"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"Love shopping on your site. It’s fast with so many choices. "
"Best selection of rugs and sizes. Always happy with my purchase!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Prices seem too good to be true, but if they are what they seem, I WILL SPREAD THE WORD LIKE WILDFIRE HOW AMAZING AND AFFORDABLE THESE RUGS ARE. Not to mention I will be getting a bunch more. I know a lot of interior designers and stagers that will also be very interested.
My fingers are crossed "
“Hi K-68923,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Great price for a cute lamp blah blah blah"
“Hi GloriousFlamingo-54420,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you like your new lamp!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Great selection from children rugs to high end household rugs"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"This shopping experience was difficult because they have such a large selection that I could not decide which rug I liked best."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you were able to find lots of options for your space! You picked a really great runner, I hope you love it!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I have only browsed your web site and have purchased small rugs, so I can see them in person."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Purchasing small rug sizes is a great way to see what colors and styles will work best in your space before purchasing your final choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Adequate inventory. Easy to order. Wider selection of sizes would be a plus. Free 2 day shipping. First time ordering. Can evaluate quality of product after delivery. Secure payment via AmazonPay."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad to hear that you had a good shopping experience! We hope you love the rug that you chose!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"it wouldn't take my address as a correct shipping address after I checked it so many times to make sure all the info was right it still wouldn't go through. I ended up having to send it to my parents house bc it never took my address."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so sorry that your address didn't work on our website! Our website won't accept any addresses that include a "Box", such as "PO Box" or "APO BOX", so if your address included that, this would explain the error. If you don't have these in your address and would like to place an order again in the future, please feel free to give us a call when you are ready to order so that we can help you place the order quickly!
Best,
Rugs USA Customer Support ”
"Overpriced rug should’ve been cheaper"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are committed to offering low prices and we are always having sales and promotions to give our customers more savings! You can sign up for our newsletter to receive a coupon off your first purchase, and we will let you know about our sales and send you any coupon we are offering!
Best,
Rugs USA Customer Support ”
"So many rugs to browse. View in room feature wonderful. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I purchased a rug using PayPal, but my shipping address was wrong. I immediately contacted customer service, and they helped me rectify the situation along with giving me an extra 5% off to complete my purchase. I’ve been contemplating getting a rug from here for months. After seeing a friends in her home, I couldn’t be more excited to get mine. The quality was amazing, and the easy cleaning is a no brainer! "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Liked the free shipping in 2 days!!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad to hear that you had an easy and quick experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Their filtering options are so easy to find exactly what you're looking for. they regularly have sales and offer discounts. Great quality rugs for an affordable price. This site is always my go-to when rug shopping. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Pretty rugs. Great sales. Looking forward to receiving the 3 rugs I ordered!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! We hope you love your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
A rep from Rugs USA, RugsUSACS, has responded:
“Hi ImportantFalcon-17626,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”