"Doesn't respond to email, messages, or social media. How ever you can contact them by phone. The rock rails for my Liberty took 3 month to arrive are fairly stout, but I had to modify them just a bit. IMO having two frame mounts makes for a weak center section, so I faced up a center mount. Rails were difficult to mount up since they didn't include mounting templates (someone forgot to include them). Called to customer service line and was basically told to deal with it. Hence my 3 stars."
"I'm far from being a off-road enthusiast but I wanted rock sliders on my Grand Cherokee. Rocky Road was great to work with and never made me feel like the noob that I am.
They answered all my questions with enthusiasm. Great installation service and the sliders look great! "
"Ive seen alot of reviews online about these guys and seeing that they were slow shipping and all. Well thats not the case i ordered some parts for my Samurai and they were delivered within 3 days of ordering. Will be doing more business in the future."
"Ordered $70+ "extended" brake hoses. Recieved extension that you add to your existing stock hoses.i couldve got the same thing for $12+ off Amazon. Instesd of giving me the return info they argued about it..couldnt understand why i was upset."
"These guys rock! They went the the extra mile to make sure I had the best product for my truck. I’m really happy with how my kicker rock sliders turned out and highly recommend them."
"I was finally able to get a set of Rocky Road Outfitters kicker sliders for my 1st Gen Sequioa, and I could not be more stoked! The team was fast and friendly, the design top notch, and build quality second to none! Can’t wait to get my new sliders out on the trail! "
"Words cannot begin to describe my frustration with this company. I waited 19 weeks for my sliders to come in. The email that confirmed my purchase was clear that it would take 2-8 weeks before the sliders would be shipped. I became concerned when 9 weeks had past and I heard absolutely nothing from them. I decided to email Rocky Roads asking for an update. This is the response I received and I quote "Did we respond to an emailer email from you? The LX inquiry looks familiar..." yes I copied and pasted that; spelling errors and all. What kind of customer service is that?! Despite me wanting to berate them and demand why the heck that even mattered, just answer my dang question! I held my tongue and kindly let them know that "no" I had not inquired about this prior and I still have not received an update.
No response.... On week 10 I decided to remind them yet again I have not received an update. Again no response. Did they forget about me? Did they take the money and run? Week 13 my patience finally ran out and I gave them a call. Was told it wouldn't ship for another 4 to 5 weeks.... but hey, at least they didn't forget about me! Finally on the 18th week I was contacted by the shipping company to set up a delivery time to my house. All that was fine and dandy right up until they told me that Rocky Roads wouldn't cover the cost to have them remove the package off the truck; by the way this is a two man job. Rocky road of course failed to disclose this. "well how much is it?" I asked. $180 was the response... "of course it is... no big deal." I'll just have it delivered to the shop I work at and I'll unload it with my co worker. The shipping company then informed me that they would have to get approval from the seller first, and so they did. Rocky road then called me on the 19th week saying in order to change the shipping destination, they would have to charge me an additional $50! I can't win with these guys!! You under deliver, you fail to communicate, you fail to disclose additional fees, you provide lousy customer service, and you have the audacity to charge me $50? Their final words to me were that I should just pick it up from the warehouse. I will never do business with this company again. "
"Big Thanks to you all at Rock Road Outfitters! ! ! Great Customer service. Top quality workmanship on the products. There packing for delivery it top notch, they weren't going to let anything happen to my order :) ultra fast shipping. To Some it up ... #1 Customer service Thank You...Awesome product design and craftsmanship Thank You.. Ultra safe and fast Shipping Thank You. A real pleasure doing business with Rocky Road Outfitters :) Have a safe and wonderful day everyone ! ! !
Mark
California "
"The staff made my purchasing experience happen...They were with me every time i needed information re: shipping documents info.
Status on shipping from their location to the forwarding whse i arranged to get my sliders across the border to my home...
Overall they were pleasant to deal with...
This was my 1st time importing an item where i had to set up cross border shipping The staff i dealt with, Jared,Carol made my life. a whole lot easier..."
