"Many so-called deals at Sam's Club are no better than, if sometimes worse than, deals that you can get elsewhere. The one thing that I abhor about this place is that if you are an "Advantage" member, they pester you almost every time that you check out to "upgrade" your membership to the "Advantage Plus" level. This has absolutely no value to me. While it may have value to some of you reading this review, please be aware that your savings are not automatic. Their e-Values program requires that you go to the Sam's Club web site, and print coupons for anything you might be interested in - rather than just giving you the price if you buy one of the items that is an "e-Value." This is a classic sales tactic where they hope you will forget your coupon so they do not have to give you the lower price. In addition, for people like me, the Advantage Plus membership is the only way that they can make money off me since I am an infrequent buyer of what Sam's Club has in stock.

Sam's Club wants you to think they have the lowest price, however, my experience is that they often do not. My take is more that I am looking for products that have value rather than what will cost me the least. I realize that not everyone is this way, however, if you are considering joining Sam's Club, be aware that all might not be as rosy as Sam's Club would like you to believe."

"I signed up my business with the credit card processor that Sams
alleges give you the best deal. Is a rip-off, I was charged more than $1200 for the lease of the machine (FD100), which many companies provide FREE. Sams claims that they give the lowes processing fees, which is false, I got rates that are lower than Sams. So, check the facts."

"i want to SAM'CLUB TO BUY SOME PIZZA AND I ORDERED TWO CHEESE PIZZAS AND THEN A GUY SAID THE CHEESE PIZZA IS OLD AND NOT FRESH AND I WAS LIKE IT IS A fast food and i payed good money to eat and then he said do you want a other pizza and i was what i payed money to eat cheese pizza and then i ate the other pizza and a women came with the old pizza and said do you want it and i was like no what is she and then i looked over my checks and they diden't give my other pizza so i am about a min. and i said you did not give me my other pizza and in min. they got cheese pizza i was mad and i want to the bathroom all of the bathroom had pee and i say it is the worst store i want to so i hate the store and you should not go to it."

"Sam's Club couldn't care less about their members. I visited my local Sam's Club to purchase a specific DVD I had seen there previously. I found it and when I went to pay for it with my other items they would not sell it to me. The manager said he was not authorized to sell it. I couldn't understand why I could have bought it a month before... I could buy it all over town, but they refused to sell it to me. I didn't care about the price but it made them do difference. Evidently they were saving it for some after Christmas promo but I picked it up off the shelf none the less. The $200-500 I previously spent at Sam's on a weekly basis will now be spent elsewhere. there are alternatives who do care about their customers."

"Stay away from Sam's Online. The ad said they had free setup and delivery on a lift chair. Saw that it sat on a dock 23 miles from my home for 3 days. Delivered today. Delivery person tells me he doesn't do setup. Now I have to wait several more days to use it. "

"I shop AND work at Sam's Club. The cashiers make a better than average wage. That's why there aren't enough of them and you have to stand in line. Where other stores can afford to have six minimum wage people working cash registers, Sam's pays the same money to have four of us. They cannot afford short lines.

If you want to help get the line going faster, here's what YOU can do to help.

1. Have your membership card ready for the cashier.
2. Don't ask us to load your stuff into boxes or bags in your cart. First of all, you won't be able to get the boxes out of the cart because they'll be too heavy and secondly, they take up a lot more room and we'll send you out with two or three carts instead of one.
3. Pay with plastic or bills. Don't dig for change. We can make your change three times faster than you can ever retrieve it.
4. We know it's hard to do, but if you can unload chips and bread last, we'll do our best not to crush them by putting them on top.
5. If you are buying something that you were unable to bring to the checkout lane with you, such as furniture or a laptop, tell the cashier immediately. Don't wait until everything else has been rung up.
6. Use a flatbed cart if you are buying salt, dog food, water, soda, kitty litter, or any other large, heavy package. You can ALWAYS leave those items on the cart when you check out. We are able to move them much faster and more easily - and so can YOU when it comes time to pull them from the shelf and put them into your vehicle.
7. Ever heard of Click-n-Pull??? You order your stuff online and an employee will have it ready and waiting for you. There is no transferring. We will hold cold and frozen stuff for you in our coolers and freezers for you, too. All you have to do is pay and leave. If you forgot something or want to still shop for certain stuff, like selecting your own steaks, you can still do that and add to your order, but those things will be transferred. We really don't know why more people don't use this handy feature.
8. Yes, you have to unload your cart onto the belt. Why would you even ask? Do you go to other stores and ask that?

I hope this helps."

