ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.53/5
Chance of future purchase:
4.49/5
Shipping & packaging:
3.13/5
Customer service:
4.39/5
Return/Replacement policy:
1.67/5
Featured Review


Verified
5/5

2024-07-05

First order

"Easy to use, great selection, good prices. Hope I like the rug."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-07-05
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so glad to hear that you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-05

Can’t wait to receive my rugs

"I’ve always seen Arvin talk about Rugs USA…so I had to place my order now that i have a new space…can’t wait to decorate."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-07-05
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad to hear that you found us through Arvin Olano and our collaboration! We hope you love your new rug!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
4/5

2024-07-04

"This is the 3rd rug I’ve ordered from you. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-07-05
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you so much for coming back to shop with us!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-04

"I have purchased from you before and will do it again. Very pleased!"


Rep reply posted 2024-07-05
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you for being a repeat customer! We're thankful for amazing customers like you!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-04

I love RugsUSA

"Their rugs come fast and they are exactly as described! I only buy my rugs here."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-07-05
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you for being a repeat customer! We're thankful for amazing customers like you!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-04

Great rugs!

"Always a great selection to choose from and at great prices!"


Rep reply posted 2024-07-05
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad to hear that you love our selection!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-03

Colorful farmhouse rug will cheer up my home through long winters.

"Reviews of this particular item were very good. The reviews regarding delivery and service were also good. It was a final sale, however the price was right, "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-07-05
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad that you found the perfect rug for your space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
4/5

2024-07-03

Quality Rugs

"I haven’t bought a rug from here that I didn’t like. Great quality and prices!"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2024-07-03
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you for being a repeat customer! We're thankful for amazing customers like you!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-03

Great

"Great selection, price and timely shipping. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-07-03
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm glad we were able to meet your expectations!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
2/5

2024-07-02

glitchy site

"I had to dig out my laptop to make this purchase; for some reason the payment page wouldn't load on my phone. If I wasn't hard set on this particular rug for this particular price I'd have given up long ago. Really hoping the rug is as good as it looks. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-07-03
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I am so sorry that the payment page was giving you trouble! I will let the website team know about the bug so that they can investigate it.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-02

Easy to order

"Lots of options and promos, easy to use."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so glad to hear that you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-01

Great customer service

"customer service did a great job at answering my questions. Natasha, thank you!"


Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm happy we were able to help. If there's anything else we can do to help, please let us know!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-01

Happy Customer

"I Have purchased couple of rugs from Rugs USA and I am very pleased with the quality and material. I will defiantly continue purchasing my rugs from them. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you for being a repeat customer! We're thankful for amazing customers like you!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
3/5

2024-07-01

website is a bit laggy

"front page as well as chek out page of the website doesnt load well"


Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you for your feedback. I'm so sorry to hear about the issues you have been experiencing with our site. Typically our website works best on Chrome and Firefox. If you're already using these browsers, you can clear your cookies and the website function should improve.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
2/5

2024-07-01

bad website

"every time i diverted from the main page, or went back, it would take several minutes"


Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you for your feedback. I'm so sorry to hear about the issues you have been experiencing with our site. Typically our website works best on Chrome and Firefox. If you're already using these browsers, you can clear your cookies and the website function should improve.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”