"It arrived when it was scheduled. It was beautiful and has outstanding quality, I love it! Looking forward to ordering more items!"
"Impressed with the jewellery "
"I inadvertently ordered the incorrect length. When I received my order I spoke with a representative who was able to have me return the original and order the correct length and still give me the "deal of the day price." R-S was easy to work, professional and courteous. Very pleased with whole process."
"Hello,
I ordered an anklet on August 12th and immediately realized upon placing it that I had it sent to my old address. I called customer service minutes after placing my order and asked to cancel. He told me the order will be cancelled and to order a new one. I ordered a new one. Then, days later I get an email that both shipped. I called customer service and asked why it wasn't cancelled and they told me it can't be cancelled because it already shipped. I had originally asked before it shipped. This is just poor customer service. Due to their negligence, I had to order another and I didn't even have access to my old address. I had to contact the current residents to get my package from them, such a hassle and waste of time. I will be returning both now. "
"BEWARE - READ THIS BEFORE IT IS TOO LATE!
I purchased an advertised 14K solid gold bracelet from Ross Simmons over 2 years ago and it broke. When I took it in for repair, I found it was not 14K solid gold and it could not be repaired as it would not weld properly. I contacted Ross Simmons, sent them the bracelet back for inspection per their instructions and they refuse(d) to make this right. I even contacted Amazon for help but due to the time frame, it was way too late for them to assist. I now own a bracelet that cost me hundreds that is non repairable and has no value. I can't even sell it for the gold. BEWARE - you may not be purchasing what they are advertising!"
"I purchased a beautiful diamond ring and a diamond heart. Love them both, the designs are unique and beautiful."
"Earrings are nice weight - not too heavy & not too light. Design is such can wear it everyday or on special occasions. Nicely packaged. Arrived quickly. "
"I called to ask questions before I ordered on line. The person I talked to was very helpful and answered my questions to my satisfaction. I am pleased with my purchase. My husband passed away almost 5 months ago and I felt the need to feel him close to my heart. The engraved Heart Locket Pendant meets my need perfectly."
"Great experience ordering from Ross Simons. The ring is perfect !!! "
"Went looking for a particular design of earrings for my wife. Ross-Simons was the only one who had exactly what I was looking for. They promptly wrapped and got it to me. Important gift as it’s our 25th anniversary. Great service. Thanks!"
"The earring are beautiful. They came quickly. "
"My items arrived in time for my birthday. The magnets were strong & I highly recommend the products I ordered."
"My ring is beautiful, fit is nice and the delivery was prompt. Great product. Love the Greek design"
"Love my bracelets♡ . They were very well packaged and accurate from website description."
"I tried on the earrings and the backing to the post did not fit properly"