"excellent communication
timely production and installation
well designed and built product
exactly as described on the website
very impressed and happy
"
"had one of my fat boy bulbs burn out. we installed the system last june so i was expecting to have to replace the bulb at my expense. not only was the bulb covered but i had it on my doorstep in canada the same week i ordered it. amazing"
"This is the owners of Rocky Road. We would ask readers of this review service to understand that not all reviews are legitimate.
In particular, Zeke-64149 who left a scathing review for us is not a customer. We located this individual and he works for a rival automotive shop in the Las Vegas area.
He additionally made up information regarding our staff and quoting them.
If anyone ever has any problems related to orders from our company, or questions regarding any of our products, PLEASE feel free to email the owner direct, ****@****
We are very happy to answer any questions regarding orders, our parts, any technical assistance needed, or even general questions about your 4X4.
We are happy and proud to be one of only a couple Offroad parts manufacturers still manufacturing in the USA. The vast majority have opted to NOT hire American workers, NOT support US manufacturing jobs, and export those jobs to Asia to make an extra dollar. We are very happy to take a smaller profit margins, but keep all of our manufacturing at home and provide jobs to all of our workers and their families. We feel this should be an important consideration any time you buy 4x4 parts!
We wish to thank the many thousands of our customers worldwide and would encourage you to share your stories and successes with Rocky Road... if for no other reason, than to dilute when our competitors go online and post false reviews to try and harm our company.
Thanks so much for your attention!"
"I’m a 2008 and 2009 Jeep Commander owner in northeast Ohio. I just recently purchased your powder coated Kicker Rock Sliders for my 2009 Commander. The delivery package was heavy and the Sliders were well protected and packaged. Each of the two Sliders had 5 mounting brackets (two for the frame and three for the pinch weld openings). Each of the five brackets used two bolts. Fit and finish on the Sliders appeared to be excellent and each also came with a template to test for hole overlap with the body’s pinch openings. Some of the bolt holes had to be redrilled or enlarged to ensure a proper fit, but any competent shop/installer would have no problem with this. The main frame brackets were heavy duty and required drilling of the frame to bolt on. INSTALLER TIP – when snaking bolts through frame into brackets, we found it helpful to solder larger bolts on the shaft end of the bolt to a stiff wire, which then permitted us to pull the bolts through the openings. We took our time with install (several hours, maybe around 4) and you’ll need some good drilling equipment and shop tools. All in all, I believe these Kicker Rock Sliders to be seriously heavy duty, well built, and exactly what I was looking for to protect my Jeep. "
"Horrible customer service. I will never buy from them even if they PAID ME to do so!
Jared their sales guy sold me a lift kit in July and promised it would be drop shipped to my address by end of August. By now its the end of September and i get a call from him on Monday 9/23/19 stating that the lift kit parts have arrived and will be drop shipped to me within 5 days and that they needed payment to proceed. After collecting my $2500+ payment Jared calls me today (Friday 9/27/19) with a terrible attitude, saying that the majority of my lift kit components are missing after they had confirmed they received everything and charged me for it. He offered no solution. He bluntly said (verbatim word for word): "if you dont like it i can just cancel your order and u can buy your lift kit somewhere else" after ive waited over 2.5 MONTHS for the lift. These guys are a joke. Dont waste your time. Already found the Kit i wanted somewhere else for CHEAPER!!!
Oh and Check their BBB reviews before you decide to buy from them!
https://www.bbb.org/us/ut/heber-city/profile/new-auto-parts/rocky-road-outfitters-1166-13000004/complaints"
"Just finished installing my patriots new roof rail system and I could not be more pleased. Installation took less than an hour and the rails look awesome. The only complaint I have is that, though instructions were provided for installing the rails, there weren’t any for installing the cross bars. I figured it out easily enough through trial and error, and if I can anyone can.
Shipping did take a while, as they do their production in batches and everything is made to order. I think I waiting about 2 months. BUT, the company was incredibly responsive to every email, provided detailed responses to my questions, and kept me totally up to date.
I will definitely be ordering from them again and HIGHLY recommend them to anyone looking for patriot parts. "