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Product & services pricing
4.54/5
Chance of future purchase:
4.50/5
Shipping & packaging:
3.50/5
Customer service:
4.38/5
Return/Replacement policy:
1.67/5
Featured Review


Verified
5/5

2024-07-14

"First time customer on your site and it was smooth and easy. "

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Rep reply posted 2024-07-15
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so glad to hear that you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-13

Love outdoors

"Great sale price on rug love the pattern"

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Rep reply posted 2024-07-15
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you found the perfect rug for your space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-13

Easy

"Love how I can see the origin my space"


Rep reply posted 2024-07-15
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-13

"Just chatted to clarify return policy. Helpful!"

Detailed Review Benchmark + -
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Overall customer service

Rep reply posted 2024-07-15
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm happy we were able to help. If there's anything else we can do to help, please let us know!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-12

Right price

"I have been looking for outdoors for a while. I needed durability and a reasonable price. I think I found both."

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2024-07-15
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad to hear that you found the perfect rug for your outdoor space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-12

The best!

"Best rugs, best customer service delivery -what more to say?! I have purchased multiple rugs all beautiful at the best prices. Love Rugs USA"

Detailed Review Benchmark + -
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Rep reply posted 2024-07-15
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad to hear that you had such a great experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-12

BATHROOM RUG

"EASY TO WORK WEBSITE WITH GOOD DIRECTION AND IDEAS PROVIDED"

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Rep reply posted 2024-07-15
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad to hear that our website made it easy to find the perfect bathroom rug!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-11

"Always easy and professional."


Rep reply posted 2024-07-12
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad that you had a great experience with us!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-11

Love the App

"I loved that I am able to see how the rug would look in current room. Great feature."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-07-12
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-11

User friendly

"Great selection, easy to use site. Would highly recommend!"


Rep reply posted 2024-07-11
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so glad to hear that you had an easy shopping experience and found lots of options to choose from!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-11

Happy

"Able to find plenty of good options with good prices"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-07-11
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad that you found lots of options to choose from!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-11

Value Value Value!

"Great value for a seemingly quality extra large rug!"

Detailed Review Benchmark + -
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Overall customer service

Rep reply posted 2024-07-11
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad that you found the perfect rug for your space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
4/5

2024-07-10

"Wish there had been an option to send as a gift"

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Rep reply posted 2024-07-11
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm sorry we don't have this option right now, but we don't include a packing slip with the prices, so any order can be shipped as a gift!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-04

Wonderous Ruggable

"The site was easy to navigate. Pricing was amazing, and, the sale code was better. I am really looking forward to my ruggable!!!!"


Verified
5/5

2024-07-10

Excited for the rugs!

"Ordered two rugs can’t wait to see them!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-07-10
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you found the perfect rugs for your space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”