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Product & services pricing
4.18/5
Chance of future purchase:
4.16/5
Shipping & packaging:
4.44/5
Customer service:
3.90/5
Return/Replacement policy:
3.82/5
Featured Review


Verified
5/5

2024-05-17

We are very pleased with our rug it’s beautiful!

"Great service didn’t take long to be delivered at all!"

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Verified
5/5

2024-06-18

"Outdoor Rug received quickly and as advertised. Very happy with my purchase. A little pricey though."

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Verified
4/5

2024-06-17

Our rug is beautiful

"Love our new rug. Love the app on your site to be able to position rug in our space to see what it looks like. The only suggestion to improve experience is when I was advised shipping would be on x date and then received subsequent that date changed to earlier date. I thought great. However the earlier date was just the underpad that arrived. I was concerned that the rug was left on the delivery truck. Through my inquiry it was confirmed rug to be delivered on the original x date and it was. Other than that I would give 5 stars. "

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Verified
5/5

2024-06-17

Easy Peasy from start to finish!

"this is our 3rd rug purchase from Rugs.ca and we could not be happier. We love that the colours have been as expected upon receiving the rugs / the sizing is bang on and product description is accurate.
Our latest large oval rug for the dining room doesn't lay quite as nicely as our 2 other rugs - but we expected it would be different as it has a low pile height (therefore lighter weight). We know that it will eventually relax.
we wanted a low pile as to not interfere with dining guest chair movement.

If you are on the fence about purchasing a new rug from this company - do not hesitate....you will be happy you did.

Nothing pulls a room / home together like the perfect rug ?
"

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Verified
5/5

2024-06-16

Impressed with service

"This is the second rug I've ordered from rugs.ca There was a problem with delivery on the first one but it was not a rugs.ca problem. The second one arrived earlier than expected. I am extremely pleased with both rugs and the timing and updates on the delivery. I would definitely buy from them again and recommend them."

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Verified
1/5

2024-06-13

First rug. CA should actually be rugs USA it’s based in the states.

"So I finally received a rug not the rug I ordered butter rug and now you people are offering me 50% off and I can keep the rug or a full credit and I can keep the rack. I don’t want the rug I want my money back you can collect the rug it’s not what I ordered anything you expect me to be remotely satisfied with this you’re dreaming"


Verified
5/5

2024-06-13

Area rug

"Shipped on time at fair price
"


Verified
4/5

2024-06-13

Fast and accurate fulfilment of my order.

"The rug came quickly and in good condition "

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Verified
5/5

2024-06-12

Great selection & price

"I loved the virtual imaging for choosing a rug, it helped me pick the perfect size and color and I can't wait to see them in person, I hope the quality is as good as it looked online."

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Verified
4/5

2024-06-11

Excellent customer service

"I was worried that I had paid before the website said they wouldn't deliver to my location but received an email from them the next day "


Verified
5/5

2024-06-11

Excellent

"Surprisingly delivered on Sunday , instead of Monday. I was informed hours before, called from the lobby - everything worked well. Thank you"


Verified
5/5

2024-06-10

Efficient

"…in all stages of purchase"

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Verified
1/5

2024-06-06

Paper Thin Carpet

"I thought this would've been a quality purchase. The carpet arrived and you can literally see through it. I can see the backing through the shag. Very disappointing! Carpet of this quality would be about $100-200 while I paid almost $500. I am actually ashamed I made such a poorly informed purchase.
"

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Verified
3/5

2024-06-08

Green Oval Rug

"Was shipped and received quickly.
I like the rug. I find it to be darker than shown. I do realize not all screens display the same, it’s dark Olive green. I was expecting it to be lighter, brighter.
I also got the outdoor under pad which is fine. Cut well and a bit smaller than the rug size.
For the price, I am satisfied.
"

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Verified
5/5

2024-06-08

Will definitely shop here again

"Prompt delivery. Absolutely fabulous rug."

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