"I had some issues to start with but Erin Clawson kept after this until everything was perfect. I absolutely love my self adhesive floor tiles and my bathroom looks so updated and modern. The product was very easy to apply and looks professional. Very happy with this company."
"This tile in maple got dirty very quickly and I was unable to be cleaned after only 4 shows. After discussing this with a manager, she told me they don’t warranty this product and the tile should only last one of two shows. I’m shocked! No where in their description of their product does it state that their product would not last longer than one show. Deceptive advertising. Why would sell a product like this you can only use once? This is a terrible way to do business. "
“Good Morning Robin, I hope your day is going well. I want to take this moment to apologize for the experience you had with our product. This particular product is a foam tile, and foam is not the most durable material. It wears down fast under high traffic. This is why we advised that you will only get about 1-2 trade shows out of this particular tile. The darker color may work better for you because it is a darker color it will show less wear. This would only be a temporary fix. If you are looking for a product that is more durable and will last longer for trade shows, we can offer a carpet tile with a foam backing that may work better for you. I have listed the link below. In order to resolve this issue and earn a 5-star review, I would be happy to send you the darker tiles if you would like. This will be a one-time courtesy order, knowing that you understand that these are only a temporary fix, and may not last more than 1-2 tradeshows. Or I can refund you in full so you can purchase a product that better suits your needs. Please let me know how you would like to proceed. Thank you for working with us.”
"Good communications with the seller. The requirements to pay state sales tax I questioned based on the volume of online business done in my state. I did not feel the answer given was complete. Order placed and waiting delivery. "
“ We greatly appreciate the feedback. Thank you for working with us.”
"I have brought the product before and super simple to install "
“We are glad you are enjoying your flooring! We greatly appreciate the feedback. Thank you for working with us.”
"Had difficulty using Mozilla Firefox to place order using Paypal. We shall see how well it works with IE 11."
“We apologize you had issues with our online ordering process. We greatly appreciate the feedback. Thank you for working with us.”
"Really professional chat and payment service"
“We are glad to hear that! We greatly appreciate the feedback. Thank you for working with us.”
"I am not receiving the new password link - so I signed up as a new customer
"
“Good Morning,
I hope your day is going well. I apologize you had issues with our online ordering system. It appears our "forgot your password" link is broken. Our IT department is actively working on fixing this. If you have any questions or concerns please contact us at 800-613-0996 option 2 for customer service, or email us at customerassistance@rubberflooringinc.com.
Thank you for working with us. ”
"We had fun shopping early for Christmas"
“We are happy you enjoyed the online ordering process. We greatly appreciate the feedback. Thank you for working with us.”
"this order is for a tool that I had ordered through one of the sales reps. they sent the wrong size cutting tool, so this is the second order for it. so far they have been friendly and helpful, but this has been massively inconvenient since I didn't have it for the install and had to hand cut the tiles with a table saw and grinder. "
“I apologize you received the incorrect size, we would love to assist with this. Please contact us at 800-613-0996 option 2 for customer service, or email us at customerassistance@rubberflooringinc.com.
We greatly appreciate the feedback. Thank you for working with us.
”
"discussed with sales rep that these tiles would be much better for our high volume oil change than our current tiles which broke apart. looking forward"
“We are glad you found a product that meets your needs. We greatly appreciate the feedback. Thank you for working with us.
”
"Had no problem finding exactly what I was looking for."
“We are glad you found the product you were looking for! We greatly appreciate the feedback. Thank you for working with us.”
"Gave up two times, called and got voice mail, switched from Safari to Chrome, and FINALLY was able to place my order. Your website has some SERIOUS issues."
“Good Morning,
I hope your day is going well. We want to thank you for your feedback. May I ask, what issues you had while ordering online? We would love to get more information so we can better our customer's experience with the online ordering process. We are looking forward to hearing from you. Please contact us at 800-613-0996 option 2 for customer service, or email us at customerassistance@rubberflooringinc.com.
Thank you for working with us. ”
"Not sure why I had to retype all my information in again since I already have an account. Other than that no problems"
“Good Morning,
I hope your day is going well. Thank you for ordering with us. In testing, we see that autofill is a setting that needs to be enabled on your browser, our sites do support this feature. If you have any questions or concerns in regards to your order, please contact us at 800-613-0996 option 2 for customer service, or email us at customerassistance@rubberflooringinc.com.
Thank you for working with us.”
"very easy! found exactly what i was looking for very quickly."
“We are happy to hear you enjoyed the online ordering process. We greatly appreciate the feedback. Thank you for working with us.
”
"This was an easy ordering process and an easy web site to navigate. The customer reviews were really helpful."
“We are glad you found a product that fits your needs. We greatly appreciate the feedback. Thank you for working with us.
”
A rep from Rubberflooringinc.com, IncStores1, has responded:
“We are happy Erin was able to assist you! We greatly appreciate the feedback. Thank you for working with us.
”