"I have been using Rock Auto for three years and never had a problem. Shipping is appropriate and refunds are not a hassle. Great web site with tons of useful options and information. The prices are the best around. I work in a garage and cannot get better prices even with my "shop discount". For my money Rock Auto is the site I will always use. Also the car magnets they give you are cool and I am trying to collect as many as possible. Thank you.
Joe
Joe"
"was very pleased with this order i called customer service before placing the order, they were very efficent and sent me the part that i needed on time and in good shape i would definatly do bussiness with them again"
"Shipped within an hour of purchase. No surprises and a good quality part. I highly recommend rockauto, however sometimes shipping rates are unreasonably high which has stopped me from purchasing in the past. In this case, the part was shipped from Texas to Ottawa, On(Can) in less than a week for less than $30 (US) for front exhaust downpipe with catalytic converter for an escort (a sizeable package)
Thanks Rockauto, you saved me about $150 and provide alternatives to sometimes high priced local parts. "
"Great prices and super fast shipping. I ordered on Feb 4th 2009 and amazingly I received my order on the 5th via FedEx ground. I could not have asked for anything more, the website makes it so easy to find the right parts and compare prices.
One thing to note is that if your order consists of items from different warehouses your shipping costs can double. I was fortunate and able to tweak my order so it all came from a single warehouse. 4 shock absorbers, one oil filter, and one oil pan gasket kit for $15.67 ground shipping. I will continue to use Rock Auto for all of my auto parts needs!"
"Rock Auto is great! They had by far the cheapest price on a transfer case encoder motor. The first one I ordered was a refurb but when I got it had the wrong connector. Rock Auto gave me a full refund including shipping and then also paid for the return shipping - I have never had an online store take care of ALL shipping for a return. I reordered a new one that shipped the same day I ordered it and arrived right on time. I saved roughly $100 over the next cheapest B&M auto store. Rock auto is one of the few online that are really doing it right."
"I am very happy with Rock Auto. This was my first order placed with them and it was a smooth transaction. I found the website easy to navigate and I got the right part in a timely shipment. They even threw in a nifty magnet picturing a vintage Cadillac."
"I've ordered from this place a few times and have had a great experience with them. Their prices are hard to beat on most everything, they carry a TON of parts, and their website navigation is a nice, no-nonsense drill down. I only wish that they had more performance parts. If you're worried about shipping charges, there is a guide to show you if you can avoid paying for freight out of more than one location, so that helps. Not too much room for improvement though :)"
"great shipping,great parts i have been ordering for a while and i would never buy parts for my car from somewhere else everything i have bought so far hasn't broke or haven't has any problems with it."
"In October, 2008, I ordered a muffler and a fuel tank for my VW Vanagon from RockAuto. The day after I placed my order, I was told that my $53.79 muffler had increased to $89.79. I was told that the low price was a clearance price and that there wasn't any left. When I ordered it, their web site said that there were 2 left at this price. I had no choice. I had to pay it even though it was a whopping 61% increase over the price of the muffler they sold to me. When it arrived, it was the cheapest muffler I had ever seen. Most VW mufflers have bracing between the flange and the body of the muffler. I expect this one to last only one year without the bracing. That is what I would expect of a $30 muffler. Not a $90 muffler.
I'm still trying to get a fuel tank that doesn't leak. The first one took me a few weeks to install. I needed to run out the fuel first and I don't use that car so often. Then, the price of fuel went up to $4.50 per gallon. I never filled the car up at that price. Once the price of fuel dropped, I filled the tank up and it leaks from the seam. Christopher at RockAuto tells me that they cannot pay for the return shipping since it has been more than 30 days. BUT IT'S DEFECTIVE GUYS?
Anyway, his solution is for me to order a new fuel tank, pay for the new tank and shipping, ship back the old tank at my expense and then they will refund the cost of the new tank and the shipping for the new tank. However, I still have to bear the cost of shipping the defective tank back.
The new tank arrived yesterday. It looks like they dragged it all the way across the country behind the truck. The box is broken, torn and you can see where the seam of the tank has cut thru the box. They had to double the weight of the package with tape, just to stop it from disintegrating.
This is becoming downright silly. I'm out $400 and I got a muffler worth $30 and 2 defective fuel tanks.
UPDATE 3/24/09:
Rock Auto has refunded the cost of the defective fuel tank and shipping, and paid the return shipping. Thanks Rock Auto."
"Hi Everyone! I am restoring a 1986 Jeep CJ-7. I ordered about $210.00 dollars worth of parts from RockAuto. First let me say that Rock Auto had very good prices on all of the items. They also had more hard to get items than any one site. They have lots of closeouts and specials that make it worth it to order from them. The parts I received were very good overall but a few pieces were low quality Chinese pieces. Their delivery was good. I received everything I ordered within about ten days. The only rub with RockAuto is that dealing with them is sort of like buying things from Amazon.com. My order shipped to me from five different locations. Some of the parts were not in stock after I ordered them so their customer service rep called to ask me if I would like to substitute a different part. I said yes and this part was then shipped separately also! My order came to me in six different shipments with postage and handling on every one. I think the shipping charges totaled almost $60.00. This made their shipping charges almost 30% of my order overall! I got a small bag of parts that cost almost $9 dollars in shipping and handling. I complained to them. It is my opinion that their costs were too high. They really shouldn’t charge any more for shipping than they would if they shipped it from one place in one order. I would have been happy if they would have charged me for shipping from four centers. They replied that shipping is not a profit center for them and that the buyer can see all the charges before they submit the order. This is technically true. The shopping cart shows where each part is coming from and breaks out the charges. You should be able to juggle your order so that your parts come from fewer distribution centers. However, I went back over my order and canceled all the parts shipping from one distribution center but the remaining parts changed where they were going to ship from so that some still shipped from that canceled distribution center. It still showed five shipping locations even if I canceled all the parts from one of them. RockAuto didn’t have an explanation for this. Also, let’s face it: you don’t want to spend all day on an order juggling parts from one distribution center to another even if you can. Their program should minimize shipping not maximize it. Overall I would rate them a good or four out of five stars."
"Great service, timely delivery"
"i've ordered a bunch of parts from rock auto lately. these guys have a super selection. I love the fact that i can see pictures of most parts before i buy them. THis allows me to see exactly what i am getting. The only donwside so far is that they sometimes ship my parts out from several locations AND charge me for shipping from EACH one. That's kinda BAD. sometimes i buy small electronic parts that should ship for $5....but i get charged for $10 or more. other than that they are really great "
"Ordered a twice in January from Rock auto and Excellent service each time. Parts came quickly and correct items sent. Will order again when needed. Great Service."
"Good prices, fast shipping. Let me know right away when a part was not in stock."
"Great shipping, good part, great price."