"Ordered item online, was shipped the wrong item. Was told it would take 3 months to get the correct one if I shipped it back because of all the paper work. They instructed me to go to a store which I did. They are not set up to do returns at store but somehow did it (they thought). It never got returned to my credit card, I have faxed them credit card statements etc and nothing has happened. No one will call me and it has been 3 months. I will never set foot in Sams club or Walmart again."

"I am so glad there is a Sam's Club close to where we live. It's so convenient and I always find special buys. I would refer this store to all my friends."

"order bridal set on May 23 to be deliver between May 28 and June 11. It did not ship when stated. After checking several days I cancelled the order on June 20."

"Went to Sam's Club on 05/24/13. Got my stuff and went to check out. Give my check to lady , she runs it in printer. I get home and go to write check in checkbook. Lady added $2.00 dollars to my bill.and bill said I got $2.00 dollars change. I did not got any change.This has happened befor to others i know. Sam's club said this was a mistake. How dose a printer add anything to you'r bill unless someone tells it to. Watch you'r bill at Sam's You may be next to get rpped off. I did not go back to get the $2.00 back."

"Sams Club is a Rip Off! They charge you to be a member and they charge more for the same exact item that can be purchased at Walmart without a membership fee.

Example:

60" VIZIO Razor LED 1080p 120 Hz Smart HDTV Model E601i-A3 Sams Club $978.00

60" VIZIO Razor LED 1080p 120 Hz Smart HFTV Model E601i-A3 Walmart $898.00

$80 less than Sams Club

When the issue is brought to their attention here is their lame answer:


Thank you for contacting Sam's Club regarding pricing. We sincerely apologize for any inconvenience this issue
may have caused you. Unfortunately, we do not price match against Walmart or walmart.com.

If you need further assistance regarding other issues, please use our Answer Center located on
the bottom right-hand side of the SamsClub.com webpage. Just click on Help Center.

Regards,

Orlando

Sam's Club Member Services"

"Management there was all about the money. I understand that we have certain expectations as cashiers but the expectations dealt on us force us cashiers to enrage and annoy customers by repeatedly asking them to buy a plus membership ( $100). I am also being vague by saying "asking" because honestly speaking one of my managers told me to not "ask" but "tell" the customer what to do when it comes to "offering" the additional $100 memberships. The plus memberships are a waste of money unless you are there to buy products for your business ( large quantities), my parents did not get their money's worth and neither did hundreds of unsatisfied customers. I had to offer the additional $100 membership to customers who had already obtained one in the past, all of them complained that it was not worth the money. There are only certain products in the plus deals like $1 off oranges or $2 off pistachios, you might be able to reimburse yourself the $100 but the fact of the matter is that most people don't. Customers know about this and when im forced to "tell" them to buy it tension builds and customers become uncomfortable. I found very quickly that my job depended on badgering customers constantly. When my manager showed me how to offer the plus mem. they took a very direct approach and badgerd the customer even after the customer said no thank you to the point where they became upset. I managed to sell numerous plus mem but fell short of my managers expectations and therefore fired after 3 months in the business.
Secondly I personally knew a cashier that moved up into a management position, during training he told me that the managers there barely worked during the morning and early afternoon hours, consequently us cashiers had to make up for the slack by working extra hours at night. We had to fold clothes and clean aisles along with repositiong merchandise so its neat and ready for the next day, by repositioning i do not mean go-backs (taking back merchandise that customers leave at cash registers) that we did anyways. I am pretty sure these are not cashiers' responsibilities that we did every night, except for the go-backs. It would have helped if the managers helped the cashiers out but instead I personally saw them talk and joke around instead of helping. The main reason I was fired was because I did not stay one night to do these things, the reason being I had many college assignments to finish which i told my manager of. When i was fired my manager mentioned that as being the reason why i was let go.
For the customers: stick to the basic membership.
For future employees: expect badgering customers as part of your work."

"I will never buy from this place (or WalMart) again. We ordered a $1400 playground for our kids for Christmas. We ordered it Nov. 26. "Shipped" on the 27th. Great right? No. After five calls beginning Dec. 7 (tracking number not working) on Dec. 13 and getting major run arounds, a "supervisor" calls the "vendor" who says it will be here by the 21st. What!? Four days before Christmas? My husband works! There was no way to get this thing put together after the 21st. She then says couldn't talk to me any more b/c I was not my husband (the buyer) even though my name is on the membership account and we have the same last name. From now on, I will only purchase locally. The only reason I am giving the a fair on their customer service is b.c the first four people I dealt with were really nice. However, they were also involved in the manipulation of ME."

"Sam's Club has saved me! I've bought so much there! I've bought Computers to photos there. They're employees are intelligent, and polite. I strongly encourage you to try the store. I bought my mom what would be a $1,200 dollar gift there, I got a $500 discount!"

"Wal-Mart Sam club They suck with everything from customer service to product. Don't shop there I do not recommend them try other place like costco or hyvee is way better then wal-mart and Sam club. They use cheap china product to sell to us."

"AMAZING lack of service. I called about product order that never arrived. Was told I would get call back. Never did. Found out after calling again that there is no record I ever called."

"After ordering and bringing home a 12x16 print from the Photo Lab I saw that it was clearly defective. A crease ran horizontally through the paper. After going back to Sams and asking for a replacement, I was told that I should leave my print and maybe someone could look at the problem in about six hours later. After much effort I convinced the lady at the Photo Shop to find someone that could reprint my photo immediately.

