ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.28/5
Chance of future purchase:
2.82/5
Shipping & packaging:
2.66/5
Customer service:
2.66/5
Return/Replacement policy:
2.29/5

1/5

2019-03-14

Poor shipping and no customer service

"My order took 12 days to arrive. I emailed customer service twice and they never replied. I will never do business with this company again. I am looking elsewhere for clubs and accessories. First experience was horrible. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

1/5

2019-02-04

Bad customer service

"Wife brought me a set of new clubs, went to but Fairway wood and Hybrid to match, advertising on price but went to check out and totally a different price, was told it was a " computer glitch on the storefront" ... Will be returning new clubs and shopping other sites... Thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

3/5

2019-01-24

I don't like the customer service

"I don't like the customer service at all they are not responding to us. Because the reason the product is good that;s y i am standing for 3 star. "

Detailed Review Benchmark + -
Pricing of products and services

1/5

2019-01-24

Worst customer service

"I should really say there is no customer service at all. I bought a number of items during Christmas time, all the items was said "60 day guaranty" and to be shipped in 2 days. It took 2 weeks to arrive and one of the item price dropped from $430 to $350 as I received. I called them numerous times but never once were answered. Left several voice messages, wrote emails again and again, no response whatsoever.
Simply say, anything you buy from RBG, you run your own risk, do not expect hear anything from them ever again. Worst on line business I have ever used.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2019-01-09

Minimalist refund policy

"Bought 13 grips. Had install issues with two right from the start. Been putting on grips for decades so expected a full refund. First the CSR called me a liar. Then they gave me back half the purchase price. Never again, they ****."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2018-12-30

Christmas scrooge

"I bought a gift and 7 Days Later it was a lower price. They wouldn't honor their own price match guarantee. You can't even speak to a customer service rep; they hide behind email"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2018-12-19

Swing Caddie

"My Swing Caddie was delivered as advertised with the delivery box and contents in great condition!!"


5/5

2018-12-18

Excellent

"Fast delivery, product are carefully packed and in good condition when I get them. A very pleasant experience. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2018-12-18

SNAIL MAIL - TRULY!

"Gift cards took TOO long! 11/26 ordered - 12/17 arrived!"


5/5

2018-12-17

no# 1 Happy

"This is my first time dealing with your co, what a pleasure to be able to shop in such a great and friendly people, Mike served me like royalty , thank you Mike and everybody else!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

5/5

2018-12-17

Callaway irons

"Set of irons, excellent on time service,no hassle ,clubs are what I ordered. I have a whole new level of confidence with these clubs . "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

5/5

2018-12-17

Cart bag

"Great bag but the cart strap position should
be higher up on the bag.

"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service

4/5

2018-12-13

WILSON CLUBS

"UPS delivery was awful, there are better ways to ship to Canada, even Canada Post is better, several notices that it was being delivered but they where cancelled and finally received them at 7p.m. Friday night,"


5/5

2018-12-16

Second purchase

"Second purchase prompt Delivery of my order."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2018-12-16

Best by far

"love these soft Wilson golf balls, The price for the ammo box is fantastic, just wish they still had yellow in stock."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process