"Received a coat for Christmas. Size was not true. 2 to 3 sizes smaller than it should be. Poor quality. Paid for shipping coming and returning. Very hard time getting approval for returning item. Could never speak with a human. Very poor customer service, asked for a phone number several times, like 6 or 7 times. No number given. Store credit given, nothing for plus sizes. Now I am stuck with a store credit. Beware! "
"I received 2 kimono style long, dusters/long jackets/ timely. As with another complaint by another customer, I ordered a 3x, which is typically a bit too large for me in the shoulders. I could barely get my shoulders into these items. The size was 2-3 sizes smaller than a 3x. Then I reviewed the return policy; which is ridiculous. They do not refund when they misrepresent the size, as they have done. Review the policy, and you can see what they are doing. Items were shipped directly from China. This company is not dealing ethically with consumers."
“Hello,
SheSimplyShops is now under new management and is actively working to regain the trust of our customers. That why we now offer our Shop With Confidence no question asked 30-day money-back guarantee, starting from the day you receive your product.
As a past customer, first, we want to say we are sorry on behalf of the old management team and also we want to do our best to make sure your experience with us is nothing but delightful. So for a limited time, we are offering past customer like yourself a full refund. Please contact our new support team with a snapshot of this message, highlighting your name and complaint, and we will get to work on your behalf!
”
A rep from SHE SIMPLY SHOPS, shesimplyshops, has responded:
“Hello,
SheSimplyShops is now under new management and is actively working to regain the trust of our customers. That why we now offer our Shop With Confidence no question asked 30-day money-back guarantee, starting from the day you receive your product.
As a past customer, first, we want to say we are sorry on behalf of the old management team and also we want to do our best to make sure your experience with us is nothing but delightful. So for a limited time, we are offering past customer like yourself a full refund. Please contact our new support team with a snapshot of this message, highlighting your name and complaint, and we will get to work on your behalf!
”