"I rarely write reviews but I think this site really deserves one. I've been a customer at Rosegal for a year and a half, and I absolutely love their website. Finding the right dress or the perfect boots, at a price I can afford has really made me happy. I do all my shopping online (even my groceries) and to me finding an online company I can trust and a product I fall in love with, is very important. And once I find that, I become a faithful client, like I now am at Rosegal. I've ordered quite a few dresses, my flat boots, some hair pieces, a few accesories and even a hat, and every single product has arrived in excellent conditions and I've loved both the quality and the price. I receive a lot of compliments on the dresses and I'm an extremely happy client. I will continue to shop through them, and will continue to recommend anyone else to use them too. Just two things I recommend is to always check the measure charts and trust the size suggested on the chart. I am a "small" in Canada, but sometimes I need to order a medium for some products. As long as you measure yourself and use the charts they provide with each product description, you'll be more than fine. Everything has fit me perfectly. My boots also fit perfectly and they are lovely and comfy! I was happy the size was the correct one (also use the chart they provide for shoes). If you have questions about a product, contact them, I have always received a very quick and detailed response and their service is kind, warm and personal. Also, be realistic on the fact that this is an international shipping order, so delivery times vary, but always within reasonable time frames and also always with the assurance that the product will arrive nicely packed and in great shape. I've been walking on clouds since I've found them. My dresses just fit, and I really do love them! I'm sure you will too :) Enjoy!"
"i orderd some makeup brushes from this site. They were same as the picture, soft, and good quallity. I am satisfied."
"I ordered two tops .. both are very poor quality and NOT true to size. Not only took forever to get them but I can't wear them .. not sure it's even worth it to send them back .. to China??? would cost me a fortune. I will never order from here again.
9/21/2016 .. this issue has been resolved to my satisfaction. Thank you Rose Gal. "
"After a few tickets, I got my refund. Thank you."
"I love clothes, I love unique clothes, but most of all I love clothes that look expensive but is highly reasonable and is of great quality! Know where I found all of the above? Rosegal. I live all the way in Jamaica and Rosegal makes it rather easy for me to satisfy my wardrobe needs with free shipping and reasonable high quality clothing.
In addition, they have super fast shipping, my items come registered and carefully packaged, and when I had a query I did not get a scripted response as I do on other sites.
So, I am here to stay and so are my friends!!
"
"terrible quality, terrible customer service,
I'm waiting for the refund since December of 2015 - over 9 months - thy've must put 5 starts by themselves :("
"I ordered two bathing suits from RoseGal and I'm still waiting for a piece to arrive since June! The quality of the bathing suits is very poor and the sizes do not match European sizes, I will never use this company again.
Update 22.09.2016: They have refunded me the whole amount as the last piece was lost on its way, I thought it was very generous of them, but I still won't be using them again in the future."
"As a follow up to my previous review- Rosegal has contacted me, given me a full refund and a $10 credit towards future purchases. I am thankful for the way they have handled their customer service follow up. I am please with the outcome.
Great job!"
""WOW"
Ever Since I Joined This Site,. I Just Fell Deeply in LOVE!
This Site has so many Different Wonderful Items To Choose From.
And The Prices Are Unbeatable.
So Far I Had NO Problems Out Of This Site.
Now Shipping Does Take a Long Time, But So Far I Have Received Most Of The Items that I have Purchased. And I have Purchased a lot of things. and I still have some of my orders on its way to me. and I am Tracking Them All.
And The Items That I Have Received So Far,. I Am Enjoying Each And Everyone of them.
I Am Very Pleased With This Site, and I wish that I have Known Of this site Sooner,. Because I would have saved so much time & money on Christmas, Birthdays, Baby Showers, Mother's Day, Father's Day, etc...
So I am glad I know of this site now and I LOVE IT! And I will Be Doing Most of my Shopping
Off This Site For Now On.
And If/when I Had Any Issues or Just Questions,. Then I didn't have any problems what-so-ever getting a hold of someone.
So Yes I am a Happy Camper! :-)
Thanks! "
"I love Rosegal. Their clothes are inexpensivee and the no shipping is definately a plus. The clothes do not appear in my circle of friends therefore my clothes are unique and I get lots of complements. I love the hair because I change my hair according to my outfit. Please be aware the clothes and shoes arrive prompt;ly and are as pictured."
"I've seen RoseGal get a bad wrap for various things, but my experiences have always been really pleasant. I think this is summed up by smart buying. You have to know that clothing coming from Asia is going to fit smaller then what people are used to in the US. I always buy a size up, pay attention to the reviews for the items and I've never been disappointed. I just recently purchased a bikini and its absolutely beautiful. I have about 10 and its definitely my favorite out of all of them now! If you go with the free shipping don't be mad when things don't show up for a while. I usually do that but this time I needed my order to come quickly and paid for the basic shipping and it arrived in days via DHL. They have made major efforts to improve the quality of their product as well as customer service, so I'll keep returning again and again!"
"I am very satisfied with high quality of received items. Shipping take a time but with tracking number it is easier to wait. Great customer service is always trying to find a solution. And above all, shipping is free of charge. I highly recommend shopping with Rose Gal."
"Don't waste your time or money! The quality of goods is very poor and the delivery time is incredibly slow! We have been waiting for almost a month for our items - 5 tops were ordered at the same and only one has come in yet. We have tracking numbers but each one has a separate "carrier" and one of the website links to click on to track packages is all in Chinese - no English anywhere! We should have known when we saw the prices and should have done our homework before ordering anything from this company!! The one shirt received thus far is poor fitting and poor quality.
"
"Order in accordance with the description. Dress , handbag and blouse , which I love to wear ordered pirwszy time of rosegal , but not the last . The right size , fast shipping . I waited about 2 weeks .
recommend"
"YOUR REPLY IS BOGUS. I SENT AN EMAIL TO ADDRESS YOU LIST ON PAYPAL IT BOUNCED BACK. CALLED THE NUMBER YOU LIST ON YOUR WEBSITE, NO ONE PICKED UP AND MAILBOX FULL SO CANNOT LEAVE MESSAGE, EMAILED YOUR SUPPORT@ AND THAT EMAIL ALSO BOUNCED BACK. AT THIS POINT YOU NEED MY MONEY MORE THAN I DO. A REPUTABLE COMPANY DOES NOT HAVE EMAIL ADDRESSES THAT BOUNCE BACK AND A PHONE NUMBER THAT IS NOW ANSWERED BY LIVE PEOPLE. YOUR COMPANY IS A SHAM.
The sizes do NOT meet the US standard sizes. Received only half of my order but was charged for the full order. Tried contacting the company via phone number listed on their website but the outgoing message does not say you reached RoseGal, it sounds like you reached a person but it also says that the mailbox is full. Tried sending them an email via the email (support@) listed on their website but it bounced back. Tried to send an email they list on paypal but that one bounced back as well. Tried to do a live chat more than once but it's never available. This company is dishonest. Stay away from them.
does anyone have contact information for these folks?"