"7/19 - Original Order placed

7/25 – Billed for item

7/27 – Damaged in delivery returning to shipper

7/27 – Called Sam’s club customer service to see what we could do to expedite the process. The rep notified me that they could not do anything until they received the manufacturer received the item back. After expressing how unacceptable this was and explaining that if this were the case, I would be receiving the item almost 3 weeks after when I should have I was offered $35 off. I accepted the $35 but was persistent in requesting them ship a new item immediately. The rep talked to their supervisor and figured out away telling me to wait for a new tracking number and order confirmation. He told me to give them a call when I received the item to get the discount.

8/2 – FedEx tracking states delivered to shipper

8/9 – I hadn’t received a tracking number by now so I called to see what was up. A first rep picked up, where I explained to her what was going on. She put me on hold to review my file. I waited about 10 minutes until another rep picked up as if I were a new caller. I explained to her my situation and the rep told me that nothing had been sent. I explained to her my previous conversation with a Sam’s club rep and what was promised. The current rep reviewed the notes and returned to me stating that the only notes had been that I had been told that they were unable to do anything until the manufacturer received the item and the previous rep did not record his name. I argued with her for 10 minutes about what I was told only to have the same notes read back to me repetitively. I asked about the refund at which point she found a note saying that I would receive a refund for the shipping costs which was 20.61.
I asked to speak to her manager where she read the notes to me again. I asked for her manager again where I was put on hold to wait for him. 10 minutes on hold then the manager picked up. He told me that they emailed the manufacturer and would give me a call back that day or the next day and to give them a call back if I hadn’t heard back by the next afternoon.

8/11 – I hadn’t received any calls by now so I called them. I explained the whole situation to this rep. She looked into my account and saw that a note was made saying that the issue was passed to their processing team. I explained to her that at this point, I just wanted to know if anything was being sent, if I should expect to receive something, and when. She had no idea and made a note for the processing center to call me.

8/16 – I hadn’t received any calls by now so I called them. I explained the whole situation to this rep Danielle who didn’t have any more info. She refunded me for the order and suggested I reorder the item. I brought up the $35 which she didn’t see in any notes but said that if I ordered from them again I would get off my subtotal.

So, one month later, after exceeding my cell phone usage by 200 min, and wasting hours on the phone and waiting for packages or tracking numbers that never came, I’m back at square one. Placing an order on Sam’s Club.com
"

"Sam's club has a policy that all products have to be transferred to another cart at the checkout (including big and heavy items). They claimed that they have associate transfer these items for you. In reality, the customers have to transfer these items themselves. We have been to at least 2 Sam’s Club on 2 difference city. Sam’s club does not even have enough staff to run the cashier. Recently, I overheard the supervisor vent that they were working short of cashier because no one was on the schedule to work. I thought it was a call out or an emergency last minute unplanned. She stated, “no, management knows that we’re going to be short. We usually run short.” We brought our concern regarding the “transfer all items to another cart” to corporate. The response from corporate blows us away, “this is our policy and our associate happy to load up the heavy items for you.”
Sam’s club usually does not put their customers first. If you have back problems like me, please take my advise, do not shop at Sam. Costco and BJ are great, they are very attentive to their customers. They do not have this idiotic policy and a speedy check out time, because they do not let their staff working short. If you have a bad experience, the management tried to make it up and fix it. You will not receive this treatment at Sam’s."

"HORRIBLE EXPERIENCE! BUYER BEWARE!!!

Tried to purchase air conditioners at the peak season when I really needed them. After waiting for 2 weeks, they finally informed me that they would ship ONE of them out 1 month later. Tried to get a refund, had to wait another month for them to actually process a refund."

"I totally agree with you Anonymous! All they care is their business, they don't care about their people! They make the cashiers move everything even just one item from cart to cart. We all know how big and heavy the items that they carry and not only that the supervisors won't even help them. They don't care if they break their backs. They're totally different from Costco. Costco have the same big stuffs but at least they do have BAGGERS who can help their cashiers! I bought 2 heavy items the other day and they wanted the cashier to transfer it but they won't even help! yea, shame on you Sam's club in Washington!"

