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Product & services pricing
4.18/5
Chance of future purchase:
4.16/5
Shipping & packaging:
4.44/5
Customer service:
3.90/5
Return/Replacement policy:
3.82/5
Featured Review


Verified
5/5

2024-05-07

Very satisfied

"Delivery was fast. Love the muted colours. Happy it was made in Turkey, no odour. Beautiful carpet, nice and soft. "

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Verified
5/5

2024-05-06

First time but definitely not the last!

"Just an amazing find! So easy and just an amazing selection to choose from. I am hoping the delivery experience matches the buying! "

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Verified
5/5

2024-05-06

Very satisfied

"Rugs were received on time and in perfect condition."


Verified
5/5

2024-05-05

Prompt service!

"Through chat and phone customer service was excellent!"

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Verified
5/5

2024-05-04

Great deal on a great rug

"We got our rug for 50% off during a sale and once it arrived we were so happy with it. It’s soft and the design is exactly what we expected. "

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Verified
5/5

2024-05-04

Nice carpet, fast delivery, well packaged, very pleased overall.

"Title says it all! Great selection of carpet. I found that the colour on the website is not as accurate as I would have liked but those are restrictions from computers."

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Verified
5/5

2024-05-03

Good product good price

"Arrived quickly and in great condition "

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Verified
5/5

2024-05-03

Excellent Experience

"From start to end my experience was excellent. Delivery was on schedule. The rug is exactly as advertised.
If I'm looking for any more, I will definitely start here.
"

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Verified
5/5

2024-05-03

Excellent Service

"The rug was delivered on time via UPS. The rug was exactly what I've ordered and what I've expected."

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Verified
4/5

2024-05-01

Easy to find.

"I was looking for an area rug of a certain dimension and color. Surfed through many sites. Rugs.ca had what I was looking for."


Verified
1/5

2024-04-30

Round rug is NOT round, 3 inches too short on one side, lop sided

"The carpet is poorly made, not round, almost 3 inches shorter on one side but can't even be called "oval" because it's lop sided. It is shipped rolled up in a plastic bag, can never become fully flat because the edges are uneven, they curl up, then down every few inches around the entire rim, so even if you are able (after several days of rolling the carpet the opposite direction) to get the main portion to lay flat, the edges remain uneven and 'ruffled'. Maybe if you have enough time to lay large, heavy rocks all around the perimeter, then maybe after a few weeks you'll finally be able to get it to lay flat ... but who has that kind of time?

It is obvious that this company does NOT care about the quality of its product, does NOT do any quality control and obviously does NOT care about the customer!
"

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Verified
5/5

2024-04-29

Outdoor rug.

"Ordering was easy. Just waiting for rug to arrive"

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Verified
5/5

2024-04-29

"No issues, quick and easy"


Verified
5/5

2024-04-27

Great service

"Tried to order online and wouldn’t accept payment. Called and they were very helpful."

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Verified
5/5

2024-04-27

Rug

"I received my rug today and I am so happy with it. I couldn’t have asked for a better selection, colour quality for the price. It’s beautiful. I’m so glad my granddaughter told me about this company. If I ever needed another rug, I would go back to this company again. "

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