"31Dec2011 update: A very pleasant customer service person called me after I posted this review- impressive///
ORIGINAL REVIEW: Took them 7 days from date of order to ship in-stock item, which didn't arrive in time for Christmas. I ordered product from several other on-line stores, and all the others were able to ship within 2-3 business days of order. I telephoned customer service several times (they were nice), but they weren't able to determine the shipping status. I finially received the product intact."
"Ordering process was good. However time to actualy ship order was extremely slow, order status was not updated in a timely fashion. Prices are good, but order followup leaves a lot to be desired."
“Thank you for your recent order with us. I do apologize about the delay in your order shipping out. We do try to process and ship orders i 1-2 business days. If you could please call customer service toll free at 877-734-2458 and we look forward to speaking with you about your order.”
"Everything went well with the order except that after I ordered my product I found out that it could not be shipped to NY State. It would have been nice to tell the customer up front that it could not be processed and why before taking the order."
“Thank you for your recent order with us. I do apologize but due to New York State Laws pepper spray and mace products can not be shipped into New York. I apologize that you were not aware of this restriction before ordering. If you do require any further assistance with the order, please call customer service toll free at 877-734-2458 and we would be more than happy to assist you.”
"Easy to order, fast delivery"
"The product arrived as described within ten days. I was very pleased with the order and would use Safety Girl again. "
"Speedy delivery, and a live person to talk to !"
" I have not yet received my order. This seller is very slow to fulfill orders and is inflexible about shipping choices. They need to step up their delivery game if they are to further earn my business."
“Thank you for your recent order with us. I do apologize that you have not received your order as of yet. I am showing that the order is in transit and that it is scheduled for delivery on 12/29. If you do need any further assistance with the order, please call customer service toll free at 877-734-2458 and we would be more than willing to assist you further.”
"Item as described from appearance, quick delivery. As far as describing the product, I can't do much at this time, I bought it for a friend of mine."
"Shipping took a little longer than expected but the Safety Girl Emergency Kit arrived before Christmas. Ordered it for my 17 year old step-daughter along w/ the pink flashlight & pink pepper spray-she loved it."
"Excellent. Ordering was easy. The 3 products ordered were delivered in a timely matter and were as indicated on the web site. I would reorder from Safety Girl with no hesitation. I would highly recomment them. "
"I ordered a purple tool belt, goggles and gloves for my daughter. The items are great. Just what she want."
"initially seemed to take a long time to process the order. However everything arrived safely and in good order."
"pleasant experience fast delivery"
"They sent the wrong color tool belt and the pants they listed were discontinued. I wish I could report better."
“Thank you for your recent order with us. I do apologize that you received the incorrect color tool belt. I am showing that we did ship out to you the correct tool belt and have sent to you a prepaid return label for the return of the incorrect color you received in error. If you need any further assistance with the order, please feel free to call customer service at 877-734-2458 and we will be more than happy to assist you further.”
"The item I purchased was $15 less than I was able to find elsewhere and in the color that was unavailable at the other web sites I shopped. The item was delivered in a timely fashion. I would shop here again."
A rep from Safety Girl, , has responded:
“Thank you for your recent order with us. I do apologize about the delay in your order shipping out. We do try to process and ship orders i 1-2 business days. If you could please call customer service toll free at 877-734-2458 and we look forward to speaking with you about your order.”