"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"This is probably my 4th time to buy rugs from Rugs USA. Love the prices, quality and free delivery. Have been very happy with every purchase."
"I mistakenly added something to my order that I did not need. I called customer service and they were quick to cancel the order so I could recover correctly"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"You have a lot of variety and we bought the perfect rug."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Great, seamless shopping experience!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Always love our rugs and they amplify every space. My wife is always excited to see what comes next, this keeps her happy! "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you and your wife love your rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Website is easy to use as well."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We are so glad that you love your rugs and had a good shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I have received the wrong rug for the second time in a row. I had to rewrap the item myself and tape it up twice. I had to ask for someone to pick up the rug instead of me having to mail it back. Luckily this was an option. I got a refund instead of replacement, ordered another rug and was sent the wrong one again. There is no point in sending me a rug with fast delivery if it’s incorrect. I would rather receive the correct rug in a reasonable amount of time. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I am so sorry to hear that you received the wrong item on two recent orders! I see that the refund for one of the wrong items has been issued and the replacement order of the correct item is being prepared for shipment now. You should receive tracking information for the correct Aylin Diamond Tasseled Rug very soon! We are so sorry about this inconvenience! Please don't hesitate to reach back out to us if you have any other concerns!
Best,
Rugs USA Customer Support ”
"This website is so smooth and easy to view and purchase. I will be buying more rugs in the near term."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"We are repeat customers. We keep coming back to Rugs USA to order. Compared to others, they are excellent rugs and rug pads at a fair price. Delivery is quick. Can't ask for more."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"The price offered was $40 less than the final cost, and the check-out process is laborious and requires repeated input of payment and billing information"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear about these issues. This is not the experience we want for our customers. I will be reaching out to you via email to follow up on your concerns.
Best,
Rugs USA Customer Support ”
"I’ve been searching through multiple stores in person, and online. I could not find any rugs under 200$ in a 8x10 size with a design that fit my living room. Not only did RugsUSA get me out the door for sub 130$ including delivery, they also have an extremely user friendly interface on their website with tons of filtration options! "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I entered one coupon code and then found a better one. When I deleted the first code and entered the second it said "already used", even though I had not. So I had to settle for the lesser discount, but other than that the site was user friendly and gives an estimated delivery date, which I hope is accurate."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're so sorry to hear about the issue you had with your promo code. Please be on the lookout for a message from me so we can take care of this for you.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"There were sooooo many choices and the designs, patterns, styles etc. were varied and what suit many different tastes and preferences."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you liked our selection and found lots of options for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"It was helpful to find what I was looking for quickly: washable rugs. And I found a variety of colors/designs on the site. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found lots of great washable rug options for your home!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Can’t say enough, great products, easy to find and pay. Fast delivery as well "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
A rep from Rugs USA, RugsUSACS, has responded:
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”