24-72 hours. Unfortunately, Meraki does not allow partners to generate license keys and that portion is all processed and generated by Cisco-Meraki directly. As a preferred Meraki partner, we always do everything in our power to expedite customer orders but sadly the turnaround time is out of our control. If you are ever in a bind and have an extremely urgent order, please reach out to us directly and we will do our very best!
Please reach out to me directly and refer to my e-mail for more information.
Sincerely,
Rikki Gates
Chief Operations Officer
rikki@rhinonetworks.com
855-462-9434
”
"Extremely prompt, helpful and knowledgeable."
"Fantabulouso. Support was kind and fantastic."
"Excellent product knowledge, friendly service and very responsive. "
"They reps at Rhino Networks were very helpful. They were able to match pricing from a competitor. Recommended."
"My license had expired and I needed to renew and reactivate. It was all done faster than you can say hippopotamus backwards!
Great Job!"
"Eric is an absolute treat to work with on a project. I wish he sold home appliances. Many thanks. "
A rep from Rhino Networks, rhinonetworks, has responded:
“Hi there Anthony, thanks for posting! I'm thrilled to hear you had a great experience. Don't hesitate to reach out to us if we can assist in the future!”