"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"I feel confident living in a rural area that our rugs will still be delivered, not just as quickly as Amazon, but right to our porch! That gives my rating even higher for RUGs USA. Over a decade ago I ordered a rug, it still looks like new. The pads are amazing also, make such a difference!
Thank you!"
"My second order. I was kinda blown away by the quality of my first order!"
“Hi FamousToucan-37760,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We are so glad you love your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I had problems with checkout. It wouldn’t let me submit my order for an entire day. Besides that, the website is easy to use and the prices are decent! Lots of options!!"
“Hi MushyBeetle-49914,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry that you initially had trouble placing your order, but I'm glad that you were able to submit it eventually!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Quick ordering process! Great prices!"
“Hi ObedientPenguin-57720,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"My 1st time taking advantage of purchasing rugs on line. My Best Friend is familiar with your Company. My home has been incomplete for nearly 3 years following 2 hurricanes. When she notified me of your quality rugs, I had been waiting hoping to purchase 1 at a time as my budget would permit. However your 80% off sale with additional 10% off as a new client, has me over the moon excited to be able to have needed lovely rugs in several rooms.K"
“Hi Kimmybbk,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you were able to get rugs to finish getting your home set back up after the hurricanes!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Website is straight forward and I appreciate all customer reviews with photos."
“Hi ObedientLlama-79573,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Great selection and easy to search"
“Hi there mb-4134,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Love how you can place the rug in your room virtually.
Too many nice options to choose from so I bought 3!
"
“Hi EnchantingCoyote-31213,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"The see in your room feature is awesome!!! I really thought I wanted a certain style of rug and after I “saw it in my room” I realized it didn’t suit my space. I even used pics from different times of day. Rugs USA is the best!!!"
“Hi CalmLlama-13239,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I did have a situation with the wrong size sent. They have been supper nice in helping me with reordering and will be applying the same discount I originally got
Great crusty service. "
“Hi TalentedOpossum-42463,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so sorry you had an issue with your order but I'm glad that our team was able to help you correct it!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"The website is great! Easy to search, filter and checkout!"
“Hi LongLobster-33657,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy shopping experience on our site!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I read the reviews. Liked the pictures and the price. "
“Hi EasySeahorse-12410,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Always great quality, service. Thank you"
“Hi there FairAardvark-18950,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I’ve ordered rugs twice now and they’ve been canceled without warning or reason weeks after they were supposed to be here. They then send a discount code but only for special USA brand rugs so it’s essentially impossible to use the discount code. Their customer service is horrendous "
“Hi there AverageAnt-98183,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry that you had two orders canceled after the items showed as available on our website. At Rugs USA, we attempt to have our website reflect the availability of items that are currently in stock. Sometimes when we run popular promotional sales, products may occasionally sell out before the website is able to be updated. Our website does not update in real-time; it has to be done so manually. These items are in the queue to be updated on the website. When you placed your order, the website had not been updated and there was a system error where these items, while not in stock, were marked as available and allowed to be approved and processed.
At this time, we do not have an estimated date when these items will be back in stock. When an item is no longer available and out of stock, it normally takes up to 2-3 months to get back into stock. Please view our website periodically in the near future to check for stock availability. Also, if you would like to be notified when these items are available to purchase, please click on the size that you want, and a box will appear to add your email address to be notified once available. This option will be available once the website is updated to reflect the current status of this item.
We apologize for the inconvenience. Please let us know if we can assist you with anything else.
Best,
Rugs USA Customer Support ”
"Maybe too easy. Went from Google search to purchase within 5min. "
“Hi MistySailfish-59418,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
A rep from Rugs USA, RugsUSACS, has responded:
“Hi BausherJoan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”