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Product & services pricing
4.50/5
Chance of future purchase:
4.17/5
Shipping & packaging:
4.17/5
Customer service:
4.25/5
Return/Replacement policy:
5.00/5

Felixwong
Verified
5/5

2005-09-03

"Everything arrived on time as promised and all items are in perfect condition."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Chaphoto
Verified
5/5

2005-09-02

"Over the years that I have worked with Roberts I have been extremely pleased with them. The service has been great. I also appreciate their support of variour photo workshops, which where I first dealt with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
N/A
Speed of web site
Web site being easy to use
TomHuck-wa
Verified
5/5

2005-04-23

"I bought a Tamron 20-40 lens for a canon eos 20D It came in a very timely fashion and exactly as advertised with no phone call for pressure to buy other items Very satisfied "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with