"I made my order on Jan 3rd and on the website it said the shipping department would be closed the 3rd - 6th, which I was fine with. I still didn't think it would take until today the 17th to receive my 3 item order. Nevertheless, I would order from Safety Girl again, hopefully it won't take as long to ship. "
"Only one item was received instead of the two ordered. Contacted Safety Girl and explained situation. The representatives were very friendly and took action to correct problem, Received 2nd item couple days ago"
"It was a good experience. I will be a repeat shopper... I didn't see that they weren't delivering the week after New Year's... but they worked w/ me and refunded the expidited shipping."
"Horrible . I never received my order ."
“Thank you for your recent order with us. I do apologize but due to state restrictions we are unable to ship stun guns to New Jersey. We are shipping the pepper spray to you and refunding you for the stun gun. If you could please call customer service toll free at 877-734-2458, we are more than happy to assist you further with your order.”
"Everything went well, delivery was prompt and as promised considering it was the Christmas rush. "
"I was very satisfied, product was delivered in a timely manner and the packaging very appealing considered its purpose."
"Great service you are providing in helping people protect themselves. Delivery was by turtle, but I can handle that."
"As advertised. Thank you!"
"I enjoyed looking at all the neat products. Great store. Def shop some more"
"The product arrived on time and in perfect condition...I would not hesitate to order from them again....Fantastic company!!!"
"My order was placed, my credit card was charged. I received a notice that the items I ordered were no longer available. However, I have yet to see a refund of my credit card charge."
“Thank you for your recent order with us. I do apologize that the Dickies Women's Work Pants FP226 have been discontinued by Dickies. Per your request we have canceled and credited the order. If you could please contact customer service toll free at 877-734-2458, we are more than happy to assist you further with the order.”
"My experience with Safety Girl was excellent! A product I had ordered was on back order and they called me immediately for an alternative. The pink safety boots are feminine, much better than the boots that look manly. I referred many of my coworkers, friends, counterparts to your site for all their safety needs!"
"I had placed this order as a gift for my girlfriend. 3 or 4 days later, I receive an email stating the the order had been cancelled. After calling to find out why, I was informed that the billing address I had provided for my credit card did not match with the card. I can understand that. However, you would think that someone would have called me so I could have corrected the mistake so my girlfriend would have received her gift for Christmas. ALSO, Safety Girl STILL charged my card even though the billing address didn't match!! Why didn't they finish processing the order for delivery?? The way it worked out, she didn't get her gift because I was notified too late,(as well as to the circumstances WHY it was cancelled), and Safety Girl lost a possible returning customer as well as this wonderful review and NOT recommending them to anyone else! "
“Thank you for your recent order with us. I do apologize about the order being canceled. For the protection of our customer's we do cancel and credit all orders where the billing information does not match the credit card. A new order would have needed to be placed. If you have any further questions about your order please contact customer service toll free at 877-734-2458 and we will be more than happy to assist you.”
"Once my item shipped I got it really fast. I am very satisfied with my order. It would be nice if the site listed items that are not available for overnight shipping."
"The order made it by Christmas although I was wondering it got here on the day before wich was great. we had some trouble with the loading of the gun. we ended up wasteing one of the water cartridges and even one of the mace cartridges they started squrting when we closed the gun mace one was extremly dangerous we never did figure out what the problem was the next water and mace catridges worked great "
A rep from Safety Girl, , has responded:
“Thank you for your recent order with us. I do apologize about the delay in you receiving your order. We were closed the week of January 6, 2012 due to inventory. For the inconvenience I have refunded the shipping on your order. If you could please call customer service at 877-734-2458, we would be more than happy to assist you further.”