Johnathan, reprinted my photo and determined that the paper in their print machine was defective. He replaced the paper and printed my photo for a third time. The third photo seemed to be free of defects. However, when I looked at the photo in my car, in the sunlight, it was clear that there were many scratches on it, as if it had been slid into the envelope they gave me while the ink was still wet.
Again, I went back in to the Photo Shop. I had to look through the store to find Johnathan because the woman working at the Photo Shop would not address my problem and claimed to be unable to contact Johnathan for me. After finding Johnathan, I asked him to look at the photo in sunlight with me. He agreed and we went outside. After looking at the many scratches his response was “well you’re not going to be looking at the photo in the sunlight are you?” Indicating that scratches on the photo should be perfectly acceptable.

I persuaded Johnathan to try again to print the photo. After two more prints, each one having imperfections, he gave up. Johnathan told me “he might need to call for maintenance on his photo printer.”

I suggest taking your prints someplace besides Sams. They do not care about photo quality."

"I ordered a $1700 PC that was to be presented to a family member with terminal cancer. After 2 shipping delays and 17 days, they showed up with a box of diapers instead of the PC. It took 5 phone calls and an entire day off to convince them to cancel my order and refund my money . . . it has been another 5 days and my credit card has yet to be refunded. I will never shop Sam's again.
EditDelete"

"Wow I should have checked the reviews before placing my order. I ordered 2 items - received one and was billed for both which they say was shipped. Now they say they have to confirm that I didn't get the item or that it wasn't shipped and I have to wait another 5-6 days. Meanwhile they have my money and said they needed to confirm the status before I can get a credit and even then it would be 3 - 5 days before I got it. Guess that's how they fund their business - by using other peoples money!!"

"Ordered a Jambox speaker online. Was listed incorrectly because the speaker that I wanted was 10 inches long. However, Jambox does not make a 10-inch black speaker as listed on the Sam's Club website.

So I called to confirm with customer service. They assured me that the speaker was 10 inches as listed on the website. I believed them. BIG MISTAKE.

After checking all over the web again, the 10-inch black speaker did not exist.

Now come the fun part about returning. I cannot get them to cancel, and I have to wait for the item to arrive before they can issue a return label. They also DO NOT TAKE ORDERS ONLINE for some reason, so they can't change my order to the larger 10-inch version in a different color.

Nearly every customer service representative I spoke with offered no solution to this problem.

I thought Sam's Club was similar to Costco, but Sam's Club is MUCH WORSE THAN COSTCO. Never shopping here online again."

"I have been a Sam's Club Business Member since 1997. I work in customer service myself....and I can say I have NEVER seen such horrible customer service EVER. I placed my 1st order with Sam's for an HP laptop on Oct 13th. On Oct 15th at 9:00 a.m. I received an email that my account needed to be verified and I needed to call the number provided. I called and verified my information and thought my order would be on it's way, but about 5:30 that night I received another email that this was my 2nd notice to call and verify my account before my order could be shipped, so I called right away. The next morning I checked my email and I had YET ANOTHER email asking that I call in. By this time I was SO angry...when I called I demanded that I speak to a supervisor. The man I spoke seemed like he was eager to help me get my order processed and so I felt better. I checked my SamsClub.com account to see if my computer had shipped yet, and it had been cancelled. I was fuming. I called back and asked for the supervisor and after I ranted a bit he agreed to give my free express shipping and 20% off my order if I reordered the computer. After waited 4 days for the hold to be released on my Sam's Club Credit Card I finally reordered the computer on Oct 20th. I was given a confirmation email that my order arrive by Oct 23rd. On Sunday the 21st I received ANOTHER email that I said needed to call in to verify my account. I called and the man said everything is fine. I asked if my computer would still be delivered on the 23rd and he said yes. Monday evening (the 24th) I logged on to my account to check and the updated still said "Processing". I sent an email to the Customer Service rep that convinced me to reorder the computer complaining that my order hadn't shipped yet and could he please call me the next day with an update. I waited to 10:00 am PST and called him as he was in Houston and since it would be noon there figured he should know something by now. I was told by the rep that answered the phone that the rep assisting me had received my email and would call me before I left work at 6:00 pm. At 5:30 when I hadn't received an email yet I called him back and was told he had left for the day. I called 1st thing the next morning and was told that he didn't come in that day. At this point I am so frustrated that I ask for someone with more authority. A woman gets on the phone and apologizes for all my frustration and says she will reimburse me for the shipping and give me a 15% discount. I said, "The other rep said he would give me free shipping and 20% off my order" She then says could you hold while I ask him (Ahhhh I thought he wasn't in) she comes back and said ok, yes he confirmed that it would be a 20% discount. She promised to get it all straightened out and get back to me that day. When I hadn't heard from her by 3:00 pm I called back and was told she had left for the day...I went ballistic and demanded someone that could get something done. A different man came on the phone and after telling him the whole story, he tells me that for what ever reason HP had failed to ship the item. This was as of yesterday...I still have NO COMPUTER. If I could get this computer at this price (even before the 20% it is a great price) ANYWHERE else I would. I will say this. I WILL NEVER ORDER FROM SAM'S CLUB.COM AGAIN EVER, and hope that people have the forethought to check their rating before ordering from them. I always check rating, but didn't because I have ALWAYS had great service in the store, and even from WALMART.COM and so it NEVER crossed my mind that I would have this kind of issue."