"This store treats it associates like trash. Shame on you Sams Club in Bloomington Minnesota"

"I placed an order on the phone with Sams Club Wireless on the 19th of June. My upgrade date was the 24th, but they told me that Verizon had approved an early upgrade and that the phone would be at my house no later then today. Well I called yesterday to check the status of delivery with FedEx and they had no record at all of anything coming to my house I got very upset and called Sams Club and asked what was going on and they told me some sap story about how they can not send the phone out until my upgrade date regardless of what Verizon approved. And that they had no record of contacting Verizon. I asked to speak to a supervisor whom could barely speak English. She told me the order would be process today and sent overnight to me at my home. After I spoke to her I called Verizon to see if they had approved anything and they said that in fact they did approve an early upgrade for my line on the 19th of June at 11:30.
Well I called today to see how things were going since I have had one heck of ride so far with these people. And the order was still not processed. She told me they had until 7 o'clock tonight in which to process it and that would mean that I would not get my phone until Monday the earliest. Well that did not sit with me at all. I told the supervisor that if I did not have my phone in my house by close of business on Monday I will take it up with the BBB. She was not happy with that statement. I have tried to find other reviews on the wireless department of Sams and can't find many. They are only in it for the money and have no customer service skills they talk in circles and make no sense at all. They sound like a bunch of robots and can't speak good english and sound as if they are being prompted on what to say and how to say it. I will never do business with Sams Club Wireless again. the only good thing to come from this is when or if I get my phone it will be free. but not worth the stress and lies I was feed by sams"

"I hate Sam's Club!! Let me explain. It's not the actual store itself. I love to shop for certain items there. 99.999% of the employees are super. The Sam's card that you use as a credit card (membership card) is handled by GEMB(GE Money Bank) in my part of the country. I have to call these folks multiple times every year because they manage to screw up their website,where I go to make a payment for Sam's Club. I wish Sam's would get someone else to carry their credit. GEMB has foreigners as customer reps and they are sooooooo rude it will ruin your day. I've suggest to my husband to drop the card but since he doesn't have to deal w/GEMB other then to tell them to speak with me, he won't. Yes, I know I can use cash or Discovery card (we don't have one) and I don't want to carry more than $100 dollars in my purse at a time and we buy more than that at Sam's. Thanks for letting me vent about this. I do feel better."

"• To: Sam's Club
Member Service
2101 S.E. Simple Savings Drive
Bentonville, AR 72716-0745
I purchased your heavy duty steel storage cabinet: 48 x 24 x 78, order #627216552 on 5-25 and I was told it would be delivered either Thurdsay the 26th or Friday the 27th. I thought that’s great service for an online purchase. Boy, was I wrong.
Half of it arrived slightly damaged yesterday on the 26th. The dents I could take care of with a body hammer so I wasn’t that concerned but all I got were: three walls, (with dents), but no top, no bottom, no hardware, no assembly instructions or lock mechanism. I immediately called customer service and all I got were excuses and apologies. I was told that there were already three or four complaints that morning for the same problem with the same product. I asked what she could do and she said nothing. Do you call that customer service?
What really ticked me off was when she said that after talking to the manufacturer nothing could be done for me until next Wednesday! I told her that was unacceptable and her attitude basically told me that was too bad. Nothing could be done. I told her to have it picked up and I’d go with what was originally my second choice. I got your standard, “Okay. Sorry about that Have a nice day.”
I want you to know just how much your incompetence inconvenienced me. I’m 69 years old with a lot of physical frailties so I had asked two friends to help. One arranged for time off from his part time job to come over today to help me assemble it. Later, he and another friend who has a Ford Expedition, (The cabinet won’t fit in my Scion), were going to help me transport it to my class room at school. The timing was perfect. That is until your people screwed up. We’re all teachers and Tuesday Morning we’ll all be in our classrooms. Vacations for us is over.
Your customer service rep said to pack it up and she’d take care of the pick up and the refund. It didn’t surprise me that that was the best I was going to get from you guys. I had to leave for a meeting yesterday so that ended the call to customer service. This morning there were no calls and nothing had happened. I called back to customer service again. This time they said nothing could be done, including the refund, until you have the product. Does anyone there know what they’re doing?
I want you to know that half of your cabinet is sitting outside, on the south side of my garage where my wife parks. There’s not room enough for both and it’s ready to go. What’s it going to take to put a fire under you folks to get this taken care of? If you think I’m going to wait around here on a holiday weekend until you get good and ready to move your haunches you’re nuts. I’ve documented all of this and I’m sure it will look good in small claims court. And I’m sure the publicity will undoubtedly do you a lot of good. The lady across the street has a key to my side gate where your half a cabinet is and she has instructions to let you in if I’m not here.
I’m leaving right now to go buy a cabinet from a more reliable source. I’ll probably have to manhandle it all by myself and you can believe that I’ll e thinking very unkind thoughts about you when I do. You can also bet I probably won’t be using my Sam’s Club Discover Card because I called them to dispute your charges. You inconvenienced me and I think it’s only fair that you have a taste of your own medicine.

As a post script I haven't got my refund yet that you promised as of Thursday June 9th."

"I enjoy Sam's Club because I can find my protein bars and their fresh fruit is great."