"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"Rugs arrived fast, quality was excellent "
"Lots of choices and essay to shop on site. Found what I wanted. Can't wait to receive the rugs I purchased. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Shopping for fun rug for grandson!! Great selections. Great prices. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found the perfect rug for your grandson!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I’ve ordered many rugs from Rugs USA. My orders show up quickly with no delivery complications and the rugs are well priced for the quality. I always come here first when considering a new rug. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"first time rug shopping and it is a blessing to be able to use the view in room feature!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I was initially unhappy with my first purchase and rugs USA made it right. I can’t wait to get my replacement rug and try it out. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I have bought 4 different rugs from this company and every one has been great quality. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We are so grateful for our awesome customers, like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"The view in your room is what sold me as well as it being washable. Looks super soft and comfy for my girls to sit down and play on in their room. It is on back order so I'll be waiting for it to come! "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I absolutely LOVE your “view in room” app! I could tell very subtle differences in rugs as well as it helped tremendously with seeing what rug size was best. By far the best shopping app I’ve experienced. In fact, I found myself wishing venders of other products would use it too. Well done!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I have purchase many of this shag rugs for different rooms in my home. They are the best and visitors complement them."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I've purchased 2 rugs so far and just ordered a third. Good quality at a great price and no shipping fee. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I can have dogs a a pretty rug, too!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found the perfect rug for you and your dogs!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Ordering was super easy. Excited to get my new rug!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"You make it Easy & dependable. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Love the selection and prices."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so pleased to hear that you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
A rep from Rugs USA, RugsUSACS, has responded:
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”